Web Help Desk

VERIFIED

by SolarWinds Worldwide LLC.

Help Desk

What is Web Help Desk?

Web Help Desk is an IT help desk and asset management solution from SolarWinds. It manages service requests, tracks hardware and software inventory, automates ticket routing, monitors SLA compliance, and integrates with Active Directory for IT operations.

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Web Help Desk Features

Ticket management

Asset management

Knowledge base

Sla management

Email integration

Reporting and analytics

View All 29 Features

Self service portal

Automated workflows

Ldap/ad integration

Mobile access

Customizable dashboards

Incident management

Change management

Problem management

Service catalog

Task management

Time tracking

Survey and feedback

Multi site support

Role based access control

Customer database

Self service portal

Alerts/escalation

Automated routing

Contract management

Inbox queue management

Known issue management

Service desk (itil itsm)

Service level management

Web Help Desk Resources

Frequently Asked Questions

Is there a free plan or free trial for Web Help Desk?

No free plan or free trial is available based on the current pricing data.

How much does Web Help Desk cost?

Pricing details for Web Help Desk are not available in the database. Visit https://www. solarwinds. com/ for the most up-to-date information.

What does Web Help Desk integrate with?

Web Help Desk integrates with tools like SolarWinds Orion Platform, Active Directory, LDAP, Microsoft Teams, Slack, Zapier, Jira, and QuickBooks.

Who is Web Help Desk best for?

Web Help Desk is best for small and medium-sized businesses, IT teams, service desks in industries like manufacturing and healthcare, and roles focused on incident and asset management.

What are the best alternatives to Web Help Desk?

Top alternatives include Zendesk for multichannel support, Freshservice for IT service management, Jira Service Management for agile teams, SysAid for comprehensive ITSM, and Spiceworks for free help desk options.

Is Web Help Desk GDPR / SOC 2 compliant?

Compliance information not publicly confirmed.

Does Web Help Desk have a mobile app?

The availability of a mobile app for Web Help Desk is unknown.

What do real users say about Web Help Desk?

Users generally praise its strong asset management and ticket routing features, noting reliable performance for IT help desks. Common feedback highlights ease of use for basic tasks, but some mention a steeper learning curve for advanced ITIL processes.

How does Web Help Desk compare to its top competitor?

Compared to Zendesk, Web Help Desk stands out with superior asset management and ITIL-aligned service desk capabilities, while Zendesk offers more flexible multichannel customer support and automation options.

Does Web Help Desk offer customer support?

Yes, Web Help Desk provides customer support through phone, email, live chat, a knowledge base, and community forums via SolarWinds.