Thirdlane Business Phone System
by Third Lane Technologies, LLC • Founded 2003
What is Thirdlane Business Phone System?
Thirdlane is a customisable multi-tenant business phone system and UC platform for MSPs and service providers. It delivers VoIP calling, PBX features, conferencing, and team messaging with full white-label branding and management capabilities for resellers.
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Thirdlane Business Phone System Features
Auto attendant
Call queues
Call recording
Conference bridge
Crm integration
Customizable ivr
View All 279 Features
Direct inward dialing (did)
Extension dialing
Find me/follow me
Hd voice
Mobile app
Multi level ivr
Ring groups
Softphone support
Time based routing
Unified messaging
Voicemail to email
Web based management
Whisper and barge
Call analytics
Customer support
Multiuser login & role based access control
Sms
Ivr and dial groups
Call routing
Internal call transfer
Multiple extension
Multiple accessline
Complete messaging platform
Call logs
Multiple simultaneous calls
Call management
Channel management
Application integration
Social media integration
Collaboration tools
Video chat
Real time monitoring
File sharing
Workflow management
Collaboration
Email management
Caller id
Conferencing
Call center management
Call monitoring
Inbound reporting
Ivr / voice recognition
Outbound reporting
Voip
Activity tracking
Analytics
Computer telephony
Call logging
Call scripting
Inbound call center
Outbound call center
Progressive dialer
Queue manager
Virtual call center
Call sharing
Distributed call recording
File transfer
On demand recording
Video call recording
Contact database
Call queuing
Outgoing call tracking
Reporting
Email notifications
Communication management
Call reporting
Multi user collaboration
For call centers
For sales
Call control
International numbers
Outbound caller id
Ivr system
Forward to phone
Contact history
Enhanced caller id
Power dialer
Desktop notifications
Conversion tracking
Audio / video conferencing
Chat / messaging
Screen sharing
Multiparty video meeting
Hd voice & video
Secure
Video sharing
Voicemail
Call forwarding
Call screening
Ivr (interactive voice response)
Preview dialer
Live chat
Email support
Auto dialing
Call list management
Speech recognition
Fax management
Supports audio / images / video
Multi channel collection
Text analysis
Virtual extensions
Web conferencing
Auto dialer
Call hold
Call barging
Call conference
Multi lingual ivr
Call cascading
Incoming call id
Call hold music
Incoming sms
Outgoing sms
Voicemail transcription
Phone support
Call mute
Archiving
Omni channel
Video conferencing
Real time chat
Channel attribution
Interactive voice response
Queue management
Call parking
Call duration
Call volume
Caller identification
Phone key input
Text to speech
Voice mail
Sip trunking
Unified communications
Intent recognition
Call history
Voicemail to email
Auto attendants
Dial by name directory
Call blocking
Music on hold
International dialing
Webchat
Mobile sms
Speech analytics
Screen pop up
Multi language support
Customizable user interface
Integration with crm systems
Interactive voice response (ivr)
Conference calling
Call park
Call waiting
Virtual phone numbers
Call history tracking
Call conferencing
Voicemail integration
Call forwarding rules
Selective call forwarding
Sequential call forwarding
Simultaneous call forwarding
Time based call forwarding
Call screening and call whisper
Call routing options
Call queueing and distribution
Call transfer and call hold
Do not disturb (dnd) mode
Follow me forwarding
Call routing based on ivr (interactive voice response)
Call blocking and blacklisting
Call forwarding schedules
International call forwarding
Multi line call forwarding
Call forwarding to external numbers
Call forwarding for remote and mobile workers
Call forwarding failover and redundancy
Crm integration for call forwarding
Call tagging and categorization
Call transcription
Intelligent call routing
Ivr (interactive voice response) routing
Voicemail routing
Priority routing
Overflow routing
Hunt group routing
Multi level routing
Virtual number routing
Conditional routing
Integration with cti (computer telephony integration)
Call routing rules and configuration
Call quality monitoring
Call routing and distribution
Call queues and waiting time management
Call scripting and guided conversations
Call performance dashboards
Call history and call logs
Call alerts and notifications
Call coaching and training
Sales performance improvement
Multi level prompts
Speech to text conversion
Text to speech conversion
Outbound call support
Ivr scripting
Language selection
Call dispositioning
Call authentication and verification
Video calling
Audio calling
Chat messaging
Group calling
Call muting
Speaker and microphone controls
Call notifications
Call dialing options
Call invitations and links
Multi platform support (web
Mobile
Desktop)
Voice calling
Group video calls
Call controls (mute
Hang up
Etc.)
Call waiting and call transfer
Cross platform compatibility (desktop
Web)
Custom branding and logo
Integration with calendar and crm systems
Real time collaboration tools
Call whisper
Fax services
Virtual receptionist
Caller id display
Custom call screening rules
Voicemail management
Call routing and forwarding
Call screening by caller type
Call screening by location
Call screening by call purpose
Call screening by language
Automated call screening options
Intelligent call analysis
Speech recognition for call screening
Integration with contact management systems
Call screening for unwanted callers
Call screening for voip calls
Call screening for international calls
Call transfers
Call logs and history
Multi level auto attendant
Hold music or messages
Outbound caller id customization
Voip calling
Do not disturb (dnd)
Call routing rules
Softphone integration
Call queuing and hold music
Caller id and call blocking
Voicemail and voicemail transcription
Call logs and call history
Call park and retrieve
Call center features
Call routing based on business hours and availability
Call recording compliance and encryption
Multi line support
Auto call distribution
Call conferencing and bridge
Call screening and call waiting
Call notifications and alerts
Call screening and filtering
Outbound ivr campaigns
Call center scripting
Do not call compliance
Call transfer to live agents
Web based management interface
Thirdlane Business Phone System Screenshots
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