8x8

by 8x8, Inc

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What is 8x8?

8x8 CPaaS is an enterprise-grade Communications Platform as a Service offered by 8x8, Inc. It provides businesses with a unified, API-driven platform to build and embed omnichannel communication capabilities directly into their applications, workflows, and customer experiences.

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8x8 Features

Hd voice quality

Video conferencing

Team messaging

Call recording

Auto attendant

Voicemail to email

View All 38 Features

Call queuing

Call forwarding

Number porting

Mobile app

Analytics and reporting

Crm integration

Virtual receptionist

Call monitoring

Call transfer

Presence detection

Ring groups

Fax support

Directory assistance

International calling

Document management

Project management

Task management

Contact management

Call routing

Call management

Ivr / voice recognition

Call logging

Virtual call center

Version control

Video call recording

Mobile access

Audio / video conferencing

Chat / messaging

Call list management

Virtual extensions

Web conferencing

Employee directory

8x8 Pricing Plans

Basic

$20 /User/Month

Call Logging
Call Recording
Employee Directory
Contact Management
Voice & Data Integration
Calendar Management
File Sharing

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8x8 Resources

8x8 Screenshots

Description

What It Offers

Messaging - Businesses can engage customers across a wide range of channels including SMS, RCS, WhatsApp Business API, Viber, Zalo, and LINE, all managed through a single omnichannel messaging interface.

Voice - The platform supports number masking, voice messaging, app-to-app calling, and interactive voice response (IVR), enabling rich voice-based customer interactions.

Video - Through Jitsi as a Service (JaaS), developers can embed real-time video calling into their own applications, and the Video Interaction solution enables instant one-to-one video calls for personalized support.

Authentication & Fraud Prevention - 8x8 CPaaS offers a suite of security tools including OTP/2FA via the Verification API, Silent Mobile Authentication, Number Lookup API, and Omni Shield for SMS fraud protection, along with Descope for customer identity and access management (CIAM).

Key Platforms

8x8 Connect - A campaign management platform for omnichannel communications

8x8 Converse - An engagement platform built for two-way customer interactions

8x8 Contact Center & Unified Communications - Available via the main 8x8.com site for businesses needing full contact center or UCaaS capabilities

Industries Served

8x8 CPaaS offers tailored solutions across a broad range of sectors including finance, healthcare, logistics, retail & e-commerce, education, travel, real estate, on-demand services, and government. 8x8

Why Businesses Choose It

The platform emphasizes global reach across major messaging and voice channels, fortress-level security with compliance certifications (HIPAA, GDPR, PCI DSS, FISMA), effortless API integration, 24/7 support, and worldwide reliability through offices across the globe. 8x8 It is trusted by more than 3 million business users and powers well-known brands in fintech, logistics, and e-commerce.

Notably, 8x8 won Best CPaaS Platform at the CX Awards 2025, recognized for its composability, embedded AI, and seamless integration with UCaaS solutions.

Frequently Asked Questions

Is there a free plan or free trial for 8x8?

8x8 does not have a free plan, but a free trial might be available for new users to test the service. Paid plans start at USD 19.99 per user per month.

How much does 8x8 cost?

The Basic plan costs USD 19.99 per user per month. Paid plans start at USD 19.99, with options tailored to different business sizes and needs.

What does 8x8 integrate with?

8x8 integrates with popular tools like Slack, Salesforce, Microsoft Teams, Google Workspace, Zapier, HubSpot, Zendesk, and Outlook to streamline workflows and enhance communication.

Who is 8x8 best for?

8x8 is ideal for small to medium-sized businesses, remote teams, sales departments, and customer service groups that need reliable VoIP solutions with features like call routing, video conferencing, and mobile access.

What are the best alternatives to 8x8?

Top alternatives include RingCentral for advanced analytics and global reach, Nextiva for user-friendly interfaces and strong support, Vonage for flexible international calling, Dialpad for AI-powered features, and Ooma for cost-effective options without contracts.

Is 8x8 GDPR / SOC 2 compliant?

For specific compliance certifications, it's recommended to contact 8x8 directly or check their security documentation.

Does 8x8 have a mobile app?

Yes, 8x8 has a mobile app available for iOS and Android, allowing users to make calls, join meetings, and manage communications on the go.

What do real users say about 8x8?

Users often praise 8x8 for its reliable call quality, extensive feature set like video conferencing and call recording, and ease of use for remote teams. Common concerns include occasional setup complexities and pricing for larger teams, but overall satisfaction is high for VoIP needs.

How does 8x8 compare to its top competitor?

Compared to RingCentral, 8x8 offers similar VoIP features like call monitoring and video conferencing at a potentially lower starting price of USD 19.99 per user per month, though RingCentral excels in advanced UCaaS tools and global scalability for enterprises.

Does 8x8 offer customer support?

Yes, 8x8 provides customer support through phone, email, live chat, a knowledge base, and dedicated account managers, ensuring help is available during business hours and beyond for premium plans.