Talkus

VERIFIED

by Talkus

Help Desk

What is Talkus?

Talkus is a help desk and live chat platform built inside Slack. It routes website visitor chats and customer support tickets directly to Slack channels, enabling teams to handle customer communication from Slack without switching to a separate tool.

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Talkus Features

Live chat

Ticket management

Knowledge base

Automated responses

Multi channel support

Customer feedback

View All 32 Features

Analytics and reporting

Customizable branding

Integration with crm

Mobile app

Canned responses

Team collaboration

Sla management

Customer history

Email integration

Social media integration

Chatbot

File sharing

User permissions

Custom workflows

Self service portal

Live chat system

Surveys & feedback

Automated routing

Service desk (itil itsm)

Issue tracking

Online forums

Multi channel communication

Service catalog management

Document storage

Real time chat

Knowledge base management

Talkus Pricing Plans

Startup

$48 /Per Month

Unlimited agents, users and tickets
1 widget
Live chat, Email, Phone, SMS
Knowledge base
1 language
1 rule for message automation
"Powered by talkus" branding
3 business days support

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POPULAR

Business

$96 /Per Month

Unlimited agents, users and tickets
Unlimited widgets (live chat, faqs)
Multilingual Live chat, Email, Phone, SMS
Multilingual Knowledge base
Unlimited rules for message automation
No Talkus branding
2 business days support

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View full pricing on Talkus website →

Talkus Resources

Frequently Asked Questions

Is there a free plan or free trial for Talkus?

Talkus does not offer a free plan, but a free trial might be available for new users to test the platform.

How much does Talkus cost?

Talkus offers a Startup plan at USD 48 per month and a Business plan at USD 96 per month. Pricing is tailored to different team sizes and needs.

What does Talkus integrate with?

Talkus integrates seamlessly with Slack as its core platform, along with email services like Gmail and Outlook, Zapier for automation, Google Workspace, and various document storage tools.

Who is Talkus best for?

Talkus is ideal for small to medium-sized businesses, especially tech teams and customer support groups that already use Slack daily. It suits roles like support agents, product managers, and IT teams looking for streamlined help desk operations within their chat workflow.

What are the best alternatives to Talkus?

Great alternatives include Zendesk for robust ticketing and multi-channel support, Intercom for live chat-focused engagement, Freshdesk for affordable scalability, and Help Scout for email-centric shared inboxes.

Is Talkus GDPR / SOC 2 compliant?

For specific compliance certifications, it's recommended to contact Talkus directly or check their security documentation.

Does Talkus have a mobile app?

Talkus may offer mobile access through a responsive web app or dedicated mobile applications. Check their website for the latest mobile options.

What do real users say about Talkus?

Users praise Talkus for its smooth Slack integration, fast ticket handling, and ease of setup, which keeps support teams productive without leaving their chat app. Some mention it shines in real-time collaboration but could use more advanced analytics for larger teams.

How does Talkus compare to its top competitor?

Compared to Zendesk, Talkus stands out for being natively built into Slack, making it lighter and more collaborative for Slack-heavy teams, while Zendesk offers deeper customization and broader channel support at a higher complexity level.

Does Talkus offer customer support?

Talkus provides customer support through email, live chat within Slack, a knowledge base for self-service, and possibly community forums for quick resolutions.