SysAid
by SysAid Technologies Ltd. • Founded 2002
What is SysAid?
SysAid is an IT service management platform with workflow automation and AI capabilities. It manages incidents, service requests, problems, and change management with an AI chatbot, automated ticket routing, asset management, and ITIL-aligned processes.
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SysAid Features
Ticket management
Self service portal
Knowledge base
Automated workflows
Sla management
Asset management
View All 97 Features
Remote control
Reporting and analytics
Email integration
Mobile app
Customizable dashboards
Service catalog
Change management
Problem management
Incident management
Task management
User management
Ldap integration
Third party integrations
Chat support
Help desk
Inventory management
Onboarding
Real time monitoring
Workflow management
Collaboration
Inventory tracking
Issue management
Surveys & feedback
Dashboard
Activity tracking
Software inventory
Analytics
Scheduling
Escalation management
Automated routing
Service desk (itil itsm)
Help desk management
Service level management
Service level agreement (sla) management
Calendar management
Client portal
Routing
Event logs
Asset lifecycle management
Workflow automation
Configuration management
Incident reporting
Multi channel communication
Release management
Service catalog management
Asset tracking
Mobile access
Service history tracking
Remote access
Approval workflow
Completion tracking
Whitelisting / blacklisting
Email distribution
Saas helpdesk software
Prioritization
Action management
Multi channel collection
Trend analysis
Reporting/analytics
Canned responses
Change planning
Knowledge base management
It asset management
Mobile notifications
Warranty tracking
Pre built templates
Gdpr compliance
Archiving
Multi language
Cataloging/categorization
Patch management
Queue management
Alerts / escalation
Ticket/issue tracking
Barcode / ticket scanning
Activity log
Release & deployment management
Cmdb
Hardware inventory
Service reporting
Troubleshooting reports
Scheduled messaging
Sla monitoring
Notification scheduling
Server monitoring
Multi patch deployments
Ticketing system
Task automation
Self service automation
Service automation
Ticket automation
SysAid Resources
SysAid Screenshots
Frequently Asked Questions
Is there a free plan or free trial for SysAid?
SysAid does not offer a free plan, but it provides a 30-day free trial to test the platform.
How much does SysAid cost?
SysAid pricing is quote-based and customized based on the number of agents, features, and deployment needs. Contact SysAid sales for a detailed quote.
What does SysAid integrate with?
SysAid integrates with Slack, Microsoft Teams, Zapier, Salesforce, Active Directory, Office 365, Google Workspace, and Jira.
Who is SysAid best for?
SysAid is best for mid-sized businesses and enterprises with IT service desks, particularly IT managers, help desk teams, and service desk operators in industries like healthcare, finance, manufacturing, and education.
What are the best alternatives to SysAid?
Top alternatives include Freshservice (simpler interface for SMBs), ServiceNow (enterprise-grade with advanced analytics), Zendesk (strong customer support focus), Jira Service Management (ideal for devops teams), and Ivanti (robust asset management).
Is SysAid GDPR / SOC 2 compliant?
Compliance information not publicly confirmed
Does SysAid have a mobile app?
Yes, SysAid has a mobile app available for iOS and Android.
What do real users say about SysAid?
Users appreciate SysAid's AI-driven automation, robust asset management, and customizable dashboards. It receives praise for streamlining IT workflows, though some mention a steeper learning curve and occasional UI glitches.
How does SysAid compare to its top competitor?
Compared to ServiceNow, SysAid is more cost-effective and quicker to deploy for mid-market IT teams, while ServiceNow excels in large-scale enterprises with extensive customization and AI depth.
Does SysAid offer customer support?
Yes, SysAid provides customer support through email, phone, live chat, a knowledge base, and community forums. Premium plans include dedicated account managers and faster response times.
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