Zence Ticket Management
by EasyRewardz Software Services Pvt Ltd • Founded 2011
What is Zence Ticket Management?
Zence Ticket Management is a customer support ticketing platform for businesses that need to organize, track, and resolve customer requests systematically. It manages incoming tickets across channels, assigns them to agents, and tracks SLA compliance and resolution times. Support teams use it to
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Zence Ticket Management Features
Ticket creation
Ticket assignment
Ticket prioritization
Ticket tracking
Automated responses
Customizable workflows
View All 25 Features
Service level agreements (slas)
Knowledge base integration
Multi channel support
Customer portal
Reporting and analytics
Collaboration tools
Escalation management
Mobile access
Email integration
Third party integrations
Role based access control
Audit logs
Custom fields
Notifications and alerts
Crm
Customer management
Online ticketing
Data synchronization
Audience segmentation
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