LiveAgent
VERIFIEDby Quality Unit • Founded 2004
Live Chat
What is LiveAgent?
LiveAgent is a help desk and live chat platform serving over 150 million users. It unifies live chat, email ticketing, call center, and social media messages in one inbox with automation rules, SLA management, and 200-plus integrations.
Starting at
$15
/Agent/Month
Deployment
Cloud-based
Mobile App
✓ iOS & Android
API
✓ Available
LiveAgent Features
Real time chat
Ticketing system
Customer portal
Automated ticket distribution
Canned responses
Chat invitations
View All 107 Features
Chat history
Visitor tracking
Proactive chat
File sharing
Chat routing
Chat transfer
Internal chat
Chat widgets
Customizable chat buttons
Chat forms
Chat ratings
Chat tags
Chat reports
Mobile app
Crm
Crm integration
Email integration
Knowledge management
Call center
Contact management
Call routing
Call recording
Call management
Agent scheduling
Assignment management
Call me option
Knowledge database
Offline form
Persistent chat
Shortcut messages
Visitor banning
Real time monitoring
Automatic greetings
Automatic chat translation
Live chat system
Email management
Call center management
Call monitoring
Ivr / voice recognition
Voip
Automatic call distribution
Knowledge base
Call logging
Call scripting
Inbound call center
Outbound call center
Virtual call center
Automated routing
Community forums
Multiple brands products
Ticket management
Help desk management
Macros
Routing
Video call recording
Event logs
Rules based workflow
Push notifications
Gamification
Communication management
Multi channel communication
Template management
Call reporting
Customer engagement
Mobile access
For call centers
For sales
Chat / messaging
Customer service analytics
Call transfer
Callback scheduling
Mobile ticketing
Social media management
Email marketing
Search
Data import / export
Live chat
Email distribution
Drag & drop
Filtering
Customer lifecycle management
Prioritization
Multi website support
Chat widget
Labels
Chatbot
Knowledge base management
Email automation
For websites
Pre built templates
Campaign personalization
Personalization
Omni channel
Multi language
Real time editing
Search/filter
Ticket/issue tracking
Activity log
Shared inboxes
Mobile messaging
Sip trunking
LiveAgent Pricing Plans
Small business
$15
/Agent/Month
- Live Chat
- AI Chatbot
- Contact forms
- E-mail support - Ticketing
- Forum & Knowledge base
- AI Answer Assistant
- Integrations
- Automation rules
- Chat satisfaction surveys
- White Glove Setup
- iPhone/Android app
POPULAR
Medium business
$29
/Agent/Month
- Everything in Small plan
- Call Center
- Chat invitations
- Feedback management
- Interactive voice response
- Custom domain hosting
- Event rules
- Time rules
- SLAs
Large business
$49
/Agent/Month
- Everything in Medium plan
- Social Media Integrations
- Time tracking
- Gamification
Enterprise
$69
/Agent/Month
- All features from the Large plan
- Dedicated key account manager
- Priority support
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
LiveAgent Resources
Frequently Asked Questions
Is there a free plan or free trial for LiveAgent?
LiveAgent does not offer a free plan. Paid plans start at USD 15 per agent per month. It provides a 14-day free trial to test the features.
How much does LiveAgent cost?
LiveAgent offers tiered pricing based on business size. The Small business plan costs USD 15 per agent per month, the Medium business plan costs USD 29 per agent per month, the Large business plan costs USD 49 per agent per month, and the Enterprise plan costs USD 69 per agent per month.
What does LiveAgent integrate with?
LiveAgent integrates with popular tools like Slack, Salesforce, Zapier, Mailchimp, Shopify, WooCommerce, Google Workspace, and Facebook Messenger.
Who is LiveAgent best for?
LiveAgent is best for small to medium-sized businesses, e-commerce stores, and customer support teams in industries like retail, SaaS, and IT services. It suits roles such as customer service managers, support agents, and sales teams needing unified help desk and live chat.
What are the best alternatives to LiveAgent?
Top alternatives include Zendesk, which offers more advanced automation but at a higher cost, Freshdesk for simpler ticketing at a budget price, Intercom for sales-focused messaging, and Help Scout for email-centric support with a personal touch.
Is LiveAgent GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does LiveAgent have a mobile app?
Yes, LiveAgent has mobile apps for iOS and Android, allowing agents to manage chats and tickets on the go.
What do real users say about LiveAgent?
Users praise LiveAgent for its affordable pricing, unified inbox, and robust features like live chat and ticketing. Common feedback highlights excellent customer support, ease of use, and reliable performance, though some note the interface could be more modern.
How does LiveAgent compare to its top competitor?
Compared to Zendesk, LiveAgent is more affordable with plans starting at USD 15 per agent per month versus Zendesk's higher entry price. It excels in unified help desk and live chat features, while Zendesk offers deeper analytics and AI tools but requires more setup.
Does LiveAgent offer customer support?
Yes, LiveAgent provides 24/7 customer support via live chat, email, phone, and a comprehensive knowledge base to assist users with setup and troubleshooting.