Olark
by Olark
Live Chat
What is Olark?
Olark is a live chat platform for sales and support teams used by over 12,000 businesses. It shows agents real-time visitor data, browsing history, and CRM details during chats, with automation rules and detailed reporting for team performance.
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Olark Features
Real time chat
Customizable chat box
Automated messages
Visitor insights
Chat routing
File sharing
View All 32 Features
Offline messaging
Chat transcripts
Integrations
Shortcuts
Targeted chat
Co browsing
Reporting and analytics
Team management
Visitor notes
Proactive chat
Ssl security
Mobile chat
Multi language support
Custom pre chat surveys
Agent scheduling
Assignment management
Call me option
Customizable branding
Knowledge database
Offline form
Persistent chat
Shortcut messages
Visitor targeting
Real time monitoring
Visitor tracking
Automatic chat translation
Olark Pricing Plans
Billed monthly
$17
/Agent/Month
- Unlimited Agent Seats
- Unlimited Conversations
- Unlimited Visitor List
- Shortcuts
- Targeted Chat
- Agent Groups
- Shopping Cart Saver
- Chat Reports
- Transcripts
- Integrations
- Remove Olark Branding
- Pre-Chat Survey
- Chat Console
- Visitor File Upload
Olark Resources
Frequently Asked Questions
Is there a free plan or free trial for Olark?
Olark does not offer a free plan. Paid plans start at USD 17 per agent per month, billed monthly. A 14-day free trial is available.
How much does Olark cost?
Olark is billed monthly at USD 17 per agent per month. Paid plans start at USD 17.
What does Olark integrate with?
Olark integrates with Slack, Salesforce, Zapier, HubSpot, Google Analytics, Mailchimp, Zendesk, and Highrise.
Who is Olark best for?
Olark is best for small to medium-sized businesses, especially in e-commerce and customer support industries. It suits sales teams, support agents, and website owners needing simple live chat solutions.
What are the best alternatives to Olark?
Top alternatives include Intercom, which offers advanced bots and analytics; LiveChat, known for robust reporting and multi-channel support; Zendesk Chat, ideal for larger enterprises with ticketing integration; Drift, focused on conversational marketing, and Tidio, a budget-friendly option with AI features.
Is Olark GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does Olark have a mobile app?
Yes, Olark has mobile apps for iOS and Android.
What do real users say about Olark?
Users praise Olark for its ease of use, affordability, and reliable chat functionality, especially for small teams. Common feedback highlights quick setup and good customer support, though some note limitations in advanced analytics compared to pricier tools.
How does Olark compare to its top competitor?
Compared to Intercom, Olark is more affordable and simpler to set up, making it ideal for small businesses focused on basic live chat. Intercom provides more advanced features like AI bots and behavioral targeting, but at a higher cost.
Does Olark offer customer support?
Yes, Olark offers customer support via live chat, email, and a knowledge base. Phone support is available for higher plans.
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