ProProfs Help Desk

VERIFIED

by ProProfs

Help Desk

What is ProProfs Help Desk?

ProProfs Help Desk is a shared inbox ticketing platform for customer support teams. It manages emails and tickets across departments, uses AI to suggest responses, creates a customer-facing knowledge base, and provides satisfaction ratings and performance analytics.

Starting at

$30

/Per Month

Visit ProProfs Help Desk Website →

Deployment Cloud-based

API ✓ Available

ProProfs Help Desk Features

Ticket management

Email integration

Knowledge base

Live chat

Automation

Reporting & analytics

View All 43 Features

Sla management

Customizable workflows

Multi channel support

Customer feedback

Collaboration tools

Mobile accessibility

Canned responses

Custom fields

Role based access

Third party integrations

Asset management

Self service portal

Escalation management

Task management

Customer management

Knowledge management

Call routing

Workflow management

Collaboration

Issue management

Surveys & feedback

Known issue management

Issue tracking

Third party integration

Team management

Communication management

Customer support tracking

Email marketing

Prioritization

Reporting/analytics

Trouble ticketing

Real time chat

Issue auditing

Ticket/issue tracking

Issue scheduling

Shared inboxes

Multiple route support

ProProfs Help Desk Pricing Plans

PREMIUM

$30 /Per Month

3 Users
Unlimited Inboxes
Unlimited Tickets
Unlimited Departments & Teams
Unlimited Ticket History
Auto-Response
Canned Responses
Ticket Ratings
Enterprise Reports
Routing
Child Tickets
Roles & Permissions
Audit & Admin Controls
SLA & Custom License

Select Plan

View full pricing on ProProfs Help Desk website →