Zendesk Suite
by Zendesk • Founded 2007
What is Zendesk Suite?
Zendesk Suite is the complete customer service platform combining ticketing, messaging, live chat, AI, voice, a self-service centre, and analytics. It serves enterprise and growth-stage companies managing complex, high-volume customer service operations globally.
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Zendesk Suite Features
Ticketing system
Automations
Macros
Custom fields
Views
Triggers
View All 44 Features
Service level agreements (slas)
Multi channel support
Knowledge base
Community forums
Customer portal
Reporting and analytics
Live chat
Email integration
Social media integration
Mobile app
Api access
Customizable branding
Collaboration tools
Ai and bots
Self service portal
Payment processing
Feedback management
Dashboard
Automated routing
Incident management
Multiple brands products
Ticket management
Issue tracking
Online forums
Service level agreement (sla) management
Third party integration
Uptime reporting
Contact database
Communication management
Usage reporting
Reporting/analytics
Campaign tracking
Knowledge base management
Account management
Contract lifecycle management
Cataloging/categorization
Alerts / escalation
Service reporting
Zendesk Suite Pricing Plans
Suite Team
$69
/Agent/Month
- Ticketing system
- Email, chat, voice, social messaging and more
- Help centre
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps and integrations
- Pre-defined responses (macros)
- Custom business rules (triggers and automations)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
POPULAR
Suite Growth
$115
/Agent/Month
- Includes everything in Suite Growth
- Multiple ticket forms
- Light Agents
- Service level agreements (SLA)
- Customer satisfaction ratings (CSAT)
- Multilingual support and content
- Self-service customer portal
- Business hours
Suite Professional
$149
/Agent/Month
- Includes everything in Suite Growth
- Customised and live analytics
- Side conversations
- Skills-based routing
- Integrated community forums
- Data location options
- HIPAA enabled
- Access to Sunshine Conversations
- Eligible for Advanced AI add-on
Zendesk Suite Resources
Zendesk Suite Screenshots
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