Zoho Assist
VERIFIEDby Zoho Corporation Pvt. Ltd. • Founded 1996
Remote Desktop
What is Zoho Assist?
Zoho Assist is cloud-based remote support and access software used by IT teams worldwide. It enables unattended access, file transfers, and live chat across Windows, Mac, Linux, iOS, and Android with no complex infrastructure needed.
Zoho Assist Features
Unattended access
File transfer
Multi monitor navigation
Instant chat
Reboot and reconnect
Session recording
View All 30 Features
Custom branding
Remote printing
Clipboard sharing
Voice and video chat
Scheduled sessions
Session notes
Two factor authentication
Remote power options
Session confirmation
User management
Session analytics
Custom reports
Mobile access
Integration with help desk software
Surveys & feedback
Remote server monitoring
Remote desktop control
Remote access
Screen sharing
File sharing
Remote control
Diagnostic tools
Real time chat
Session transfer
Zoho Assist Pricing Plans
Free
Free
- 1 Remote Support Technician
- Instant Chat
- 5 Unattended Computers
- Desktop App
- UAC Compatible
- Clipboard Sharing
- Mac Support
- User Management
- Zoho Desk Integration
- Zoho SalesIQ Integration
- Organization Roles
- 1 Concurrent Session
POPULAR
Standard (Remote Support)
$10
/Per Month
- All in Free Edition +
- File Transfer
- Multi Monitor Navigation
- Send Ctrl+Alt+Del
- Reboot and Reconnect
- Session Transfer
- Import Google Contacts
- Custom Report
- Screen Capture
- Zendesk Integration
- 2 Concurrent Sessions
Professional (Remote Support)
$15
/Per Month
- All in Standard Edition +
- Mobile Apps (iOS, Android)
- Schedule Sessions
- Screen Sharing
- Session Notes
- Custom Email Templates
- Rebranding
- Advanced Reports
- 4 Concurrent Sessions
Enterprise (Remote Support)
$24
/Per Month
- All in Professional Plan +
- Departments
- Session Recording
- Remote Printing
- Annotation
- Customer Widget
- Custom Domain Mapping
- 6 Concurrent Sessions
Zoho Assist Resources
Frequently Asked Questions
Is there a free plan or free trial for Zoho Assist?
Yes, Zoho Assist offers a free plan. It also provides a free trial for premium plans, typically lasting 15 days.
How much does Zoho Assist cost?
Zoho Assist pricing includes Free: Free, Standard (Remote Support): USD 10/Per Month, Professional (Remote Support): USD 15/Per Month, Enterprise (Remote Support): USD 24/Per Month. These are monthly rates per technician. Annual billing offers discounts on paid plans.
What does Zoho Assist integrate with?
Zoho Assist integrates with Zoho Desk, Zoho CRM, Slack, Microsoft Teams, Zapier, Salesforce, Freshdesk, and Zendesk. These connections enhance workflow automation and support ticketing.
Who is Zoho Assist best for?
Zoho Assist is best for small to medium-sized businesses, IT support teams, and MSPs in industries like IT services, education, and healthcare. It suits technicians needing quick remote access for customer support and internal IT management.
What are the best alternatives to Zoho Assist?
Top alternatives include TeamViewer for robust cross-platform support, AnyDesk for faster connections, Splashtop for affordable unattended access, ConnectWise Control for MSP-focused features, and LogMeIn for enterprise security. Each offers unique strengths in speed, scalability, or pricing.
Is Zoho Assist GDPR / SOC 2 compliant?
Zoho Assist is GDPR compliant and holds SOC 2 Type II certification. Official documentation confirms adherence to these standards for data security and privacy.
Does Zoho Assist have a mobile app?
Yes, Zoho Assist has a mobile app for Android only. It allows technicians to provide remote support on the go, with ratings around 4.2/5 on Google Play.
What do real users say about Zoho Assist?
Users rate Zoho Assist 4.6/5 on G2 with over 600 reviews, praising its ease of use, affordability, and quick setup. On Capterra, it scores 4.7/5 from 500+ reviews, with common praise for reliable connections and complaints about occasional mobile limitations. Reddit users highlight strong value for small teams but note feature gaps versus pricier rivals.
How does Zoho Assist compare to TeamViewer?
Zoho Assist is more affordable with a free plan and starts at USD 10/month, while TeamViewer begins higher at around USD 50/month. Zoho excels in simple IT support for SMBs with features like session recording, but TeamViewer offers superior multi-platform control and advanced security for enterprises.
Does Zoho Assist offer customer support?
Yes, Zoho Assist provides 24/7 email and chat support for all plans. Phone support is available for Enterprise users, along with a comprehensive knowledge base and community forums.