What is Freshsales?
Freshsales is an AI-powered sales CRM for growing teams. It provides AI lead scoring, built-in phone and email, automated deal sequences, pipeline reporting, and native Freshworks integration for sales teams wanting intelligent automation without complexity.
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Freshsales Features
Contact management
Lead scoring
Sales pipeline management
Email tracking
Customizable reports
Workflow automation
View All 92 Features
Sales sequences
Territory management
Deal management
Built in phone
Event tracking
Custom fields
Sales goals
Team inbox
Mobile app
Integrations
Web forms
Lead capture
Activity timeline
Role based access
Accounting
Contact manager
Crm & sales dashboards
Crm & sales reports
Crm analytics
Customer support
Developer api
Document management
Email integration
Email marketing / sms marketing
Email templates
Inventory management
Invoice
Lead generation
Marketing automation
Mass email
On demand (saas)
Private cloud
Project management
Supplier and purchase order management
Sales quotes
Task management
Time tracking
Appointment management
Sales forecasting
Sales tracking
Opportunity management
Lead management
Sales force automation
Call recording
Customer database
Multi currency
Dashboard
Ivr / voice recognition
Pipeline management
Campaign management
Scheduling
Quote management
Real time analytics
Import & export data
Workflows management
Inquiry management
Interaction tracking
Product catalog
Customization
Campaign segmentation
Customer segmentation
Access monitoring
Sales pipeline tracking
Sales dashboards & reports
For sales
Email marketing
Live chat
Audience targeting
Segmentation
Sales reports
Document templates
Kanban board
Funnel analysis
Website analytics
Goals / quota management
Scorecards
Visual editor
Split testing
Statistical relevance analysis
Test scheduling
Behavioral mapping
Dynamic maps
Element analytics
Heatmaps
Contact enrichment
Data enrichment
Freshsales Pricing Plans
Free
Free
- Kanban View for Contacts, Accounts, and Deals
- Contact Lifecycle Stages
- Built-in Chat, Email, & Phone
- Email Templates
- Custom Fields
- Sales Dashboard
- Mobile App
- Activity Timeline
- Unique fields
- 24x5 Support
POPULAR
Growth
$9
/User/Month
- Everything in Free, plus
- Web Forms
- SMS & WhatsApp
- Basic Workflows
- Contextual Collaboration with Slack
- Product Catalog
- Curated Reports
- Freshworks Marketplace
- 1 CPQ license
- Basic Call Queues
- Team Inbox
- Custom Domains
- Rotten deals
Pro
$39
/User/Month
- Everything in Growth, plus
- Contact Scoring by Freddy AI
- Custom Sales Activities
- Auto-assignment Rules
- Sales Sequences
- Account Hierarchy
- Multiple Sales Pipelines
- Sales Emails by Freddy AI
- Deal Insights by Freddy AI
- Advanced Workflows
- Custom Reports
Enterprise
$59
/User/Month
- Everything in Pro, plus
- Field-level Permissions
- Custom Modules
- Forecasting Insights by Freddy AI
- Workflows for Custom Modules
- Sandbox
- Audit Logs
- Deal Teams
- Dedicated Account Manager
Freshsales Resources
Freshsales Screenshots
Frequently Asked Questions
Is there a free plan or free trial for Freshsales?
Yes, Freshsales offers a free plan for users to get started. They also provide a free trial for their paid plans, allowing you to test premium features before committing.
How much does Freshsales cost?
Freshsales offers flexible pricing plans: Free plan at no cost, Growth at USD 9 per user per month, Pro at USD 39 per user per month, and Enterprise at USD 59 per user per month. Prices are typically billed annually for the best rates.
What does Freshsales integrate with?
Freshsales integrates seamlessly with popular tools like Slack, Zapier, Google Workspace, Microsoft 365, Mailchimp, Shopify, Salesforce, and QuickBooks, helping teams connect their sales workflows effortlessly.
Who is Freshsales best for?
Freshsales is ideal for growing sales teams and small to medium-sized businesses looking for an AI-powered CRM. It's particularly suited for sales managers, reps, and companies in industries like e-commerce, SaaS, and professional services that need intuitive tools for lead management and deal tracking.
What are the best alternatives to Freshsales?
Top alternatives include HubSpot CRM, which excels in inbound marketing integration, Pipedrive for simple pipeline visualization, Salesforce for enterprise-scale customization, Zoho CRM for budget-friendly all-in-one features, and Close for high-velocity sales teams focused on calling and emailing.
Is Freshsales GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact Freshsales directly or check their security documentation.
Does Freshsales have a mobile app?
Yes, Freshsales has a mobile app available for both iOS and Android, letting you manage leads, track deals, and stay productive on the go.
What do real users say about Freshsales?
Users praise Freshsales for its intuitive interface, powerful AI features like Freddy AI for insights, and ease of setting up sales pipelines. Common feedback highlights strong value for growing teams, though some note limitations in advanced reporting for very large enterprises and occasional learning curves for customizations.
How does Freshsales compare to its top competitor?
Compared to HubSpot, Freshsales stands out as a more affordable, sales-focused CRM with built-in AI tools for lead scoring and deal predictions, while HubSpot offers broader marketing automation but at a higher cost and steeper learning curve for sales-only teams.
Does Freshsales offer customer support?
Yes, Freshsales provides robust customer support including 24/7 email and chat for paid plans, phone support for higher tiers, a comprehensive knowledge base, and community forums to help users resolve issues quickly.
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