HappyFox

by HappyFox Inc.

Help Desk

What is HappyFox?

HappyFox is a cloud-based help desk and customer support platform used by over 12,000 companies. It consolidates tickets from email, chat, phone, and social media, automates workflows, enforces SLA policies, and provides analytics for support team performance.

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HappyFox Features

Ticket management

Automations

Customizable dashboard

Knowledge base

Self service portal

Multi channel support

View All 42 Features

Canned actions

Sla management

Reporting and analytics

Asset management

Task management

Time tracking

Custom fields

Role based access control

Integrations

Mobile app

Customer satisfaction surveys

Collaboration tools

Email to ticket conversion

Multi language support

Email integration

Customer database

Self service portal

Agent scheduling

Assignment management

Customizable branding

Knowledge database

Offline form

Persistent chat

Proactive invitations

Real time monitoring

Live chat system

Surveys & feedback

Alerts/escalation

Automated routing

Community forums

Multiple brands products

Help desk management

Service level management

Service level agreement (sla) management

Third party integration

Geo targeting

HappyFox Pricing Plans

MIGHTY

$29 /Staff/Month

POPULAR+
Unlimited Ticket Categories
50 GB Attachment Store
Round Robin Assignment
SLA Management
Contact Groups
Automatic Time Tracker
Self-Service Knowledge Base
Internal Knowledge Base
Community Forums
3 brands of Multi-branding with Custom Domain

FANTASTIC

$49 /Staff /Month

MIGHTY+
200 GB Attachment Store
Satisfaction Surveys
SLA Breach Notification
5 brands of Multi-branding with Custom Domain
Multi-lingual Knowledge Base
Multi-brand Help Desk with SSL Support

ENTERPRISE

$69 /Staff /Month

FANTASTIC+
Lite Users
10 brands of Multi-branding with Custom Domain
iPad Reporting App

HappyFox Resources

Frequently Asked Questions

Is there a free plan or free trial for HappyFox?

HappyFox does not offer a free plan. However, the platform provides paid plans starting at USD 19 per staff member per month. You can contact HappyFox directly to inquire about free trial availability and trial duration options.

How much does HappyFox cost?

HappyFox offers four pricing tiers: POPULAR at USD 19 per staff member per month, MIGHTY at USD 29 per staff member per month, FANTASTIC at USD 49 per staff member per month, and ENTERPRISE at USD 69 per staff member per month. Pricing is based on the number of staff members using the platform.

What does HappyFox integrate with?

HappyFox integrates with numerous third-party applications including Slack, Salesforce, Zapier, Make. com, and other business tools. The platform supports API connections for custom integrations, allowing you to connect HappyFox with your existing software stack and automate workflows across multiple systems.

Who is HappyFox best for?

HappyFox is designed for businesses of all sizes that need a multi-channel help desk solution. It works well for companies looking to streamline customer support operations, manage tickets across multiple channels, and provide self-service support through knowledge bases and community forums.

What are the best alternatives to HappyFox?

Popular alternatives to HappyFox include Zendesk, Freshdesk, Intercom, and Jira Service Management. Each alternative offers different strengths, such as Zendesk's extensive integrations, Freshdesk's affordability, Intercom's focus on customer communication, and Jira Service Management's IT service management capabilities.

Is HappyFox GDPR / SOC 2 compliant?

Compliance information regarding GDPR and SOC 2 certification for HappyFox is not publicly confirmed in available documentation. We recommend contacting HappyFox support directly to inquire about their specific compliance certifications and data protection standards.

Does HappyFox have a mobile app?

Mobile app availability for HappyFox is currently unknown. For the most accurate information about mobile app support and availability on iOS and Android platforms, please check the HappyFox website or contact their support team directly.

What do real users say about HappyFox?

User reviews for HappyFox are available on platforms like G2, Capterra, and Reddit. To get the most current ratings and detailed user feedback, we recommend visiting these review sites directly where you can find specific ratings, pros and cons, and detailed customer experiences with the platform.

How does HappyFox compare to Zendesk?

HappyFox and Zendesk are both comprehensive help desk solutions, but they differ in approach and scale. Zendesk is typically positioned as an enterprise-level solution with extensive features and higher pricing, while HappyFox offers a more accessible alternative with strong core features at competitive pricing, making it attractive for mid-market and growing businesses.

Does HappyFox offer customer support?

Yes, HappyFox provides customer support through multiple channels including a comprehensive knowledge base, community forums, and a customer portal where you can create support tickets. You can access their support center at support. happyfox. com to find answers, engage with other users, and reach out to the HappyFox team with questions or concerns.