Freshdesk
VERIFIEDby Freshworks
Help Desk
What is Freshdesk?
Freshdesk is a cloud-based customer support platform used by over 60,000 businesses. It unifies tickets from email, chat, phone, social, and web forms with AI automation, team collaboration tools, SLA management, and a built-in knowledge base.
Freshdesk Features
Ticketing management
Automations
Collaboration
Self service portal
Knowledge base
Multi channel support
View All 45 Features
Customizable reports
Service level agreements (slas)
Customer feedback
Mobile app
Canned responses
Custom ticket fields
Time tracking
Customizable dashboard
Agent collision detection
Scenario automation
Social media integration
Email to ticket conversion
Custom roles
Custom email server
Email integration
Customer database
Online activation
Live chat system
Email management
Billing & invoicing
Surveys & feedback
Dashboard
Alerts/escalation
Automated routing
Community forums
Inbox queue management
Incident management
Ticket management
Help desk management
Issue tracking
Online forums
Problem management
Service level management
Service level agreement (sla) management
Event logs
Customer segmentation
Push notifications
Scenario planning
Sla management
Freshdesk Pricing Plans
Free
Free
- Email & Social Ticketing
- Ticket Dispatch
- Knowledge Base
- Ticket Trend Report
- Datacenter Location
- Team collaboration
POPULAR
Growth
$19
/Per Month
- Everything in Free and…
- Automation
- Collision Detection
- Marketplace Apps
- Helpdesk Report
- SLA & Business hour
- Custom email server
- Custom ticket views
- Ticket fields & status
- Customer fields
- Custom SSL
Pro
$55
/Per Month
- Everything in Growth and…
- Round-robin Routing
- Custom Roles
- Custom Reports and Dashboards
- Customer Segments
- Versions in Knowledge Base
- Multiple Products (up to 5)
- Includes up to 5000 Collaborators
- Extendable API limits
- CSAT survey and reports
- Multiple SLA & Business hours
- SLA reminder and escalation
- Multilingual knowledge base
- Custom apps
Enterprise
$89
/Per Month
- Everything in Pro and…
- Skill-based Routing
- Sandbox
- Audit Log
- Knowledge Base Approval Workflow
- Agent Shifts
- IP Range Restriction
- Email Bot
- Includes 5000 bot sessions/month
- HIPAA Compliance
- Assist Bot
- Auto-triage
- Article Suggester
- Robo Assist
- Canned Response Suggester
- PCI Compliance
- Multiple products (Unlimited)
- Social signals
Freshdesk Resources
Frequently Asked Questions
Is there a free plan or free trial for Freshdesk?
Yes, Freshdesk offers a free plan. Paid plans include Growth at USD 19 per month, Pro at USD 55 per month, and Enterprise at USD 89 per month.
How much does Freshdesk cost?
Freshdesk pricing includes a Free plan, Growth at USD 19 per month, Pro at USD 55 per month, and Enterprise at USD 89 per month.
What does Freshdesk integrate with?
Freshdesk integrates with popular tools like Slack, Salesforce, Zapier, Google Workspace, Microsoft Teams, Jira, HubSpot, and Mailchimp.
Who is Freshdesk best for?
Freshdesk is best for small to large businesses in customer support, IT, and e-commerce industries. It suits support teams, customer success managers, and help desk agents handling multi-channel inquiries.
What are the best alternatives to Freshdesk?
Top alternatives include Zendesk for advanced AI features, Help Scout for email-focused support, Intercom for conversational messaging, Freshservice for IT service management, and Groove for simple shared inboxes.
Is Freshdesk GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does Freshdesk have a mobile app?
Yes, Freshdesk has a mobile app available for iOS and Android.
What do real users say about Freshdesk?
Users praise Freshdesk for its intuitive interface, omnichannel support, and automation features. Common feedback highlights reliable ticketing and easy setup, though some note higher costs for advanced plans and occasional customization limits.
How does Freshdesk compare to its top competitor?
Compared to Zendesk, Freshdesk offers simpler pricing and faster setup for SMBs, while Zendesk provides more advanced AI analytics and customization at a higher cost.
Does Freshdesk offer customer support?
Yes, Freshdesk provides customer support via email, live chat, phone for higher plans, a knowledge base, and community forums.