8x8

What It Offers

Messaging - Businesses can engage customers across a wide range of channels including SMS, RCS, WhatsApp Business API, Viber, Zalo, and LINE, all managed through a single omnichannel messaging interface.

Voice - The platform supports number masking, voice messaging, app-to-app calling, and interactive voice response (IVR), enabling rich voice-based customer interactions.

Video - Through Jitsi as a Service (JaaS), developers can embed real-time video calling into their own applications, and the Video Interaction solution enables instant one-to-one video calls for personalized support.

Authentication & Fraud Prevention - 8x8 CPaaS offers a suite of security tools including OTP/2FA via the Verification API, Silent Mobile Authentication, Number Lookup API, and Omni Shield for SMS fraud protection, along with Descope for customer identity and access management (CIAM).

Key Platforms

8x8 Connect - A campaign management platform for omnichannel communications

8x8 Converse - An engagement platform built for two-way customer interactions

8x8 Contact Center & Unified Communications - Available via the main 8x8.com site for businesses needing full contact center or UCaaS capabilities

Industries Served

8x8 CPaaS offers tailored solutions across a broad range of sectors including finance, healthcare, logistics, retail & e-commerce, education, travel, real estate, on-demand services, and government. 8x8

Why Businesses Choose It

The platform emphasizes global reach across major messaging and voice channels, fortress-level security with compliance certifications (HIPAA, GDPR, PCI DSS, FISMA), effortless API integration, 24/7 support, and worldwide reliability through offices across the globe. 8x8 It is trusted by more than 3 million business users and powers well-known brands in fintech, logistics, and e-commerce.

Notably, 8x8 won Best CPaaS Platform at the CX Awards 2025, recognized for its composability, embedded AI, and seamless integration with UCaaS solutions.