Zendesk
VERIFIEDby Zendesk • Founded 2007
Help Desk
What is Zendesk?
Zendesk is a customer service platform used by over 100,000 organisations worldwide. It manages support tickets across email, chat, voice, and social with AI-powered automation, a self-service knowledge base, and analytics for enterprise support operations.
Zendesk Features
Ticketing system
Automations
Macros
Customizable branding
Multi channel support
Knowledge base
View All 75 Features
Community forums
Sla management
Reporting and analytics
Customer portal
Mobile app
Integrations
Ai powered bots
Collaboration tools
Custom fields
Ticket views
Triggers
Email integration
Social media integration
Live chat
Audit trail
Case management
Task management
Appointment management
Api integration
Customer database
Performance metrics
Self service portal
Assignment management
Real time monitoring
Live chat system
Archiving & retention
Feedback management
Surveys & feedback
Call center management
Ivr / voice recognition
Activity tracking
Campaign management
Blended call center
Call logging
Progressive dialer
Alerts/escalation
Automated routing
Multiple brands products
Ticket management
Help desk management
Issue tracking
Online forums
Problem management
Service level agreement (sla) management
Third party integration
Corrective actions (capa)
Event triggered actions
Interaction tracking
Churn management
Communication management
Multi channel communication
Predictive analytics
Customer engagement
Asset tracking
Customer service analytics
Reporting & statistics
Account alerts
Customer experience management
Reporting/analytics
Canned responses
Account management
Multi language
Cataloging/categorization
Queue management
Customer complaint tracking
Availability management
Cmdb
Notifications and alerts
Activity dashboard
Zendesk Pricing Plans
Support Team
$19
/Agent/Month
- Ticketing system
- Email, Twitter and Facebook
- Business rules
- Customer details and interaction history
- Out-of-the-box reporting and analytics
POPULAR
Support Professional
$55
/Agent/Month
- Everything in Support Team, plus…
- Business hours
- Customer satisfaction score (CSAT)
- Multi-language support
- Service level agreements (SLA)
Support Enterprise
$115
/Agent/Month
- Everything in Support Professional, plus…
- Skills based routing
- Customised agent roles
- Contextual workspaces
- Sandbox
Suite Team
$55
/Agent/Month
- Ticketing system
- Email, chat, voice, social messaging, and more
- Help center
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps & integrations
- Pre-defined responses (macros)
- Custom business rules (triggers & automations)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
Suite Growth
$89
/Agent/Month
- Everything in Suite Team, plus...
- Multiple ticket forms
- Light Agents
- Service level agreements (SLA)
- Customer satisfaction ratings (CSAT)
- Multilingual support and content
- Self-service customer portal
- Business hours
Suite Professional
$115
/Agent/Month
- Everything in Suite Growth, plus...
- Custom and live analytics
- Side conversations
- Skills-based routing
- Integrated community forums
- Data location options
- HIPAA compliance
- Access to Sunshine Conversations
- Eligible for Advanced AI add-on
Suite Enterprise
$169
/Agent/Month
- Everything in Suite Professional, plus...
- Sandbox
- AI-powered Content Cues
- Content blocks
- Custom agent roles
- Contextual workspaces