ProProfs Chat
by ProProfs
Live Chat
What is ProProfs Chat?
ProProfs Chat is a live chat and chatbot platform for customer support teams. It uses proactive chat triggers to engage visitors before they abandon, employs AI chatbots for instant query resolution, and integrates with ProProfs Help Desk to manage escalations.
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ProProfs Chat Features
Real time visitor monitoring
Customizable chat widgets
Automated chat greetings
Chat routing
Canned responses
File transfer
View All 33 Features
Chat transcripts
Visitor information
Chat tags
Chat ratings
Multi language support
Mobile app
Chat history
Proactive chat
Co browsing
Chat analytics
Third party integrations
Chatbot
Offline form
Visitor banning
Google analytics
Webmaster & sitemap
Agent scheduling
Assignment management
Call me option
Customizable branding
Knowledge database
Proactive invitations
Visitor targeting
Real time monitoring
File sharing
Automatic greetings
Visitor tracking
ProProfs Chat Pricing Plans
Free Plan (Single Operator)
Free
- Unlimited Domains
- Unlimited Chat History
- Supervisor Control
- Chat Routing
- Live Typing
- AI ChatBot
POPULAR
Team (2+ Operator)
$19
/2+
- Unlimited Domains
- Unlimited Chat History
- Supervisor Control
- Reports & Analytics
- Ratings & Surveys
- AI Chatbot
ProProfs Chat Resources
Frequently Asked Questions
Is there a free plan or free trial for ProProfs Chat?
Yes, ProProfs Chat offers a free plan for single operators, making it easy to get started without any cost.
How much does ProProfs Chat cost?
ProProfs Chat provides a Free Plan for single operators and a Team plan starting at USD 19 for 2+ operators, with pricing scaling based on the number of users.
What does ProProfs Chat integrate with?
ProProfs Chat integrates with popular tools like Slack, Salesforce, Zapier, HubSpot, Google Analytics, Zendesk, and Microsoft Teams, allowing seamless connectivity with your existing workflow.
Who is ProProfs Chat best for?
ProProfs Chat is ideal for small to medium-sized businesses, e-commerce stores, customer support teams, and SaaS companies looking to reduce support tickets through proactive chat and bots.
What are the best alternatives to ProProfs Chat?
Top alternatives include LiveChat for its robust real-time features, Intercom for sales-focused messaging, Zendesk Chat for enterprise-scale support, Drift for conversational marketing, and Tidio for affordable bot automation.
Is ProProfs Chat GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact ProProfs Chat directly or check their security documentation.
Does ProProfs Chat have a mobile app?
Yes, ProProfs Chat has mobile apps available for both iOS and Android, enabling agents to manage chats on the go.
What do real users say about ProProfs Chat?
Users praise ProProfs Chat for its easy setup, proactive invitations that boost engagement, and bots that significantly cut down support tickets. Some mention it excels in customization but note limitations for very large teams needing advanced analytics.
How does ProProfs Chat compare to its top competitor?
Compared to Intercom, ProProfs Chat is more affordable and focuses on proactive support with bots to reduce tickets, while Intercom emphasizes sales funnels and advanced behavioral targeting for larger enterprises.
Does ProProfs Chat offer customer support?
Yes, ProProfs Chat provides customer support through live chat, email, phone, a comprehensive knowledge base, and dedicated account managers for higher plans.
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