TeamSupport
by TeamSupport • Founded 2008
What is TeamSupport?
TeamSupport is a B2B customer support platform that connects tickets to company and contact records. It tracks customer health scores, manages product-linked issues, enables team collaboration, and provides account-level analytics for software and technology companies.
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TeamSupport Features
Ticket management
Customer management
Knowledge base
Self service portal
Reporting and analytics
Sla management
View All 162 Features
Collaboration tools
Customizable workflows
Email integration
Live chat
Mobile access
Automation rules
Customer feedback
Product database
Time tracking
Multi channel support
Custom fields
Role based access control
Api access
Asset management
Case management
Contact manager
Customer support
Developer api
Email templates
Inventory management
Knowledge management
On demand (saas)
Private cloud
Project management
Solution management
Task management
Mobile app
Contact management
Customer database
Customizable branding
Live chat system
Workflow management
Collaboration
Email management
Inventory tracking
Multi location
Real time reporting
Issue management
Ad hoc reports
Dashboard
Software inventory
Analytics
Call logging
Escalation management
Version control
Alerts/escalation
Automated routing
Community forums
Contract management
Inbox queue management
Known issue management
Multiple brands products
Help desk management
Issue tracking
Online forums
Service level management
Service level agreement (sla) management
Third party integration
To do list
Calendar management
Client portal
Routing
Customizable dashboard
Event based notifications
Contact database
Customizable templates
Real time analytics
Rules based workflow
Client management
Interaction tracking
Customization
Member portal
Enterprise asset management
Client / property matching
Multi channel communication
Data analysis
Trend / problem indicators
Omnichannel communication
Event triggered email
Complaint monitoring
Multi account management
Asset tracking
Group management
Chat / messaging
Auto responders
Usage reporting
Customer service analytics
Customer support tracking
Notes management
Online ticketing
Integrations
Crm integration
Access control
Third party integrations
Client database
Self service portal
Search
Data import / export
Reports
Client tracking
Saas helpdesk software
Appointment reminders
Account alerts
Health score
Usage tracking / analytics
Prioritization
Action management
Multi channel collection
Text analysis
Reporting/analytics
Canned responses
Create subtasks
Real time chat
Access controls/permissions
Role based access control
Reporting and dashboards
Text editor
Knowledge base management
It asset management
Visual notifications
Report export
Workflow configuration
Internal chat integration
Account management
Pre built templates
Customer profiles
Real time editing
Case notes
Communication tracking
Search/filter
Knowledge library
Real time chat
User interaction tracking
Queue management
Alerts / escalation
Contact import/export
Wysiwyg email editor
Text messaging
Recurring issues
Team assignments
Customer surveys
Ticket/issue tracking
Calendar sync
Ticketing
Group posting
Wysiwyg rich text editing
Public dashboards
Visual analytics
Widgets
Customer complaint tracking
Activity log
Tagging
Hardware inventory
Complaint classification
Two way communication
Sla monitoring
TeamSupport Pricing Plans
Enterprise
$65
/Agent/Month/Billed Annually
- Complete Customer & Contact Management
- Ticket Management
- Task Management
- SLA Management
- Product & Inventory Management
POPULAR
Support Desk
$50
/Agent/Month/Billed Annually
- Customer & Contact Management
- Ticket Automation & Workflows
- Ticket Management
- Customer Self-Service
- Collaboration
TeamSupport Resources
TeamSupport Screenshots
Frequently Asked Questions
Is there a free plan or free trial for TeamSupport?
TeamSupport does not offer a free plan. Paid plans start at USD 50 per agent per month, billed annually. A free trial is available, check their website for current details.
How much does TeamSupport cost?
TeamSupport offers two main plans: Support Desk at USD 50 per agent per month billed annually, and Enterprise at USD 65 per agent per month billed annually.
What does TeamSupport integrate with?
TeamSupport integrates with popular tools like Slack, Salesforce, Zapier, Microsoft Teams, QuickBooks, Google Workspace, Amazon Connect, and Outlook.
Who is TeamSupport best for?
TeamSupport is best for mid-sized to enterprise B2B companies, especially in industries like SaaS, manufacturing, and professional services. It suits customer support teams, account managers, and businesses needing to link tickets directly to customer accounts.
What are the best alternatives to TeamSupport?
Top alternatives include Zendesk, which offers more customizable ticketing for general use; Freshdesk, known for its affordability and ease for SMBs; Help Scout, focusing on conversational support, and Groove, emphasizing simplicity for small teams.
Is TeamSupport GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does TeamSupport have a mobile app?
Yes, TeamSupport has a mobile app available for iOS and Android.
What do real users say about TeamSupport?
Users praise TeamSupport for its strong account-based ticketing and B2B focus, noting excellent collaboration tools and customer portal features. Common feedback highlights reliable support and ease of use, though some mention it can be pricey for smaller teams.
How does TeamSupport compare to its top competitor?
Compared to Zendesk, TeamSupport excels in B2B scenarios with direct ticket-to-account linking and account management, while Zendesk provides broader multichannel support and more extensive app marketplace but less emphasis on account-centric workflows.
Does TeamSupport offer customer support?
Yes, TeamSupport provides customer support via phone, email, chat, and a knowledge base, with priority options for higher-tier plans.
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