LiveChat

Who LiveChat Is Right For

LiveChat suits SMB e-commerce stores, SaaS sales teams, B2B service operators, agencies, and mid-market support teams that want a polished classic live chat widget plus Copilot AI assistance plus multi-channel inbox (web, Facebook Messenger, Apple Messages, SMS) plus work scheduler and staffing prediction on one subscription. The ideal buyer is a 1-100 agent operation running mixed sales-led and support chat with measurable visitor traffic. It is overkill for solo founders wanting a free starter widget (use Tawk.to) and underbuilt-by-comparison for enterprise omnichannel contact centres requiring deep voice IVR and predictive AI (look at Zendesk Suite Enterprise + Copilot, Salesforce Service Cloud, or Intercom Enterprise).

LiveChat vs Tawk.to, Intercom, and Olark

Tawk.to wins on free permanent pricing; Intercom wins on AI sophistication for B2B SaaS sales-led chat; Olark wins on WCAG 2.1 AA accessibility certification. LiveChat wins on polished classic-chat UI, Copilot AI from Starter tier, 24/7/365 support, multi-channel inbox (web, Facebook, Apple Messages, SMS), and 200+ integrations marketplace. Starter at $19/agent/month annual undercuts Intercom Essential at $39 and sits below Olark Standard at $29 for comparable feature depth with Copilot AI included.

LiveChat 2026 Pricing

14-day free trial across Starter, Team, and Business. No credit card required for trial. Annual billing saves vs monthly across all paid tiers.

Fees and Limits to Watch For

• Per-agent annual billing: monthly billing roughly 25-35% higher than annual rates.
• Visitor tracking caps: 100 (Starter), 400 (Team), 1000 (Business), customisable (Enterprise) per month.
• Chat history: 60-day on Starter; unlimited on Team and above.
• Recurring campaigns: 1 on Starter; unlimited on Team and above.
• SMS and Apple Messages: gated to Business and Enterprise.
• HIPAA and SSO: gated to Enterprise tier.

Integrations

• CRM: HubSpot, Salesforce, Pipedrive, Zoho CRM.
• E-commerce: Shopify, WooCommerce, Magento, BigCommerce.
• Helpdesk: Zendesk, Freshdesk, Help Scout.
• Messaging: Facebook Messenger, Apple Messages for Business, SMS.
• Analytics: Google Analytics, Mixpanel, Segment.
• Productivity: Slack, Microsoft Teams.
• 200+ integrations marketplace: full catalogue at livechat.com/marketplace.

Security and Compliance Posture

LiveChat ships SSL/TLS encryption in transit, AES-256 at rest, role-based access control, GDPR-compliant data handling, SOC 2 Type II attestation, ISO 27001 information security certification, HIPAA-compliant tier (Enterprise), two-factor authentication, SAML SSO (Enterprise), audit logs, and multi-region data hosting (US, EU, Australia). Polish parent operates with EU-first data residency available.

Customer Support and SLA

24/7/365 chat and email support across all paid tiers. Business adds priority queue. Enterprise includes dedicated account manager, dedicated onboarding, software engineer support, and SLAs. Knowledge base, video tutorials, and Polish-headquartered customer success team with global coverage.

Eligibility and Sign-up

LiveChat is available globally. Sign-up via 14-day free trial (no credit card required). Monthly or annual billing on credit card or invoice. No minimum agent count.

Mobile App and Customer Portal

iOS and Android agent apps cover chats, notifications, and visitor information. Web admin fully responsive. Visitor-facing chat widget mobile-responsive with brand customisation.

Pros and Cons

• Pros: polished classic-chat UI, Copilot AI Assistant from Starter at $19/agent/month annual, 24/7/365 chat and email support, multi-channel inbox (web, Facebook Messenger, Apple Messages, SMS) on Business, 200+ integrations marketplace, SOC 2 Type II + ISO 27001 + HIPAA (Enterprise), EU data residency for European buyers, work scheduler and staffing prediction on Business.
• Cons: per-agent annual billing scales for larger teams, SMS and Apple Messages gated to Business at $79/agent/month annual, HIPAA and SSO gated to Enterprise custom quote, visitor tracking caps require upgrade for high-traffic sites, monthly billing 25-35% higher than annual.

2026 Updates

The 2026 roadmap deepened Text Intelligence Copilot AI Assistant (reply suggestions from 3 sources, chat summary, tag suggestions), refreshed multi-channel inbox (Apple Messages for Business, SMS), expanded work scheduler and staffing prediction, added more 200+ marketplace apps, and improved Polish-built engineering and customer success.

What Real Buyers Say

SMB e-commerce and SaaS sales teams on the r/CustomerSuccess subreddit describe LiveChat as the credible polished-chat choice when the buyer wants Copilot AI from entry tier, 24/7/365 support, and multi-channel inbox without Intercom-level pricing. The recurring praise is UI polish and Copilot AI suggestions; the recurring complaint is SMS and Apple Messages gated to Business and visitor-tracking caps requiring upgrade for high-traffic sites.

LiveChat Alternatives

Field Guide

How to Get Started With LiveChat

1. Open the official LiveChat website and start the 14-day free trial.
2. Install the chat widget on your website (JavaScript snippet).
3. Configure chatbox branding, recurring campaigns, and Copilot AI suggestions.
4. Connect Facebook Messenger, Apple Messages for Business, and SMS (Business tier).
5. Upgrade from Starter ($19) to Team ($49), Business ($79), or Enterprise based on agent count and channel needs.

How to Cancel or Pause

Cancel any time on monthly billing; annual prepay non-refundable but unused months credit forward. Data export covers chat transcripts, visitor data, and reports.

Eligibility Checklist

• You operate at least one website with measurable visitor traffic.
• You run 1-100 agent sales and support teams.
• You want polished classic chat plus Copilot AI plus multi-channel inbox on one subscription.
• You can accept per-agent annual pricing above free tiers.
• You do not need Intercom-AI sophistication or Zendesk Enterprise + Copilot voice IVR.

Pricing FAQ

• What does LiveChat cost? Starter at $19/agent/month annual ($25 monthly). Team at $49 ($59 monthly). Business at $79 ($89 monthly). Enterprise custom-quoted.
• Is there a free trial? Yes, 14-day free trial across Starter, Team, and Business with no credit card required.
• When do SMS and Apple Messages enable? Business tier at $79/agent/month annual includes SMS and Apple Messages for Business plus work scheduler, staffing prediction, advanced reporting, and 1000 visitor tracking.
• What does Enterprise add? Customisable tracking limits, dedicated account manager, dedicated onboarding, white label widget, software engineer support, SSO, HIPAA compliance, alternative payment terms, professional services, SLAs. Custom-quoted.

Bottom Line

For SMB e-commerce stores, SaaS sales teams, B2B service operators, agencies, and mid-market support teams that want a polished classic live chat widget plus Copilot AI assistance plus multi-channel inbox (web, Facebook Messenger, Apple Messages, SMS) plus work scheduler and staffing prediction on one subscription, LiveChat is a credible 2026 shortlist option from Wroclaw-built LiveChat Software (Text S.A.) with Starter at $19/agent/month annual, Team at $49, Business at $79, and Enterprise custom-quoted, SOC 2 Type II + ISO 27001 + HIPAA (Enterprise) certified, 200+ integrations marketplace, multi-region data hosting (US, EU, Australia), 24/7/365 chat and email support, and 14-day free trial. The trade-off is per-agent annual pricing for larger teams, SMS and Apple Messages gated to Business, HIPAA and SSO gated to Enterprise, and visitor-tracking caps requiring upgrade at high-traffic sites. Shortlist LiveChat against Tawk.to for free permanent live chat, Olark for WCAG 2.1 AA accessibility, Intercom for B2B SaaS sales-led chat, Zoho SalesIQ for Zoho One ecosystem, and Smartsupp for EU live chat plus Mira AI. For broader market context, see the related SaaSRat blog guide. Verified on 2026-06-26. Vendor information verified from the official LiveChat website.