tryvium
VERIFIEDby tryvium • Founded 2020
Help Desk
What is tryvium?
tryvium is a Microsoft Teams-native IT service desk platform with AI capabilities. It processes employee service requests directly in Teams, uses AI to suggest solutions, automates routine tickets, and connects to ITSM tools like ServiceNow and Jira for enterprise environments.
tryvium Features
Ticket management
Knowledge base
Live chat
Email integration
Automated workflows
Customizable dashboards
View All 29 Features
Reporting and analytics
Sla management
Multi channel support
Customer portal
Mobile app
Collaboration tools
Asset management
Incident management
Problem management
Change management
Service catalog
Self service portal
User management
Third party integrations
Network monitoring
Interaction tracking
It asset management
Real time chat
Ticket/issue tracking
Automations
Customizable dashboard
Time tracking
Integrations
tryvium Pricing Plans
Light
$3,575
/Per Month
- 15 agent licenses
- NLP based Virtual Assistant
- Use Case Automation
- Screen sharing
- Presence Management
- Live Agent Routing
- Profile based routing
- Language based routing
- Off Business Hours Routing
- Off Business Hours Routing
- Skill Level Routing
- Route based on recent disconnect
- Co-Pilot Integration
- Summarization
- Customer 360
- NBO / NBA
- Personalized Pitch / Conversation
- Instant Language Translation services
- Instant Language Translation services
- Jenie+Chat Channel
POPULAR
Essential
$5,242
/Per Month
- Omni Channel Experience
- Channel Switching (chat to voice & vice versa)
- Video Calling
- Call Conferencing
- Voicemail
- Jenie+Chat & Voice Channel
Advanced
$7,742
/Per Month
- Voice Biometrics
- Sentiment based routing
- Best available agent routing
- Real Time Voice Transcription
- NBO / NBA
- Personalized Pitch / Conversation
- PII Data Redaction
- Analytical Dashboard
- Co-Pilot for Admins
- AI driven Journeys
- Campaign Manager
- Predictive Analytics
- Quality Audit
- Essential + Intelisense