Vision Helpdesk
by Vision Helpdesk • Founded 2005
What is Vision Helpdesk?
Vision Helpdesk is a multi-company help desk and ITSM platform for MSPs and enterprise IT departments. It supports satellite help desk for managing multiple client portals, incident management, SLA tracking, and time billing from a single centralised interface.
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Vision Helpdesk Features
Ticket management
Multi channel support
Automation rules
Sla management
Customer portal
Knowledge base
View All 94 Features
Community forums
Task management
Time tracking
Reporting and analytics
Customizable workflows
Email integration
Social media integration
Live chat
Mobile app
Asset management
Incident management
Problem management
Change management
Service catalog
Case management
Customer management
Knowledge management
Vendor management
Contact management
Customer database
Self service portal
Assignment management
Offline form
Live chat system
Workflow management
Email management
Supplier management
Issue management
Surveys & feedback
Software inventory
Escalation management
Alerts/escalation
Automated routing
Contract management
Inbox queue management
Known issue management
Multiple brands products
Service desk (itil itsm)
Help desk management
Issue tracking
Macros
Online forums
Service level management
Service level agreement (sla) management
Software metrics
To do list
Forms management
Asset lifecycle management
Configuration management
Website visitor tracking
Incident reporting
Response management
Release management
Service catalog management
Customer engagement
Asset tracking
Mobile access
Chat / messaging
Customer support tracking
Team chat
Online ticketing
Mobile ticketing
Approval workflow
Email distribution
Saas helpdesk software
Geo targeting
Proactive chat
Change calendar
Change planning
Real time chat
Knowledge base management
It asset management
Root cause diagnosis
For mobile
Contract lifecycle management
Gdpr compliance
Multi language
Queue management
Alerts / escalation
Recurring issues
Ticket/issue tracking
Form builder
Customer complaint tracking
Email / online
Activity log
Cmdb
Software license management
Sla monitoring
Vision Helpdesk Pricing Plans
Starter Help Desk
$12
/Per Agent/Month/Billed Annually
- Incident Management
- Knowledgebase Management
- Gamification
- Drive - File Management
POPULAR
Pro Help Desk
$20
/Per Agent/Month/Billed Annually
- All Features from Starter Plan
- Ticket Billing
- Task Management
- Blabby - Staff Collaboration
- Time Tracking
Satellite Help Desk
$24
/Per Agent / Month / Billed Annual
- Multiple Companies or Websites
- Multiple Brands or Products
- End User Support
- All Features From Pro Help Desk
Pro Service Desk
$32
/Per Agent / Month / Billed Annual
- Satellite Help Desk+
- Incident Management
- Contract Management
- CMDB / Asset Management
Ent Service Desk
$48
/Per Agent / Month / Billed Annual
- All Features From Pro Service Desk
- Problem Management
- Change Management
- Release Management
Vision Helpdesk Resources
Vision Helpdesk Screenshots
Frequently Asked Questions
Is there a free plan or free trial for Vision Helpdesk?
Vision Helpdesk does not offer a free plan. Paid plans start at USD 12 per agent per month. A free trial is available on their website.
How much does Vision Helpdesk cost?
Vision Helpdesk offers the following paid plans, all priced per agent per month and billed annually: Starter Help Desk at USD 12, Pro Help Desk at USD 20, Satellite Help Desk at USD 24, Pro Service Desk at USD 32, and Ent Service Desk at USD 48.
What does Vision Helpdesk integrate with?
Vision Helpdesk integrates with popular tools like Slack, Zapier, Salesforce, Google Workspace, Microsoft 365, QuickBooks, and Active Directory.
Who is Vision Helpdesk best for?
Vision Helpdesk is best for managed service providers (MSPs), enterprise IT teams, and multi-company organizations needing ITSM solutions. It suits businesses of various sizes, especially those handling multiple client portals and IT service management.
What are the best alternatives to Vision Helpdesk?
Top alternatives include Zendesk, which is more user-friendly for customer support but less focused on multi-tenant MSP needs; Freshdesk, offering simpler ticketing at a lower cost; ServiceNow, for large enterprises with advanced ITIL features, and ConnectWise Manage, tailored specifically for MSPs with strong PSA integration.
Is Vision Helpdesk GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does Vision Helpdesk have a mobile app?
Yes, Vision Helpdesk has a mobile app available for iOS and Android.
What do real users say about Vision Helpdesk?
Users praise Vision Helpdesk for its multi-tenant capabilities, customizable workflows, and strong asset management for MSPs. Common feedback highlights excellent value for IT service desks, though some note a learning curve with the interface and occasional performance issues in large deployments.
How does Vision Helpdesk compare to its top competitor?
Compared to Zendesk, Vision Helpdesk excels in multi-company ITSM for MSPs with built-in asset and change management, while Zendesk is stronger in general customer service with a more intuitive UI and broader marketplace apps, but it lacks native multi-tenant support.
Does Vision Helpdesk offer customer support?
Yes, Vision Helpdesk provides customer support via live chat, email, phone, and a knowledge base, with 24/7 availability for higher-tier plans.
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