SmarterTrack
by SmarterTools Inc.
What is SmarterTrack?
SmarterTrack is a help desk and live chat platform with built-in VoIP capabilities from SmarterTools. It consolidates email tickets, live chat sessions, and call logs in a unified interface with knowledge base, reporting, and self-hosted deployment options.
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SmarterTrack Features
Ticket management
Live chat
Knowledge base
Call logging
Task management
Time tracking
View All 32 Features
Custom fields
Reporting and analytics
Customer portal
Agent collision detection
Canned responses
Sla management
Email integration
Mobile access
Multi brand support
Customizable workflows
Role based permissions
Social media integration
Community forums
Multilingual support
Self service portal
Live chat system
Surveys & feedback
Alerts/escalation
Automated routing
Inbox queue management
Incident management
Known issue management
Multiple brands products
Service desk (itil itsm)
Help desk management
Online forums
SmarterTrack Resources
SmarterTrack Screenshots
Frequently Asked Questions
Is there a free plan or free trial for SmarterTrack?
SmarterTrack does not offer a free plan, but it provides a 30-day free trial for new users to evaluate its features.
How much does SmarterTrack cost?
SmarterTrack uses a perpetual licensing model. Pricing starts at USD 495 for the Helpdesk edition supporting up to 10 technicians, USD 995 for the Enterprise edition, and increases based on the number of users and additional modules.
What does SmarterTrack integrate with?
SmarterTrack integrates with Gmail, Microsoft Outlook, Microsoft Exchange, Google Workspace, Office 365, Twilio for VoIP, Zapier, and Slack for enhanced workflow automation and communication.
Who is SmarterTrack best for?
SmarterTrack is best for small and medium-sized businesses seeking a robust on-premise help desk solution. It suits IT service desks, customer support teams, and roles in industries like technology, retail, healthcare, and education.
What are the best alternatives to SmarterTrack?
Top alternatives include Zendesk for advanced AI-driven cloud ticketing, Freshdesk for affordable multi-channel support, Help Scout for simple email-based help desks, LiveAgent for omnichannel engagement, and Zoho Desk for integrated CRM features.
Is SmarterTrack GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does SmarterTrack have a mobile app?
Mobile app availability for SmarterTrack is unknown. No app store ratings are available.
What do real users say about SmarterTrack?
Users generally praise SmarterTrack for its comprehensive feature set, reliable ticket management, and cost-effectiveness in on-premise environments. Common feedback highlights strong email and chat integration, though some note the interface could be more modern.
How does SmarterTrack compare to its top competitor?
Compared to Zendesk, SmarterTrack offers lower upfront costs and on-premise deployment for data control, while Zendesk provides superior cloud scalability, AI analytics, and a more intuitive interface at higher recurring fees.
Does SmarterTrack offer customer support?
Yes, SmarterTrack offers customer support through email tickets, a detailed knowledge base, community forums, and optional paid plans that include phone support, live chat, and priority response times.
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