Hiver

VERIFIED

by Hiver • Founded 2006

Help Desk

What is Hiver?

Hiver is a help desk built inside Gmail for Google Workspace teams. It adds shared inboxes, ticket assignments, internal notes, SLA management, automation, and analytics directly into Gmail so support teams work without switching to a separate tool.

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Hiver Features

Email management

Shared inboxes

Collision detection

Email tags

Email notes

Automations

View All 49 Features

Analytics and reporting

Sla management

Customer satisfaction surveys

Task management

Email templates

Custom fields

Round robin assignment

Business hours

Mobile app

Integrations

Access control

Activity timeline

Custom workflows

Multi channel support

Email integration

Contact management

Work order management

Customer database

Social media integration

Assignment management

Workflow management

Dashboard

Activity tracking

Automated routing

Ticket management

Third party integration

Email monitoring

Contact database

Customer segmentation

Communication management

Multi channel communication

Mobile access

Customer support tracking

Notes management

Customer lifecycle management

Trend analysis

Reporting/analytics

Pre built templates

Customer profiles

Batch communications

Customer journey mapping

Ticket/issue tracking

Sla monitoring

Hiver Pricing Plans

Lite

$19 /User/Month

2 Shared Inboxes
Live Chat
WhatsApp channel
Knowledge Base
Voice Call support
Tags, Notes and Conversation ID's
Email templates
Recent conversations
Private inbox views
Shared inbox views
1 SLA policy and violation reminder
Chat contact us form
ntegrations (Asana, Jira, Slack, QuickBooks)
Live Chat auto-assignment
Collision detection
Shared drafts
Approvals
Collaborators
Round-robin auto-assignment

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POPULAR

Pro

$34 /User/Month

Everything in Lite and
5 Shared Inboxes with Email
Voice Call Engagement
Automation
Analytics
Service Level Agreement (SLA)
Out-of-the-box Integrations

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Elite

$48 /User/Month

Everything in Pro and
Unlimited Shared Inboxes with Email
Harvey - AI Bot
Advanced Automation
Advanced Analytics
SLA Violation Reminders
HIPAA Compliance
Out-of-the-box Okta Integration
Priority Support

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View full pricing on Hiver website →

Hiver Resources

Frequently Asked Questions

Is there a free plan or free trial for Hiver?

Hiver does not offer a free plan, but a free trial is available for new users to test the platform.

How much does Hiver cost?

Hiver offers three main plans: Lite at USD 19 per user per month, Pro at USD 34 per user per month, and Elite at USD 48 per user per month. Pricing is typically billed annually with discounts available.

What does Hiver integrate with?

Hiver integrates seamlessly with Gmail and Google Workspace, and also supports connections with Slack, Zapier, Salesforce, Microsoft Teams, HubSpot, and Google Chat for enhanced workflow automation.

Who is Hiver best for?

Hiver is ideal for small to medium-sized businesses and customer support teams that rely heavily on Gmail, especially in industries like e-commerce, SaaS, and professional services where quick email-based support is key.

What are the best alternatives to Hiver?

Top alternatives include Front, which offers more advanced shared inbox features, Zendesk for comprehensive ticketing across channels, Help Scout for conversational support, and Intercom for live chat integration.

Is Hiver GDPR / SOC 2 compliant?

For specific compliance certifications, it's recommended to contact Hiver directly or check their security documentation.

Does Hiver have a mobile app?

Hiver may offer mobile access through a responsive web app or dedicated mobile applications. Check their website for the latest mobile options.

What do real users say about Hiver?

Users praise Hiver for its simple setup inside Gmail, effortless shared inboxes, and time-saving automation, though some note it lacks advanced reporting compared to full-fledged help desk tools.

How does Hiver compare to its top competitor?

Compared to Zendesk, Hiver stands out for its lightweight, Gmail-native approach that's easier for small teams to adopt without training, while Zendesk provides more robust multi-channel features for larger enterprises.

Does Hiver offer customer support?

Hiver provides customer support via email, live chat during business hours, a comprehensive knowledge base, and community forums to help users get started and resolve issues quickly.