ManageEngine ServiceDesk Plus
by Zoho Corporation Pvt. Ltd. • Founded 1996
Help Desk
What is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is an ITIL-ready IT service management platform for enterprise and mid-size organisations. It covers incident, problem, change, and release management alongside asset discovery, project management, and a self-service portal.
Get Best Quote for ManageEngine ServiceDesk Plus
Connect with SaaSrat experts to get the best quote for your business.
What's driving this search?
Help us understand your situation
Purchasing New
No current solution
Replacing Existing
Looking to switch
Step 1 of 5
Organization Size?
Select the range that applies
Step 2 of 5
Implementation Timeframe
When do you expect to implement?
Step 3 of 5
What's your role?
Select your title
Step 4 of 5
Almost there!
Your details are kept private
SSL Encrypted · No spam
You're all set!
A specialist for ManageEngine ServiceDesk Plus will reach out within 1 business day.
ManageEngine ServiceDesk Plus Features
Incident management
Service catalog
Self service portal
Knowledge base
Problem management
Change management
View All 58 Features
Asset management
Cmdb
Project management
Sla management
Contract management
Purchase management
Reporting and analytics
Mobile app
Multi site support
Customizable dashboards
Automations
Integrations
User survey
Role based access control
Document management
Email integration
Customer database
Online activation
Social media integration
Self service portal
Billing & invoicing
Surveys & feedback
Alerts/escalation
Automated routing
Community forums
Inbox queue management
Known issue management
Multiple brands products
Service desk (itil itsm)
Ticket management
Help desk management
Issue tracking
Macros
Online forums
Requirements review
Service level management
Service level agreement (sla) management
Software metrics
Third party integration
To do list
Asset lifecycle management
Workflow automation
Network monitoring
Business rules management
Push notifications
Preventive maintenance
Live chat
Mobile notifications
User provisioning
Endpoint management
Software license management
Service desk and help desk functionalities
ManageEngine ServiceDesk Plus Pricing Plans
Standard Edition
$8
/Technician/Month
- Free forever upto 5 technicians
- Incident management
- Self-service portal
- Knowledge base
- Multi-site support
- SLA management
- Help desk reports
POPULAR
Professional Edition
$16
/Technician/Month
- Free upto 2 technicians and 250 nodes
- Help desk management
- Self-service portal
- Software Asset management
- Asset inventory reports
- Agent based asset scanning
- Knowledge base
Enterprise Edition
$49
/Technician/Month
- Free upto 2 technicians and 250 nodes
- Incident management
- Asset management
- Service catalog
- Change management
- CMDB
- Problem management
View full pricing on ManageEngine ServiceDesk Plus website →
ManageEngine ServiceDesk Plus Resources
Frequently Asked Questions
Is there a free plan or free trial for ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus does not have a free plan, but a free trial may be available to test its features before committing.
How much does ManageEngine ServiceDesk Plus cost?
ManageEngine ServiceDesk Plus offers tiered pricing: Standard Edition at USD 8 per technician per month, Professional Edition at USD 16 per technician per month, and Enterprise Edition at USD 49 per technician per month. Prices are billed annually.
What does ManageEngine ServiceDesk Plus integrate with?
ManageEngine ServiceDesk Plus integrates with tools like Slack, Microsoft Teams, Salesforce, Zapier, Jira, Active Directory, Outlook, and Gmail for seamless workflows.
Who is ManageEngine ServiceDesk Plus best for?
ManageEngine ServiceDesk Plus is ideal for mid-sized to enterprise IT organizations, IT service teams, and help desk managers who need a comprehensive ITSM solution for incident management, asset tracking, and change processes.
What are the best alternatives to ManageEngine ServiceDesk Plus?
Top alternatives include Freshdesk for simpler customer support, Zendesk for multi-channel ticketing, Jira Service Management for agile IT teams, and ServiceNow for large-scale enterprise ITSM with advanced automation.
Is ManageEngine ServiceDesk Plus GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact ManageEngine ServiceDesk Plus directly or check their security documentation.
Does ManageEngine ServiceDesk Plus have a mobile app?
Yes, ManageEngine ServiceDesk Plus has a mobile app available for iOS and Android.
What do real users say about ManageEngine ServiceDesk Plus?
Users praise its robust asset management, incident tracking, and automation features, noting it streamlines IT operations effectively. Some mention a learning curve for setup and occasional performance lags with very large deployments.
How does ManageEngine ServiceDesk Plus compare to its top competitor?
Compared to Zendesk, ManageEngine ServiceDesk Plus offers deeper IT-specific features like CMDB and asset lifecycle management at a lower cost for enterprises, while Zendesk excels in customer-facing support with easier customization for non-IT teams.
Does ManageEngine ServiceDesk Plus offer customer support?
Yes, ManageEngine ServiceDesk Plus provides customer support through email, phone, live chat, a knowledge base, and community forums to assist users.
Software
Find Your Perfect Software
Answer a few quick questions to get matched
What's driving this search?
Help us understand your current situation
Purchasing New Software
No current solution in place
Replacing Existing Software
Looking to switch providers
Step 1 of 5
What is the size of your organization?
Select the range that best applies
Step 2 of 5
Implementation Timeframe
When do you expect to implement?
Step 3 of 5
What's your role?
Select the title that best describes you
Step 4 of 5
Almost there — let's connect you
Your details are kept private and never shared without consent
SSL Encrypted · No spam · Unsubscribe anytime
You're all set!
A specialist for will reach out within 1 business day with tailored recommendations for your needs.