Front App

VERIFIED

by Front

Help Desk

What is Front App?

Front is a collaborative inbox platform for customer-facing teams managing email, SMS, WhatsApp, and social. It assigns conversations to owners, supports internal commenting, enables automation, and provides analytics for support and account management teams.

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Front App Features

Shared inboxes

Team collaboration

Automated workflows

Canned responses

Analytics and reporting

Third party integrations

View All 63 Features

Customizable templates

Sla management

Mobile app

Multi channel support

Customer profiles

Internal notes

Collision detection

Tagging system

Custom fields

Email tracking

Task management

Api access

Role based permissions

Real time notifications

Email integration

Project management

Contact management

File sharing

Collaboration

Queue manager

Version control

Automated routing

Service level agreement (sla) management

Calendar management

Routing

Email monitoring

Network monitoring

Team management

Interaction tracking

Push notifications

Response management

Communication management

Multi channel communication

Customer engagement

Brainstorming

Chat / messaging

Notes management

Team chat

Spam blocker

Whitelisting / blacklisting

Live chat

Customer lifecycle management

Usage tracking / analytics

Reporting/analytics

Account management

Real time editing

Email archiving

Real time chat

Discussion threads

Queue management

Alerts / escalation

Ticket/issue tracking

Signature management

Scheduled messaging

Message personalization

2 way messaging

Front App Resources

Frequently Asked Questions

Is there a free plan or free trial for Front App?

Front App may offer a free plan or trial for new users. You can sign up to explore available options.

How much does Front App cost?

Front App offers flexible pricing plans tailored to different business needs. Visit their official website for the most current pricing information.

What does Front App integrate with?

Front App integrates seamlessly with popular tools like Slack, Salesforce, Zapier, HubSpot, Gmail, Microsoft Outlook, Shopify, and Twilio, making it easy to connect your communication channels.

Who is Front App best for?

Front App is ideal for customer support teams, sales departments, and collaborative groups in small to medium-sized businesses, especially in e-commerce, SaaS, and service-based industries where shared inboxes streamline teamwork.

What are the best alternatives to Front App?

Great alternatives include Help Scout for its simple shared inbox focus, Zendesk for robust ticketing features, Intercom for live chat emphasis, Gorgias for e-commerce support, and Freshdesk for scalable help desk needs.

Is Front App GDPR / SOC 2 compliant?

For specific compliance certifications, it's recommended to contact Front App directly or check their security documentation.

Does Front App have a mobile app?

Yes, Front App has a mobile app available for both iOS and Android devices.

What do real users say about Front App?

Users praise Front App for its intuitive shared inbox that boosts team collaboration and efficiency in handling customer conversations. Common feedback highlights smooth multi-channel support, though some mention it can get pricey for larger teams or note a learning curve for advanced customizations.

How does Front App compare to its top competitor?

Compared to Zendesk, Front App excels in collaborative inboxes for team messaging and email, offering a more streamlined experience for shared conversations, while Zendesk provides broader ticketing and automation for complex support operations.

Does Front App offer customer support?

Front App provides customer support through email, live chat, a comprehensive knowledge base, and community forums, with options for priority support on higher plans.