Freshchat
by Freshworks
Live Chat
What is Freshchat?
Freshchat is an AI-powered customer messaging platform used by over 60,000 businesses. It enables proactive messaging, AI chatbots, team inbox management, and campaign messaging across web, mobile app, WhatsApp, and social channels for modern support teams.
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Freshchat Features
Real time chat
Chatbot integration
Multilingual support
Customizable chat widgets
Canned responses
Visitor tracking
View All 33 Features
Chat history
File sharing
Co browsing
Agent performance reports
Team inbox
Automated campaigns
Proactive messaging
Mobile sdk
Integration with crm
Ai powered chatbots
User segmentation
In app messaging
Custom bots
Chat routing
Social media integration
Agent scheduling
Assignment management
Customizable branding
Knowledge database
Persistent chat
Proactive invitations
Shortcut messages
Visitor targeting
Real time monitoring
Automatic greetings
Personal greetings
Automatic chat translation
Freshchat Pricing Plans
Sprout
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
POPULAR
Growth
$15
/Per Month
- Up to 2000 bot sessions/month FREE
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events & Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro
$39
/Per Month
- Up to 3000 bot sessions/month FREE
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- Team Performance Report
- IntelliAssign
- Business Hours(by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Agent Availability Report
- Multilingual Support
- Conversation APIs
- Roles and Permissions
- CSAT Survey & Report
Enterprise
$69
/Per Month
- Up to 5000 bot sessions/month FREE
- Allowed IPs
- Allowed Domains
- User Authentication(JWT)
Freshchat Resources
Frequently Asked Questions
Is there a free plan or free trial for Freshchat?
Yes, Freshchat offers a free plan called Sprout, perfect for getting started without any cost.
How much does Freshchat cost?
Freshchat provides flexible pricing options: Sprout is free, Growth costs USD 15 per month, Pro is USD 39 per month, and Enterprise is USD 69 per month. Prices are per user and billed monthly.
What does Freshchat integrate with?
Freshchat integrates seamlessly with popular tools like Slack, Salesforce, Zapier, HubSpot, Shopify, WordPress, Facebook Messenger, and Instagram, making it easy to connect with your existing workflow.
Who is Freshchat best for?
Freshchat is ideal for small to medium-sized businesses, e-commerce stores, customer support teams, and marketing professionals who need efficient live chat solutions to engage visitors and resolve queries quickly.
What are the best alternatives to Freshchat?
Great alternatives include Intercom for advanced personalization, Zendesk Chat for robust ticketing integration, LiveChat for simple setup and analytics, Drift for conversational marketing, and Tidio for budget-friendly bots.
Is Freshchat GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact Freshchat directly or check their security documentation.
Does Freshchat have a mobile app?
Yes, Freshchat has a mobile app available for both iOS and Android, allowing agents to manage chats on the go.
What do real users say about Freshchat?
Users praise Freshchat for its intuitive interface, powerful AI features, and quick setup, noting how it boosts response times and customer satisfaction. Some mention occasional limitations in advanced reporting, but overall sentiment is positive for its value and reliability.
How does Freshchat compare to its top competitor?
Compared to Intercom, Freshchat stands out with more affordable pricing, stronger AI-powered messaging, and easier customization for live chat, while Intercom excels in deeper sales automation but at a higher cost.
Does Freshchat offer customer support?
Yes, Freshchat provides comprehensive customer support including live chat, email assistance, a detailed knowledge base, and community forums to help users get the most out of the platform.
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