Help Scout

by Help Scout

Help Desk

What is Help Scout?

Help Scout is a customer support platform used by over 12,000 businesses focused on human-first communication. It provides a shared inbox, knowledge base, live chat, and customer management tools designed to make every support interaction feel personal.

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Help Scout Features

Shared inbox

Customer management

Knowledge base

Live chat

Reporting

Workflows

View All 31 Features

Collision detection

Saved replies

Custom fields

Docs site

Customer profiles

Automated workflows

Tagging

Mobile apps

Api access

Integrations

Custom reports

Satisfaction ratings

Beacon

Multi channel support

Document management

Email integration

Customer database

Self service portal

Inbox queue management

Incident management

Known issue management

Ticket management

Help desk management

Service level management

Service level agreement (sla) management

Help Scout Pricing Plans

Free

Unlimited Users
Unlimited messages & storage
1 limited Docs knowledge base
Reports (7 days of history)
Beaconc
Saved Replies
Outstanding 24x6 support

POPULAR

Standard

$20 /User/Month

All Free features
5 Mailboxes
1 Docs knowledge base
Reports (full history)
Workflows
Satisfaction Ratings
Office Hours

Plus

$32 /User/Month

All Standard features
Unlimited Mailboxes
3 Docs knowledge bases
Teams
Custom Fields
Free inactive Users

Help Scout Resources

Frequently Asked Questions

Is there a free plan or free trial for Help Scout?

Yes, Help Scout offers a free plan that lets you get started without any cost, along with free trials for their paid plans to test premium features.

How much does Help Scout cost?

Help Scout offers a Free plan, Standard plan at USD 20 per user per month, and Plus plan at USD 32 per user per month. Pricing is billed annually or monthly depending on your preference.

What does Help Scout integrate with?

Help Scout integrates seamlessly with tools like Slack, Zapier, Salesforce, Google Workspace, Microsoft 365, Shopify, Mailchimp, and Stripe, making it easy to connect your customer support workflow.

Who is Help Scout best for?

Help Scout is ideal for small to medium-sized businesses, customer support teams, and companies in e-commerce, SaaS, and service industries that want a human-centered help desk without overwhelming complexity.

What are the best alternatives to Help Scout?

Top alternatives include Zendesk for enterprise-scale ticketing, Freshdesk for budget-friendly options with strong automation, Intercom for conversational support in SaaS, and Front for collaborative inboxes focused on teams.

Is Help Scout GDPR / SOC 2 compliant?

For specific compliance certifications, it's recommended to contact Help Scout directly or check their security documentation.

Does Help Scout have a mobile app?

Yes, Help Scout has a mobile app available for iOS and Android, allowing you to manage tickets and customer conversations on the go.

What do real users say about Help Scout?

Users love Help Scout for its intuitive interface, fast setup, and focus on personalized customer interactions, often praising the shared inbox and knowledge base. Some mention it shines for smaller teams but may need add-ons for advanced reporting.

How does Help Scout compare to its top competitor?

Compared to Zendesk, Help Scout offers a simpler, more human-focused interface with better out-of-the-box collaboration for small teams, while Zendesk provides more robust enterprise features and customization at a higher complexity level.

Does Help Scout offer customer support?

Yes, Help Scout provides customer support through email, live chat, a comprehensive knowledge base, and community forums, ensuring help is always available when you need it.