Zoho CRM
VERIFIEDby Zoho Corporation Pvt. Ltd. • Founded 1996
CRM
What is Zoho CRM?
Zoho CRM is a sales automation and customer management platform for over 250,000 businesses. It manages leads, contacts, deals, email, phone, and social with AI-powered sales assistance, customisable workflows, and native integration across the Zoho suite.
Starting at
$14
//User/Month, Billed Annually
Deployment
Cloud-based
API
✓ Available
Zoho CRM Features
Lead management
Contact management
Deal management
Workflow automation
Email integration
Sales forecasting
View All 193 Features
Reports and dashboards
Territory management
Role based security
Customizable modules
Mobile crm
Social media integration
Salessignals
Blueprint
Zia ai
Web forms
Inventory management
Marketing automation
Customer support
Third party integrations
Accounting
Capture leads from twitter/facebooks
Case management
Cloud computing
Contact manager
Crm & sales dashboards
Crm & sales reports
Crm analytics
Customer management
Email marketing / sms marketing
Email templates
Expense management
Invoice
Lead generation
Marketing analytics
Marketing collateral
Mass email
Meeting management
On demand (saas)
Product database
Products & price books
Project management
Supplier and purchase order management
Sales quotes
Social crm
Solution management
Task management
Sales tracking
Opportunity management
Mobile app
Sales force automation
Business intelligence (bi)
Employee management
Channel management
Field sales management
Sales collaboration
Sales performance management
Alerts & notifications
Self service portal
File sharing
Live chat system
Document storage
Workflow management
Custom fields
Multi currency
Real time reporting
Sales orders
Barcoding / rfid
Budgeting & forecasting
Dashboard
Voice & data integration
Voip
A/b testing
Lead assignment
Lead capture
Lead distribution
Lead scoring
Pipeline management
Sales analytics
Sales reporting
Lead nurturing
Lead segmentation
Historical reporting
Subscriber management
Approval process control
Third party integration
Client portal
Channel analytics
Partner management
Customizable dashboard
Invoice management
Contact database
Multi campaign
Campaign analysis
Multi channel marketing
Data management
Supply chain management
Network monitoring
Client management
Marketing management
Search marketing
Data mapping
Profile management
Product catalog
Customization
Business process automation
Campaign segmentation
Website visitor tracking
Member portal
Customer segmentation
Gamification
Sentiment analysis
Communication management
Sales pipeline tracking
Multi channel communication
Sales dashboards & reports
Data visualization
Profitability analysis
Graphs & charts
360° customer view
Business process management
Progress tracking
Event triggered email
Customer engagement
Multi account management
Customer support tracking
Email response control
Integrations
Crm integration
Third party integrations
Email marketing
Sales pipeline management
Data integration
Data import / export
Live chat
Marketing reports
Audience targeting
Custom sales funnel flow
Facebook lead gen ad integration
Trend analysis
Online payment processing
Reporting/analytics
Create subtasks
Segmentation
Data modeling
Multi channel messaging api
Visual flow builder for customer journey orchestration
Role based access control
Reporting and analytics
Reporting and dashboards
Security & encryption
Status page
Multi level approval workflows
Custom report exports
Sales reports
Contextual targeting
Import / export management
Workflow configuration
Internal chat integration
Quotes/proposals
For mobile
User journeys
Marketing automation integration
Customer profiles
Data matching
Gdpr compliance
Account based marketing
Action item tracking
Program management
Surveys
Cataloging/categorization
Search/filter
Medical history records
Funnel analysis
Website analytics
Audience segmentation
Interactive voice response
Alerts / escalation
Analytics/roi tracking
Sales intelligence
Member types
Customizable ctas
Customer surveys
Lead database integration
Lead enrichment
Lead notifications
Kpis
Scorecards
Graphical data presentation
Move / add / change options
Product assortment
Market intelligent survey
Heat maps
Zoho CRM Pricing Plans
Standard
$14
//User/Month, Billed Annually
- Sales forecasting
- Reports and dashboards
- Document library
- Roles and profiles
- Mass email
- Call center connectors
- 100,000 records
POPULAR
Professional
$23
//User/Month, Billed Annually
- Includes everything in Standard +
- Email integration
- Social CRM
- Google AdWords integration
- Workflow automation
- Inventory management
- Macros
- Unlimited records
Enterprise
$40
//User/Month, Billed Annually
- Includes everything in Professional +
- Territory management
- Custom applications
- Custom buttons
- Workflow approval processes
- Page layouts
- Custom modules
- Multiple currencies
Zoho CRM Resources
Frequently Asked Questions
Is there a free plan or free trial for Zoho CRM?
Zoho CRM does not offer a free plan. Paid plans start at USD 14 per user per month, and a free trial is available for 15 days.
How much does Zoho CRM cost?
Zoho CRM offers three main plans: Standard at USD 14//User/Month, Billed Annually, Professional at USD 23//User/Month, Billed Annually, and Enterprise at USD 40//User/Month, Billed Annually. Prices are per user and billed annually. There is no free plan.
What does Zoho CRM integrate with?
Zoho CRM integrates seamlessly with Zoho Books for accounting, Zoho Desk for help desk support, Zoho Campaigns for marketing, and third-party tools like Twilio, RingCentral, Slack, and Zapier. These integrations enhance automation and data flow across sales, marketing, and support.
Who is Zoho CRM best for?
Zoho CRM is ideal for small to medium-sized businesses and enterprises seeking scalable sales automation. It suits sales teams, marketing professionals, and customer support roles in industries like retail, services, and tech. Companies needing customization and multi-channel engagement benefit most.
What are the best alternatives to Zoho CRM?
Salesforce offers more enterprise-level customization but at higher costs. HubSpot provides a free tier with strong inbound marketing tools, ideal for startups. Pipedrive focuses on simple pipeline management for sales teams, while Freshsales emphasizes AI-driven insights at competitive pricing.
Is Zoho CRM GDPR / SOC 2 compliant?
Zoho CRM maintains data security and compliance standards, including GDPR for EU data protection. SOC 2 compliance is supported through Zoho's overall infrastructure certifications.
Does Zoho CRM have a mobile app?
Zoho CRM has a full-featured mobile app for iOS and Android, allowing access to customer data and deal management on the go. App store ratings average 4.5/5 based on thousands of reviews.
What do real users say about Zoho CRM?
Users praise Zoho CRM for its affordability, robust automation, and seamless Zoho ecosystem integration, rating it 4.5/5 on G2 with over 5,000 reviews and 4.3/5 on Capterra. Common complaints include a learning curve for advanced customizations and occasional mobile app glitches. Reddit threads highlight its value for SMBs but note limited reporting flexibility compared to pricier rivals.
How does Zoho CRM compare to Salesforce?
Zoho CRM is more affordable and user-friendly for SMBs, with strong automation and Zoho suite integrations, while Salesforce excels in enterprise scalability and advanced AI features at higher costs. Zoho targets growing businesses needing quick setup, whereas Salesforce suits large teams with complex needs. Both offer mobile apps, but Zoho provides better value for smaller audiences.
Does Zoho CRM offer customer support?
Zoho CRM provides multiple support channels including email, phone for higher plans, live chat, and a comprehensive knowledge base. Community forums and dedicated account managers are available for enterprise users. Support response times are generally quick during business hours.