Freshdesk Contact Center (formerly Freshcaller)

VERIFIED

by Freshworks

Business Phone

What is Freshdesk Contact Center (formerly Freshcaller)?

Freshdesk Contact Center is a cloud call centre platform natively integrated with Freshdesk. It provides virtual phone numbers in 90-plus countries, IVR, call routing, voicemail, recording, and shared call inbox with ticket creation directly from customer calls.

Get Best Quote for Freshdesk Contact Center (formerly Freshcaller)

Connect with SaaSrat experts to get the best quote for your business.

What's driving this search?

Help us understand your situation

Purchasing New

No current solution

Replacing Existing

Looking to switch

Step 1 of 5

Organization Size?

Select the range that applies

Step 2 of 5

Implementation Timeframe

When do you expect to implement?

Step 3 of 5

What's your role?

Select your title

Step 4 of 5

Almost there!

Your details are kept private

First Name *

Last Name *

Business Email *

Phone *

Company

SSL Encrypted · No spam

You're all set!

A specialist for Freshdesk Contact Center (formerly Freshcaller) will reach out within 1 business day.

Freshdesk Contact Center (formerly Freshcaller) Features

Call routing

Ivr (interactive voice response)

Call recording

Call monitoring

Call queues

Voicemail

View All 59 Features

Call transfer

Call masking

Custom greetings

Call notes

Call metrics and reporting

Call conferencing

Number porting

Multi level ivr

Holiday routing

Business hours

Agent extensions

Warm transfer

Call barging

Real time dashboard

Call center

Ivr and dial groups

Call logs

Call management

Real time monitoring

Workflow management

Key performance indicators

Conferencing

Call center management

Ivr / voice recognition

Voip

Historical reporting

Automatic call distribution

Computer telephony

Knowledge base

Call logging

Inbound call center

Manual dialer

Outbound call center

Virtual call center

Call sharing

On demand recording

Data import & export

Gamification

Call reporting

For call centers

For sales

International numbers

Ivr system

Forward to phone

Crm integration

Live chat

Reporting/analytics

Call hold

Call conference

Interactive voice response

Queue management

Sip trunking

Contextual guidance

Freshdesk Contact Center (formerly Freshcaller) Pricing Plans

Sprout

Free

Buy Local/Toll-free numbers
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics

POPULAR

Blossom

$15 /Agent/Month (Billed Annually)

Everything in Sprout and
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
Pre-built Reports

Garden

$29 /Agent/Month (Billed Annually)

Everything in Blossom and
IVR (Phone Trees)
Call Monitoring
Advanced Call Queues
Custom Reports
Call Conferencing
Bring Your Own Carrier
SIP Connections

Estate

$45 /Agent/Month (Billed Annually)

Everything in Garden and
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Call Recording Opt-out
Agent Availability Report
Queue Callback (Virtual Hold)

Forest

$69 /Agent/Month (Billed Annually)

Everything in Estate and
Omnichannel Routing
Abandoned Call Metrics
Service Level Monitoring
Speech-enabled IVR
Smart Answer Voicebot

Freshdesk Contact Center (formerly Freshcaller) Resources

Freshdesk Contact Center (formerly Freshcaller) Screenshots

Freshdesk Contact Center (formerly Freshcaller) Screenshot 1

Freshdesk Contact Center (formerly Freshcaller) Screenshot 2

Freshdesk Contact Center (formerly Freshcaller) Screenshot 3

Freshdesk Contact Center (formerly Freshcaller) Screenshot 4

Freshdesk Contact Center (formerly Freshcaller) Screenshot 5

Frequently Asked Questions

Is there a free plan or free trial for Freshdesk Contact Center (formerly Freshcaller)?

Yes, Freshdesk Contact Center offers a free plan called Sprout, which includes essential features for getting started. They also provide free trials for paid plans to let you test advanced capabilities.

How much does Freshdesk Contact Center (formerly Freshcaller) cost?

Freshdesk Contact Center has tiered pricing plans billed annually per agent. Sprout is free, Blossom costs USD 15 per agent per month, Garden is USD 29 per agent per month, Estate is USD 45 per agent per month, and Forest is USD 69 per agent per month.

What does Freshdesk Contact Center (formerly Freshcaller) integrate with?

Freshdesk Contact Center integrates seamlessly with Freshdesk, Freshchat, Salesforce, HubSpot, Zapier, Slack, Microsoft Teams, and Google Workspace, making it easy to connect your call center with your existing tools.

Who is Freshdesk Contact Center (formerly Freshcaller) best for?

Freshdesk Contact Center is ideal for small to medium-sized businesses, especially those already using Freshdesk for customer support. It's great for sales teams, customer service departments, and call centers handling inbound calls, inbound call centers, and sales operations that need reliable VOIP solutions.

What are the best alternatives to Freshdesk Contact Center (formerly Freshcaller)?

Top alternatives include Aircall, which offers more global phone numbers and advanced analytics, RingCentral for enterprise-scale features and video conferencing, Nextiva for unlimited calling in the US and Canada, and 8x8 for strong international coverage and unified communications.

Is Freshdesk Contact Center (formerly Freshcaller) GDPR / SOC 2 compliant?

For specific compliance certifications, it's recommended to contact Freshdesk Contact Center directly or check their security documentation.

Does Freshdesk Contact Center (formerly Freshcaller) have a mobile app?

Yes, Freshdesk Contact Center has a mobile app available for both iOS and Android, allowing agents to handle calls on the go.

What do real users say about Freshdesk Contact Center (formerly Freshcaller)?

Users praise its easy setup, smooth integration with Freshdesk, and reliable call quality for small teams. Many appreciate features like call recording and IVR, though some mention limitations in advanced reporting for larger operations and occasional glitches during peak hours.

How does Freshdesk Contact Center (formerly Freshcaller) compare to its top competitor?

Compared to Aircall, Freshdesk Contact Center shines in its native integration with the Freshdesk suite for unified customer support, while Aircall offers more flexible power dialing and broader third-party integrations, making it better for sales-heavy teams outside the Freshworks ecosystem.

Does Freshdesk Contact Center (formerly Freshcaller) offer customer support?

Yes, Freshdesk Contact Center provides 24/7 customer support through email, chat, phone for higher plans, and a comprehensive knowledge base with tutorials and guides to help users get the most out of the platform.