Track-It

VERIFIED

by BMC Software, Inc

Help Desk

What is Track-It?

Track-It is an IT help desk and asset management solution for technology service departments. It handles incident and service request ticketing, tracks hardware and software assets, manages change requests, and provides reporting for IT service operations.

Get Best Quote for Track-It

Connect with SaaSrat experts to get the best quote for your business.

What's driving this search?

Help us understand your situation

Purchasing New

No current solution

Replacing Existing

Looking to switch

Step 1 of 5

Organization Size?

Select the range that applies

Step 2 of 5

Implementation Timeframe

When do you expect to implement?

Step 3 of 5

What's your role?

Select your title

Step 4 of 5

Almost there!

Your details are kept private

First Name *

Last Name *

Business Email *

Phone *

Company

SSL Encrypted · No spam

You're all set!

A specialist for Track-It will reach out within 1 business day.

Track-It Features

Incident management

Problem management

Change management

Asset management

Knowledge management

Self service portal

View All 27 Features

Service level management

Mobile access

Reporting and analytics

Email integration

Automated ticket routing

Sla tracking

Customizable dashboards

User management

Workflow automation

Remote control

Software license management

Purchase management

Audit and compliance

Configuration management database (cmdb)

Self service portal

Billing & invoicing

Automated routing

Community forums

Inbox queue management

Known issue management

Ticket management

Frequently Asked Questions

Is there a free plan or free trial for Track-It?

No free plan or free trial is available for Track-It based on public information.

How much does Track-It cost?

Track-It pricing is not publicly listed and is typically quote-based. Contact BMC for customized pricing details.

What does Track-It integrate with?

Track-It integrates with tools like Slack, Salesforce, Zapier, Microsoft Teams, Jira, Active Directory, Google Workspace, and Microsoft Outlook.

Who is Track-It best for?

Track-It is best for mid-sized to large businesses, especially IT departments in industries like healthcare, finance, and manufacturing. It suits roles such as IT managers and support teams needing asset management with help desk capabilities.

What are the best alternatives to Track-It?

Top alternatives include Zendesk for its user-friendly customer support interface, Freshdesk for affordable automation features, ServiceNow for enterprise IT service management, and Jira Service Management for agile development teams.

Is Track-It GDPR / SOC 2 compliant?

Compliance information not publicly confirmed.

Does Track-It have a mobile app?

Mobile app availability is unknown. No app store ratings are available.

What do real users say about Track-It?

Users appreciate Track-It's strong asset management and reliable ticket handling, but many mention its dated interface and limited modern features like AI chatbots. Overall sentiment is positive for core IT functions, with average ratings around 4 out of 5.

How does Track-It compare to its top competitor?

Compared to Zendesk, Track-It excels in integrated asset management for IT environments, but Zendesk offers a more modern interface, broader app marketplace, and easier setup for customer-facing support teams.

Does Track-It offer customer support?

Track-It provides customer support through email, phone, an online knowledge base, and community forums via BMC. Higher-tier plans include priority phone support and dedicated account managers.