Pure Chat

Pure Chat at a Glance

Pure Chat Overview

Pure Chat is a live chat software for websites headquartered at 13835 N Northsight Blvd, Suite 205, Scottsdale, AZ 85260 delivering website chat widget with mobile support for iOS and Android, canned responses for frequently asked questions, customizable widget editor, and SMS messaging capability serving over 14,000 users across 150+ countries.

The distinctive commercial angle is simple SMB-focused live chat with transparent tier pricing (Growth 49 USD per month, PRO 99 USD per month) and mobile-first agent app. Where alternative live chat platforms (Intercom, Zendesk Chat, LiveChat) often add complexity and enterprise features that SMB buyers do not need, Pure Chat focuses on straightforward website chat with mobile agent apps for on-the-go SMB owners and small teams.

The product covers mobile-optimized chat widget for iOS and Android with agent apps letting SMB owners respond to chats from mobile devices, canned responses for frequently asked questions reducing repetitive typing, customizable chat widget editor covering design, size, position, and text field customization for on-brand chat experience, support for desktop and mobile visitors, and SMS messaging capability for extending chat conversations to SMS when visitors leave the site. Pricing tiers: Growth at 49 USD per month for 1 website, 4 users, and 100 SMS messages, PRO at 99 USD per month for unlimited websites, 10 users, 1,000 SMS messages, and Pure Chat logo removal, plus a 30-day free trial of the PRO plan with full features included.

Capabilities and Named Features

Pure Chat delivers a full simple live chat workflow built to SMB and small team scenarios with mobile-first agent experience. Mobile-optimized chat widget for iOS and Android lets SMB owners and small support teams respond to website visitor chats from mobile devices without requiring desktop presence. Agent apps for iOS and Android push chat notifications and enable full chat conversation from mobile. Canned responses handle frequently asked questions with pre-configured message templates letting agents respond quickly to common questions without repetitive typing. Customizable chat widget editor covers design (color, style), size (widget dimensions), position (bottom-left, bottom-right, custom positioning), and text field customization (placeholder text, welcome message, offline message) for on-brand chat experience matching each SMB customer website design. Support for desktop and mobile visitors ensures the chat widget renders appropriately across visitor device types. SMS messaging capability extends chat conversations to SMS when visitors leave the site letting agents continue conversations asynchronously without losing conversation history. Growth tier at 49 USD per month serves single-website SMB with 4 users and 100 SMS messages included, PRO tier at 99 USD per month serves growing SMB with unlimited websites, 10 users, 1,000 SMS messages, and Pure Chat logo removal for full-brand experience. 30-day free trial of the PRO plan with full features included reduces evaluation barrier for SMB buyers wanting to test full feature scope before committing.

Named feature list

• Mobile-optimized chat widget for iOS
• Mobile-optimized chat widget for Android
• iOS agent app for on-the-go responses
• Android agent app for on-the-go responses
• Canned responses for FAQs
• Customizable chat widget editor (design)
• Customizable chat widget editor (size)
• Customizable chat widget editor (position)
• Customizable text fields (placeholder, welcome, offline)
• Support for desktop and mobile visitors
• SMS messaging capability
• Extend chat conversations to SMS
• Growth tier for single-website SMB
• PRO tier for growing SMB with unlimited websites
• 30-day free trial of PRO plan

Pricing and Plans

Pure Chat publishes transparent tier pricing with Growth at 49 USD per month for 1 website, 4 users, and 100 SMS messages included, PRO at 99 USD per month for unlimited websites, 10 users, 1,000 SMS messages, and Pure Chat logo removal, plus a 30-day free trial of the PRO plan with full features included.

Pros

• Transparent published tier pricing (Growth 49 USD, PRO 99 USD per month) versus enterprise quote-based live chat alternatives
• Mobile-optimized chat widget with iOS and Android agent apps supports on-the-go SMB owner and small team scenarios
• 30-day free trial of PRO plan with full features included reduces SMB evaluation barrier
• Customizable chat widget editor covers design, size, position, and text field customization for on-brand experience
• SMS messaging capability extends chat conversations to SMS when visitors leave the site
• Simple SMB focus avoids feature bloat common in enterprise live chat competitors
• Over 14,000 users across 150+ countries validate global SMB adoption

Cons and Trade-offs

• SMB focus limits fit for enterprise deployments requiring multi-tenant Azure, advanced AI chatbot, or extensive CRM integration
• PRO tier user limit (10 users) may not fit growing teams beyond SMB
• Named customer references not publicly disclosed on the corporate site
• AI chatbot depth may lag AI-native live chat competitors (Intercom Fin, Chirpbyte, Velaro)
• Limited multi-channel messaging beyond web chat and SMS (no WhatsApp, Facebook Messenger native)

Pure Chat vs Alternatives

Who Should Choose Pure Chat

Pure Chat fits SMB and small teams wanting simple website live chat with mobile agent apps and SMS extension. The strongest fit is single-website SMB operations (Growth tier 49 USD per month for 1 website and 4 users), growing SMB with multiple websites needing PRO tier (99 USD per month, unlimited websites, 10 users), SMB owners wanting mobile agent apps for on-the-go chat responses without desktop presence, and small teams valuing 30-day free trial of PRO features before committing. Buyers wanting SMB live chat platform with broader feature scope may prefer LiveChat. SMB e-commerce with AI chatbot may prefer Tidio. SMB and enterprise customer messaging may prefer Intercom. Enterprise customer service with broader ticketing may prefer Zendesk.

Named Alternatives to Pure Chat

• LiveChat. SMB live chat platform with broader feature scope
• Tidio. SMB live chat and AI chatbot for e-commerce
• Intercom. SMB and enterprise customer messaging
• Zendesk Chat. Enterprise customer service with live chat

Implementation and Deployment

Pure Chat setup completes in minutes to hours for SMB deployments. Standard phases: 30-day free trial signup (no credit card required), account setup with website URL and branding preferences, chat widget installation via JavaScript embed on website, widget editor configuration for design, size, position, and text field customization, iOS and Android agent app installation for mobile-first chat responses, canned response setup for frequently asked questions, SMS messaging capability activation for extending chat to SMS, agent user provisioning up to tier limit (4 users on Growth, 10 users on PRO), pilot chat conversations with real visitors during trial, and tier commitment to Growth (49 USD per month) or PRO (99 USD per month) after trial.

What Real Buyers Say About Pure Chat

SMB owners and small team operators on Reddit r/smallbusiness, r/entrepreneur, and SMB technology publications describe Pure Chat as a distinctive simple live chat alternative to LiveChat, Tidio, Intercom, and Zendesk Chat. Buyers cite the transparent published tier pricing (Growth 49 USD, PRO 99 USD per month), mobile-optimized chat widget with iOS and Android agent apps, 30-day free trial of PRO with full features, and SMS messaging capability as decisive versus enterprise-tier alternatives with feature bloat. Common friction: SMB focus limits fit for enterprise deployments requiring Azure dedicated tenancy or advanced AI chatbot, PRO tier user limit (10 users) may not fit growing teams, and limited multi-channel messaging beyond web chat and SMS.

Vendor references: Pure Chat corporate homepage, Pure Chat pricing page, Pure Chat features overview.

Related Category Guides on SaaSRat

Prospective Pure Chat evaluators may find related buyer guidance on SaaSRat useful. See our category coverage for live chat, customer engagement, SMB messaging for adjacent software category evaluation.

Additional Context from Buyer Communities

Broader discussion of this category can be found in buyer communities and professional publications. Relevant threads include SMB live chat discussion on Reddit and Mobile chat for SMB on LinkedIn.

The Bottom Line on Pure Chat

Pure Chat is a live chat software for websites headquartered in Scottsdale, AZ delivering mobile-optimized chat widget for iOS and Android, canned responses for frequently asked questions, customizable chat widget editor for design, size, position, and text fields, support for desktop and mobile devices, and SMS messaging capability with pricing tiers running Growth (49 USD per month for 1 website, 4 users, 100 SMS), PRO (99 USD per month for unlimited websites, 10 users, 1,000 SMS, logo removal), and a 30-day free trial of the PRO plan with full features included serving over 14,000 users across 150+ countries.

Choose Pure Chat if you are a SMB or small team wanting simple website live chat with mobile agent apps for on-the-go chat responses, you value transparent published tier pricing versus enterprise quote-based live chat alternatives, or you want SMS messaging capability extending chat conversations when visitors leave the site.

Skip it if you want SMB live chat with broader feature scope (LiveChat fits better), you are an SMB e-commerce buyer with AI chatbot needs (Tidio fits better), you want SMB and enterprise customer messaging with AI-first chatbot (Intercom fits better), or you need enterprise customer service with broader ticketing (Zendesk fits better).

The competitors to shortlist alongside Pure Chat are LiveChat, Tidio, Intercom, and Zendesk Chat for live chat and customer messaging platforms.

Verified on 2026-08-04 against vendor website.