Track-It
by BMC Software, Inc
What is Track-It?
Track-It is an IT help desk and asset management solution for technology service departments. It handles incident and service request ticketing, tracks hardware and software assets, manages change requests, and provides reporting for IT service operations.
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Track-It Features
Incident management
Problem management
Change management
Asset management
Knowledge management
Self service portal
View All 27 Features
Service level management
Mobile access
Reporting and analytics
Email integration
Automated ticket routing
Sla tracking
Customizable dashboards
User management
Workflow automation
Remote control
Software license management
Purchase management
Audit and compliance
Configuration management database (cmdb)
Self service portal
Billing & invoicing
Automated routing
Community forums
Inbox queue management
Known issue management
Ticket management
Track-It Screenshots
Frequently Asked Questions
Is there a free plan or free trial for Track-It?
No free plan or free trial is available for Track-It based on public information.
How much does Track-It cost?
Track-It pricing is not publicly listed and is typically quote-based. Contact BMC for customized pricing details.
What does Track-It integrate with?
Track-It integrates with tools like Slack, Salesforce, Zapier, Microsoft Teams, Jira, Active Directory, Google Workspace, and Microsoft Outlook.
Who is Track-It best for?
Track-It is best for mid-sized to large businesses, especially IT departments in industries like healthcare, finance, and manufacturing. It suits roles such as IT managers and support teams needing asset management with help desk capabilities.
What are the best alternatives to Track-It?
Top alternatives include Zendesk for its user-friendly customer support interface, Freshdesk for affordable automation features, ServiceNow for enterprise IT service management, and Jira Service Management for agile development teams.
Is Track-It GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does Track-It have a mobile app?
Mobile app availability is unknown. No app store ratings are available.
What do real users say about Track-It?
Users appreciate Track-It's strong asset management and reliable ticket handling, but many mention its dated interface and limited modern features like AI chatbots. Overall sentiment is positive for core IT functions, with average ratings around 4 out of 5.
How does Track-It compare to its top competitor?
Compared to Zendesk, Track-It excels in integrated asset management for IT environments, but Zendesk offers a more modern interface, broader app marketplace, and easier setup for customer-facing support teams.
Does Track-It offer customer support?
Track-It provides customer support through email, phone, an online knowledge base, and community forums via BMC. Higher-tier plans include priority phone support and dedicated account managers.
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