Best Live Chat Software in 2026

What is Live Chat Software?

Live chat software adds a real-time messaging widget to your website where visitors can instantly talk to your team or an AI chatbot - getting answers in seconds instead of waiting hours for an email reply or sitting on hold for a phone agent.

The channel you offer for support directly affects whether visitors buy or bounce. Visitors who use live chat are 2.8x more likely to convert and spend 60% more per order than those who don't. Live chat earns 82% customer satisfaction vs. 61% for email and 44% for phone. And it's cheaper to run - live chat costs $3 to $4 per interaction compared to $6 to $7 for phone support, because one agent handles 2 to 3 chats simultaneously versus one call at a time.

What to look for when choosing live chat software:

AI chatbot - handles FAQs, order status, and routine questions 24/7 so your team only deals with conversations that need a human
Proactive chat triggers - automatically starts a conversation when visitors hit pricing pages, spend time on checkout, or show exit intent
Visitor tracking - see which pages visitors browsed, where they came from, and how many times they've visited before starting a chat
Omnichannel inbox - chats from your website, Facebook Messenger, Instagram, WhatsApp, and email managed in one queue
Canned responses and shortcuts - pre-written answers for common questions so agents reply in seconds, not minutes
Chat routing - sends conversations to the right agent or department based on topic, language, or customer type
CRM and helpdesk integration - syncs with Salesforce, HubSpot, Zendesk, or Intercom so chat history follows the customer
Analytics - response times, resolution rates, chat volume, CSAT scores, and missed chat tracking to spot gaps

Adding live chat to your site increases conversions by an average of 20%, and satisfaction peaks at 84.7% when first response arrives within 5 to 10 seconds. The live chat software market is valued at $8.69 billion in 2026, growing at over 24% annually as AI chatbots make it possible for even small teams to offer instant support around the clock. If visitors can't get an answer in seconds, they leave. Live chat makes sure they don't have to.

Explore the top live chat tools below to compare features, pricing, and what real users are saying about each platform.

116 Products

Updated Apr 2026

Most Popular Live Chat

LiveAgent

$15 /Agent/Month

Visit Website Visit

NinjaChat

$15 /Per Month

Visit Website Visit

ProProfs Chat

Free

Visit Website Visit

Engati Chatbot

On Request

Visit Website Visit

Teams.cc

$15 /User/Month

Visit Website Visit

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Freelancers (1) (2) Small (2-50) (2) Medium (51-500) (2) Enterprise (500+) (1)

Showing 116 products

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LiveAgent

3.0

LiveAgent

Cloud-based Mobile App API

Support teams drowning in tickets from email, chat, and social need everything in one place. Find out how LiveAgent combines live chat, ticketing, call center, and social messaging for over 150 million users.

real time chat ticketing system customer portal automated ticket distribution +103 more

Starting at $15 /Agent/Month

NinjaChat

Mobile App API

Businesses want live chat with the speed and precision of a ninja, resolving every query before it becomes a problem. Discover how NinjaChat provides fast, capable live chat software for customer support teams.

real time chat customizable chat widgets chat transcripts visitor tracking +71 more

Starting at $15 /Per Month

ProProfs Chat

3.0

ProProfs Chat

Free Forever Mobile App API

Support teams want live chat that reduces ticket volume by resolving issues before they become problems. Discover how ProProfs Chat uses proactive chat and chatbots to deflect tickets for customer support teams.

real time visitor monitoring customizable chat widgets automated chat greetings chat routing +29 more

Free

Engati Chatbot

3.0

Engati Chatbot

Cloud-based Mobile App API

Businesses deploying chatbots across WhatsApp, Instagram, and web need one platform to build and manage them all. Discover how Engati delivers a multi-channel chatbot and live chat platform for customer engagement automation.

omnichannel messaging ai chatbots live chat customizable chat widgets +32 more

Contact for Pricing

Teams.cc

3.0

Teams.cc

Cloud-based Mobile App

Microsoft Teams users want live chat for their website without leaving the Teams environment they work in every day. Explore how Teams.cc turns Microsoft Teams into a live chat tool for website visitor conversations.

real time messaging file sharing customizable chat widgets visitor tracking +22 more

Starting at $15 /User/Month

Chative

Free Forever Cloud-based Mobile App API

E-commerce businesses selling on multiple platforms need chat that centralizes all customer conversations in one place. Find out how Chative unifies live chat and social messaging for e-commerce teams managing multi-channel sales.

real time messaging chatbot integration customizable chat widget visitor tracking +47 more

Free

Zendesk Chat

3.0

Zendesk Chat

Cloud-based Mobile App API

Customer service teams already on Zendesk need chat that works inside their existing support workflow. Discover how Zendesk Chat adds real-time messaging, proactive engagement, and AI capabilities to the Zendesk ecosystem.

real time chat chat routing chat history chat analytics +26 more

Starting at $11 /Per Agent/Per Month

REVE Chat

3.0

REVE Chat

Mobile App API

Omnichannel businesses need chat that works across website, WhatsApp, Facebook, and Viber from one dashboard. Explore how REVE Chat unifies live chat, video support, and messaging channels for customer-facing teams.

live chat voice call video chat co browsing +44 more

Starting at $14 /Per Agent/Month

HelpCrunch

3.0

HelpCrunch

Cloud-based Mobile App API

SaaS and e-commerce businesses need one tool for live chat, email campaigns, and a knowledge base. Find out how HelpCrunch combines customer communication and marketing automation for product-led businesses.

real time live chat automated messages chat history customizable chat widget +47 more

Starting at $15 /Agent/Month

Tawk.to

3.0

Tawk.to

Mobile App

Every business deserves live chat, and price should never be the reason they do not have it. Discover how Tawk.to provides completely free live chat software used by over 5 million businesses worldwide.

real time monitoring customizable widgets automated triggers file transfer +28 more

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