osTicket
by Enhancesoft LLC
What is osTicket?
osTicket is a widely deployed open-source help desk ticketing system used by millions globally. It routes support tickets from email, web forms, and phone into a shared queue with custom fields, SLA plans, canned responses, and multi-department support.
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osTicket Features
Ticket management
Custom fields
Agent collision avoidance
Auto responder
Email integration
Service level agreements (slas)
View All 29 Features
Custom forms
Help topics
Ticket filters
Task management
Dashboard reports
Knowledge base
Customer portal
Internal notes
Canned responses
Role based access
Ldap/active directory integration
Customizable templates
Attachment handling
Multilingual support
Document management
Customer database
Self service portal
Live chat system
Billing & invoicing
Automated routing
Contract management
Service desk (itil itsm)
Service level management
osTicket Resources
osTicket Screenshots
Frequently Asked Questions
Is there a free plan or free trial for osTicket?
Yes, osTicket offers a free plan. It is open-source help desk ticketing software available at no cost for all users.
How much does osTicket cost?
osTicket is completely free to download and use as open-source software. There are no paid plans or subscription fees required.
What does osTicket integrate with?
osTicket integrates with tools like Zapier, Slack, Gmail, Microsoft Outlook, Salesforce, QuickBooks, PayPal, and Microsoft Teams.
Who is osTicket best for?
osTicket is best for small to medium-sized businesses, IT support teams, and customer service departments in industries like technology, education, and e-commerce. It suits roles such as help desk managers and support agents looking for a cost-effective solution.
What are the best alternatives to osTicket?
Top alternatives include Zendesk, which offers advanced automation and AI features for larger teams; Freshdesk, known for its intuitive interface and omnichannel support; Zoho Desk, providing seamless integration with the Zoho suite; Help Scout, focusing on conversational email support, and LiveAgent, emphasizing live chat and call center capabilities.
Is osTicket GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does osTicket have a mobile app?
The availability of a mobile app for osTicket is unknown.
What do real users say about osTicket?
Users generally appreciate osTicket for its robust ticketing features and zero cost, highlighting its customizability and reliability for core help desk needs. Common feedback mentions a learning curve for setup and occasional requests for more modern integrations.
How does osTicket compare to its top competitor?
Compared to Zendesk, osTicket stands out as a free, open-source option with strong ticket management and automation, making it ideal for budget-limited teams. Zendesk provides a more user-friendly interface, extensive app marketplace, and enterprise-grade support, but it requires paid subscriptions starting at higher costs.
Does osTicket offer customer support?
osTicket provides community-driven support through extensive documentation, forums, and a knowledge base. Users can also access email support via the official website, with options for professional services from partners.
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