Spiceworks
by Spiceworks Inc.
Help Desk
What is Spiceworks?
Spiceworks is a free IT help desk and network monitoring platform used by over 9 million IT professionals. It handles IT tickets, tracks hardware and software inventory, monitors network devices, and hosts a community forum for peer IT support.
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Spiceworks Features
Ticket management
User portal
Knowledge base
Reporting and analytics
Email integration
Custom ticket fields
View All 32 Features
Ticket prioritization
Automated ticket routing
Service level agreements (slas)
Mobile app
Active directory integration
Asset management
Network monitoring
Customizable dashboards
Collaboration tools
Third party integrations
Multi site support
Role based access control
Ticket history
Custom notifications
Document management
Customer database
Social media integration
Self service portal
Billing & invoicing
Surveys & feedback
Automated routing
Community forums
Inbox queue management
Known issue management
Help desk management
Third party integration
Spiceworks Resources
Frequently Asked Questions
Is there a free plan or free trial for Spiceworks?
Yes, Spiceworks offers a completely free plan as its core offering for IT help desk management.
How much does Spiceworks cost?
Spiceworks is free to use with no paid plans required.
What does Spiceworks integrate with?
Spiceworks integrates with tools like Microsoft Outlook, Gmail, Slack, Zapier, QuickBooks, Twitter, Facebook, and Google Workspace.
Who is Spiceworks best for?
Spiceworks is best for small to medium-sized businesses, IT professionals, and support teams seeking a free, community-driven help desk solution.
What are the best alternatives to Spiceworks?
Top alternatives include Zendesk for advanced automation and analytics, Freshdesk for its intuitive interface, Jira Service Management for IT and dev teams, and Zoho Desk for CRM-focused support.
Is Spiceworks GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does Spiceworks have a mobile app?
Yes, Spiceworks has mobile apps available for iOS and Android.
What do real users say about Spiceworks?
Real users appreciate Spiceworks for being free, its vibrant community forums, and straightforward ticket management, but some mention it lacks advanced customization options.
How does Spiceworks compare to its top competitor?
Compared to Zendesk, Spiceworks stands out as a free option with strong community support, while Zendesk provides more robust enterprise features and paid scalability.
Does Spiceworks offer customer support?
Spiceworks offers support through community forums, a knowledge base, email integration, and self-service portals.
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