Zendesk Chat
by Zopim Technologies Pte Ltd
Live Chat
What is Zendesk Chat?
Zendesk Chat is a live chat and messaging tool built into the Zendesk customer service platform. It enables proactive chat triggers, AI-powered answer suggestions, visitor tracking, and seamless ticket creation within the Zendesk support workflow.
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Zendesk Chat Features
Real time chat
Chat routing
Chat history
Chat analytics
Chat triggers
Pre chat forms
View All 30 Features
Offline forms
File sending
Chat ratings
Visitor list
Chat tags
Shortcuts
Chat transfer
Chat departments
Chat customization
Mobile sdk
Chatbot integration
Proactive chat
Visitor tracking
Multi language support
Google analytics
Webmaster & sitemap
Social media integration
Agent scheduling
Customizable branding
Persistent chat
Shortcut messages
Visitor targeting
Real time monitoring
Automatic chat translation
Zendesk Chat Pricing Plans
BASIC
$11
/Per Agent/Per Month
- Unlimited Chats
- 2 Triggers
- 2 Departments
- Widget Customization
POPULAR
ADVANCED
$20
/Per Agent/Per Month
- Unlimited Triggers
- Unlimited Departments
- Operating Hours
- Chat Reports
- REST API
PREMIUM
$44
/Per Agent/Per Month
- Widget Unbranding
- Agent Reports
- Real Time Monitoring
- High Load Dashboard
- IP Access Restriction
- 24/7 Support
Zendesk Chat Resources
Frequently Asked Questions
Is there a free plan or free trial for Zendesk Chat?
There is no free plan for Zendesk Chat. Paid plans start at USD 11.20 per agent per month.
How much does Zendesk Chat cost?
Zendesk Chat offers three paid plans: the Basic plan at USD 11.20 per agent per month, the Advanced plan at USD 20 per agent per month, and the Premium plan at USD 44 per agent per month.
What does Zendesk Chat integrate with?
Zendesk Chat integrates with tools like Slack, Salesforce, Zapier, Google Analytics, Facebook Messenger, Zendesk Suite, Intercom alternatives via API, and various social media platforms.
Who is Zendesk Chat best for?
Zendesk Chat is best for small to medium-sized businesses in customer support, e-commerce, and SaaS industries. It suits customer service teams, support agents, and marketing roles needing real-time visitor engagement.
What are the best alternatives to Zendesk Chat?
Top alternatives include Intercom, which offers more advanced messaging automation; LiveChat, known for its simplicity and affordability; Drift, focusing on conversational marketing; Tidio, with strong AI chatbots for small businesses, and Olark, emphasizing customizable live chat widgets.
Is Zendesk Chat GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does Zendesk Chat have a mobile app?
Mobile app availability for Zendesk Chat is unknown.
What do real users say about Zendesk Chat?
Users generally praise Zendesk Chat for its ease of use, reliable performance, and seamless integration with the Zendesk ecosystem. Common feedback highlights quick setup and effective visitor tracking, though some mention higher costs for advanced features and occasional customization limitations.
How does Zendesk Chat compare to its top competitor?
Compared to Intercom, Zendesk Chat is more affordable starting at USD 11.20 per agent per month and excels in basic live chat within support workflows, while Intercom offers superior bots and marketing tools but at a higher price point.
Does Zendesk Chat offer customer support?
Yes, Zendesk Chat provides customer support through email, chat, knowledge base resources, and community forums, with premium plans offering phone support and dedicated account managers.
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