Spiceworks
VERIFIEDby Spiceworks Inc.
Help Desk
What is Spiceworks?
Spiceworks is a free IT help desk and network monitoring platform used by over 9 million IT professionals. It handles IT tickets, tracks hardware and software inventory, monitors network devices, and hosts a community forum for peer IT support.
Spiceworks Features
Ticket management
User portal
Knowledge base
Reporting and analytics
Email integration
Custom ticket fields
View All 32 Features
Ticket prioritization
Automated ticket routing
Service level agreements (slas)
Mobile app
Active directory integration
Asset management
Network monitoring
Customizable dashboards
Collaboration tools
Third party integrations
Multi site support
Role based access control
Ticket history
Custom notifications
Document management
Customer database
Social media integration
Self service portal
Billing & invoicing
Surveys & feedback
Automated routing
Community forums
Inbox queue management
Known issue management
Help desk management
Third party integration