LiveChat
by LiveChat Inc. • Founded 2002
Live Chat
What is LiveChat?
LiveChat is a customer service platform used by over 35,000 companies worldwide. It delivers high-speed live chat with rich messaging features, product cards, file sharing, agent productivity tools, and 200-plus integrations for sales and support teams.
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LiveChat Features
Chat widget customization
Canned responses
File sharing
Chat transfer
Visitor tracking
Chat history
View All 122 Features
Ticketing system
Chat tags
Reports and analytics
Chat routing
Proactive chat invitations
Integrations
Mobile app
Multi language support
Agent groups
Chat ratings
Visitor banning
Ssl encryption
Automated greetings
Chat transcript
Crm
Email integration
Knowledge management
Survey management
Google analytics
Webmaster & sitemap
Lead management
Contact management
Performance metrics
Collaboration tools
Onboarding
Agent scheduling
Customizable branding
Knowledge database
Offline form
Persistent chat
Proactive invitations
Shortcut messages
Transfers / routing
Visitor targeting
Real time monitoring
Automatic greetings
Personal greetings
Automatic chat translation
Live chat system
Collaboration
Website management
Feedback management
Surveys & feedback
Lead capture
Lead distribution
Lead scoring
Lead nurturing
Alerts/escalation
Automated routing
Contract management
Multiple brands products
Help desk management
Issue tracking
Macros
Software metrics
To do list
Contact database
Rules based workflow
Data management
Website visitor tracking
Customer segmentation
Communication management
Community management
Feedback collection
Multi channel communication
Data visualization
Template management
Complaint monitoring
Cataloging / categorization
Conversion tracking
Chat / messaging
Customer service analytics
Customer support tracking
Email response control
Screen sharing
Social media management
Third party integration
Document management
Live chat
Email distribution
Customer experience management
Action management
Geo targeting
Proactive chat
Multi website support
Chat widget
Supervise chats
Pre and post chat forms
Content management
Segmentation
Chatbot
Process/workflow automation
Code free development
For mobile
For websites
Engagement monitoring
Personalization
Archiving
Omni channel
On screen chats
Pre configured bot
Multi language
Brand management
On demand communications
Multi channel publishing
Real time chat
Alerts / escalation
Analytics/roi tracking
Contact import/export
Lead notifications
Email / online
Transfers/routing
Mobile messaging
Form creation
Product recommendations
Lead qualification
LiveChat Pricing Plans
Starter
$20
/Per Agent/Month
- 60-day chat history
- Basic chat customization
- Agent availability
- Data security
POPULAR
Team
$41
/Per Agent/Month
- Unlimited chat history
- Full chat customization
- Agent availability
- Data security
- Basic reporting
- Agent groups
- Multiple brandings
Business
$59
/Per Agent/Month
- Unlimited chat history
- Full chat customization
- Agent availability
- Data security
- Advanced reporting
- Agent groups
- Multiple brandings
- Staffing prediction
- Work scheduler
LiveChat Resources
Frequently Asked Questions
Is there a free plan or free trial for LiveChat?
LiveChat does not offer a free plan. Paid plans start at USD 20 per agent per month. It does provide a 14-day free trial to test the software.
How much does LiveChat cost?
The Starter plan costs USD 20 per agent per month, the Team plan costs USD 41 per agent per month, and the Business plan costs USD 59 per agent per month.
What does LiveChat integrate with?
LiveChat integrates with tools like Slack, Salesforce, Zapier, HubSpot, Shopify, Mailchimp, Google Analytics, and Zendesk.
Who is LiveChat best for?
LiveChat is best for small to medium-sized businesses, e-commerce companies, SaaS providers, and customer support teams that need reliable live chat for high-volume interactions.
What are the best alternatives to LiveChat?
Top alternatives include Intercom for advanced marketing automation, Zendesk Chat for comprehensive ticketing integration, Drift for conversational AI focus, Tidio for budget-friendly chatbots, and Help Scout for email-like support experiences.
Is LiveChat GDPR / SOC 2 compliant?
Yes, LiveChat is GDPR compliant and holds SOC 2 Type II certification.
Does LiveChat have a mobile app?
Yes, LiveChat has mobile apps available for both iOS and Android devices.
What do real users say about LiveChat?
Users generally love LiveChat for its intuitive interface, fast performance, and robust features like chatbots and analytics. Common feedback highlights excellent uptime and support, though some note the per-agent pricing can add up for larger teams.
How does LiveChat compare to its top competitor?
Compared to Intercom, LiveChat is more cost-effective for pure live chat needs and offers better agent-focused tools, while Intercom excels in proactive messaging and broader customer lifecycle management.
Does LiveChat offer customer support?
Yes, LiveChat offers support through 24/7 live chat, email, phone for higher-tier plans, and an extensive knowledge base with tutorials and resources.
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