SupportBee
by SupportBee
What is SupportBee?
SupportBee is a help desk built for small teams that prefer email-style simplicity. It converts incoming emails into tickets, enables team collaboration with private notes, provides a customer portal, and integrates with tools like Trello and Slack.
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SupportBee Features
Email ticketing
Collaborative ticketing
Knowledge base
Customer portal
Canned responses
Custom fields
View All 34 Features
Ticket labels
Private notes
Ticket merging
Ticket assignments
Service level agreements (slas)
Automations
Custom workflows
Reporting and analytics
Customer satisfaction surveys
Third party integrations
Mobile access
Multi brand support
Customizable branding
Api access
Document management
Email integration
Customer database
Social media integration
Live chat system
Billing & invoicing
Alerts/escalation
Incident management
Service desk (itil itsm)
Ticket management
Help desk management
Problem management
Service level management
Service level agreement (sla) management
SupportBee Pricing Plans
Startup
$15
/User/Month
- Unlimited Email Inboxes/Tickets
- Customer Management
- Snippets
- Filters
- Customer Satisfaction Ratings
- Two Factor Authentication
- API Access
- In Depth Reports
- Audit Trail
- 1 Team
- Basic Integrations
POPULAR
Enterprise
$20
/User/Month
- Everything in Startup+
- 3 Teams
- Enterprise Integrations
- Business Hours
- Customer Portal Software
- Portal Access for Customer Groups
SupportBee Resources
SupportBee Screenshots
Frequently Asked Questions
Is there a free plan or free trial for SupportBee?
SupportBee does not offer a free plan. Paid plans start at USD 15 per user per month. A free trial is available, check their website for current details.
How much does SupportBee cost?
The Startup plan costs USD 15 per user per month. The Enterprise plan costs USD 20 per user per month.
What does SupportBee integrate with?
SupportBee integrates with Slack, Zapier, Gmail, Salesforce, Facebook, Twitter, QuickBooks, and various email providers.
Who is SupportBee best for?
SupportBee is best for small support teams and startups needing a simple email-style help desk. It suits customer service roles in small to medium businesses across industries like e-commerce, SaaS, and professional services.
What are the best alternatives to SupportBee?
Top alternatives include Freshdesk, which offers more advanced automation for growing teams, Zendesk for enterprise-scale ticketing, Help Scout for conversational support, and Groove for collaborative inboxes with better reporting.
Is SupportBee GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does SupportBee have a mobile app?
Mobile app availability is unknown. No app store ratings are available.
What do real users say about SupportBee?
Users praise its intuitive email-like interface and ease of use for small teams. Common feedback highlights reliable ticket management, though some note limitations in advanced reporting and scalability for larger operations.
How does SupportBee compare to its top competitor?
Compared to Freshdesk, SupportBee excels in simplicity for small teams with its email-style workflow, while Freshdesk provides more robust automation, multichannel support, and analytics for mid-sized businesses.
Does SupportBee offer customer support?
SupportBee offers customer support via email, a knowledge base, and live chat during business hours. Phone support is available for enterprise plans.
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