IssueTrak
by IssueTrak Inc.
What is IssueTrak?
IssueTrak is a flexible issue tracking and workflow management platform for IT, operations, and compliance teams. It manages issues across departments with automated routing, custom workflows, task dependencies, and reporting for recurring business processes.
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IssueTrak Features
Ticket management
Automated workflows
Customizable dashboards
Knowledge base
Email integration
Reporting and analytics
View All 29 Features
Sla management
Asset management
User management
Mobile access
Self service portal
Task management
Escalation rules
Custom fields
Active directory integration
Api access
Multi site support
Change management
Survey tools
Time tracking
Self service portal
Live chat system
Surveys & feedback
Alerts/escalation
Automated routing
Inbox queue management
Help desk management
Service level management
Service level agreement (sla) management
IssueTrak Pricing Plans
TEAM
$26
/User/ Month
- Internal Workflow
- Templates (Quick Picks)
- Task Management
- Project Management
- 24/7 Support
POPULAR
SUPPORT ESSENTIALS
$77
/Agent/Month
- FREE Unlimited End Users
- Full Dashboard + Report Wizard
- Knowledge Base
- Issuetrak API
- Automation Rules
SUPPORT ULTIMATE
$99
/Agent/Month
- Issue Auditing
- Service Level Agreements
- 5GB Free Attachment Storage
- On-Premise Hosting Available
- Process Management for Agents and End Users
IssueTrak Resources
IssueTrak Screenshots
Frequently Asked Questions
Is there a free plan or free trial for IssueTrak?
IssueTrak does not offer a free plan. Paid plans start at USD 26 per user per month. A free trial is available for testing the platform.
How much does IssueTrak cost?
The TEAM plan costs USD 26 per user per month. The SUPPORT ESSENTIALS plan costs USD 77 per agent per month. The SUPPORT ULTIMATE plan costs USD 99 per agent per month.
What does IssueTrak integrate with?
IssueTrak integrates with Zapier, Slack, Microsoft Teams, Salesforce, Active Directory, Microsoft Outlook, Gmail, and QuickBooks.
Who is IssueTrak best for?
IssueTrak is best for small to medium-sized businesses, particularly in IT operations, customer support, facilities management, and government sectors. It suits help desk managers, IT support teams, and ops professionals needing flexible workflow automation.
What are the best alternatives to IssueTrak?
Top alternatives include Zendesk, which offers more advanced AI features for larger customer service teams. Freshdesk provides a more affordable option with strong omnichannel support for startups. Jira Service Management excels in IT service management with deep Atlassian ecosystem ties. SysAid stands out for robust asset management and automation.
Is IssueTrak GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does IssueTrak have a mobile app?
Yes, IssueTrak has a mobile app available for iOS and Android.
What do real users say about IssueTrak?
Users praise IssueTrak for its flexibility, easy customization of workflows, and reliable ticket management. Many appreciate the self-service portal and SLA tracking. Common feedback includes strong customer support, though some note that reporting features could be more advanced.
How does IssueTrak compare to its top competitor?
Compared to Zendesk, IssueTrak is more affordable and offers greater flexibility for custom workflows tailored to ops teams. Zendesk provides broader multichannel support and AI tools but at a higher cost and with less emphasis on internal issue tracking.
Does IssueTrak offer customer support?
Yes, IssueTrak offers customer support via phone, email, live chat, a knowledge base, and dedicated account managers for higher plans.
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