Grasshopper

Grasshopper at a Glance

Grasshopper Pros and Cons in 2026

Where Grasshopper Stands Out

• Flat-rate unlimited-users pricing: no per-seat fees on Solo Plus and Small Business tiers, uncommon among VoIP providers that charge per user.
• Solopreneur-first design: simpler setup than enterprise UCaaS suites like RingCentral or GoTo Connect, with no admin console training required.
• Adds business line to existing smartphone: no need for a second device because Grasshopper layers a dedicated business number on top of the user's personal mobile.
• GoTo infrastructure backing: 24/7 support and the broader GoTo telecom infrastructure rather than a small standalone vendor.
• Voice Studio professional greetings: bundled add-on for professionally recorded auto-attendant greetings, a unique offering for SMB virtual phone systems.
• 20-plus year track record: founded 2003, sold to Citrix 2015, transitioned to LogMeIn 2017, now under GoTo since 2022 , long brand continuity for SMB buyers.

Where Grasshopper Falls Short

• US and Canada only: pricing page is geo-locked and the product is not available outside North America, making Grasshopper unsuitable for international SMBs.
• No native CRM integrations: Grasshopper is a standalone virtual phone system without Salesforce, HubSpot, or Pipedrive connectors that competitors like Aircall or OpenPhone offer.
• True Solo plan is single-user and single-extension only: small teams need to upgrade to Solo Plus or Small Business for additional extensions.
• App reliability complaints recur in user reviews: calls freeze, drop without notification, and push notifications silently fail according to G2 and Trustpilot reviews.
• Cancellation flow requires submitting an online reason, getting a case number, and calling in , not cancellable via website or app, which feels dated for a 2026 SaaS product.
• No granular per-user permissions: sharing an extension often means sharing full admin login credentials.

Who Should Use Grasshopper?

Grasshopper is the right fit for US and Canadian solopreneurs, freelancers, and small businesses that want a dedicated business phone number without paying per-seat or running a complex UCaaS admin console. Real estate agents, consultants, contractors, food service operators, and small retail businesses benefit from the flat-rate pricing and the layer-on-existing-smartphone setup. Solopreneurs running a one-person practice should default to True Solo at $14 per month. Small teams of 2 to 10 employees should evaluate Solo Plus or Small Business. Buyers needing CRM integrations, international DIDs, or video conferencing should evaluate OpenPhone, Aircall, or full UCaaS suites like RingCentral or Dialpad. International SMBs are blocked by Grasshopper's geo-restriction and should evaluate OpenPhone or country-specific VoIP providers.

Grasshopper Product Suite in 2026

How Much Does Grasshopper Cost in 2026?

Grasshopper publishes three flat-rate plans with no per-seat fees on Solo Plus and Small Business. Pricing is identical for monthly or annual billing, though annual billing typically delivers a small discount. The True Solo plan is single-user and single-extension; Solo Plus and Small Business are unlimited users.

Indicative 2026 Grasshopper Pricing

• True Solo: $14 per month for 1 phone number, 1 extension, and 1 user (single-person plan)
• Solo Plus: $25 per month for 1 phone number, 3 extensions, and unlimited users
• Small Business: $55 per month for 4 phone numbers, unlimited extensions, and unlimited users
• Add-ons: Voice Studio professional greetings, virtual receptionist, international calling, and digital listings management priced separately

Hidden Costs and Contract Gotchas to Watch For

• Geo-locked pricing page: visitors outside the US and Canada see a "not available in your region" message and cannot purchase; existing customers must manage accounts via portal.us.grasshopper.com under the GoTo umbrella.
• No CRM integrations: Grasshopper does not connect to Salesforce, HubSpot, Pipedrive, or other CRMs natively. Manual call logging is required if CRM integration matters.
• Add-on pricing: virtual receptionist, Voice Studio, international calling, and digital listings are priced separately and stack on top of the base plan.
• Cancellation friction: cancelling requires submitting an online reason, receiving a case number, and calling in , the website and app do not support direct cancellation.
• No granular permissions: sharing an extension often requires sharing the admin login, which weakens audit trails and security posture for larger teams.

Grasshopper Implementation Path

Grasshopper implementations are designed for self-service SMB rollout and typically complete in one to three days. Sign-up takes minutes, choosing or porting a phone number takes one to two days, and configuring greetings, routing, and the auto-attendant happens in a single afternoon. Mobile and desktop apps install in five minutes per user. The product is intentionally simple and assumes no IT support or admin console training. Larger small businesses adding Voice Studio professional greetings or the virtual receptionist add-on may extend the rollout by a week to coordinate recording or staffing setup. The contrast with full UCaaS suites like RingCentral or Dialpad is stark: Grasshopper is purpose-built for solopreneurs and SMB teams that want to be operational on day one rather than running a structured deployment.

Grasshopper vs the Alternatives

What Real Buyers Report About Grasshopper

Existing Grasshopper customers speak well of the product high on simplicity, the layer-on-existing-smartphone experience, and the flat-rate unlimited-users pricing on Solo Plus and Small Business. Solopreneurs and freelancers highlight the ability to keep work and personal calls separate without buying a second phone. Common complaints are app reliability (frozen calls, dropped notifications), caller ID failing to display saved contact names, mobile app forgetting credentials, the cancellation friction (online reason, case number, phone call required), refund disputes after number-port-out, and the lack of native CRM integrations. The product feels dated to reviewers comparing against newer SMB-first VoIP entrants like OpenPhone. The 20-plus year track record under three different parents (Grasshopper standalone, then Citrix, then LogMeIn, now GoTo) is a stability signal for risk-averse SMB buyers but the product roadmap moves slower than VC-backed competitors.

Bottom Line: Is Grasshopper Right for You?

Grasshopper fits US and Canadian solopreneurs, freelancers, and small teams that want a dedicated business number layered on their existing smartphone with flat-rate unlimited-users pricing and no admin overhead. The 20-plus year track record under GoTo, 150,000-plus small business install base, and simple self-service rollout make it a defensible SMB choice. International SMBs are blocked by the geo-restriction. Buyers needing CRM integrations, video conferencing, or AI features should evaluate OpenPhone for HubSpot and Salesforce native, Aircall for 250-plus integrations, or Dialpad for AI-first SMB pricing. SMB teams comparing virtual phone options should put Grasshopper on the shortlist alongside Google Voice and OpenPhone, then make the call based on whether flat-rate simplicity matters more than CRM integration depth or international coverage.