ProProfs Knowledge Base
by ProProfs
What is ProProfs Knowledge Base?
ProProfs Knowledge Base is a self-service documentation and help centre builder for businesses. It enables support teams to create internal wikis, customer-facing FAQs, and product documentation with templates, SEO tools, and analytics to measure deflection impact.
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ProProfs Knowledge Base Features
Customizable templates
Wysiwyg editor
Version control
Access controls
Search functionality
Analytics and reporting
View All 90 Features
Multilingual support
Integrations
Mobile friendly
User feedback
Sso (single sign on)
Roles and permissions
Content categorization
Seo optimization
File attachments
Collaboration tools
Automated workflows
Custom branding
Api access
Knowledge base migration
Email integration
Knowledge management
Project management
Task management
Call center
Online activation
Social media integration
Onboarding
Self service portal
Customizable branding
Offline form
Real time monitoring
File sharing
Workflow management
Collaboration
Feedback management
Dashboard
Community forums
Multiple brands products
Help desk management
Online forums
Problem management
Third party integration
Routing
File transfer
Project tracking
Forms management
Rules based workflow
Data management
Blogs
Team management
Website visitor tracking
Feedback collection
Customer engagement
Mobile access
Cataloging / categorization
Web traffic reporting
Chat / messaging
Customer support tracking
Team chat
Approval workflow
Document management
Spam blocker
Whitelisting / blacklisting
Live chat
Faq
Guided problem solving
Self learning
Filtering
Prioritization
Reporting/analytics
Canned responses
Proactive chat
Content management
Real time chat
Pre built templates
Gdpr compliance
Archiving
Multi language
Knowledge capture
Activity / news feed
Real time chat
Ticket/issue tracking
Wysiwyg rich text editing
Customer complaint tracking
Activity log
Sla management
Transfers/routing
Backup management
Sla monitoring
ProProfs Knowledge Base Pricing Plans
TEAM
$79
/Per Month (Annually)
- Pages - 200
- Public Views - Unlimited
- Knowledgebases, Manuals & Docs - Unlimited
- Authors - 1
- Staff Users - 1
- Import Sites
- Page Templates
- Revision History & Version Control
- Private Site
- Groups & Teams - 2
- ProProfs Survey Maker - Basic $180/y value
- Customer Support - Phone Support
- Integrations - Advanced
POPULAR
BUSINESS *most popular
$129
/Per Month (Annually)
- Pages - 300
- Public Views
- Knowledgebases, Manuals & Docs
- Authors - 1
- Staff Users - 50
- Private Site
- Groups & Teams
- ProProfs Survey Maker - Professional $480/y value
- Multi-Lingual Support
- Tooltips, Lightboxes & Pop-ups
- Conditional Content
- White Label
- Single Sourcing
- ProProfs Chat - Bronze Plan $120/y value
- Customer Support - Premium Support
- Integrations - Advanced
ENTERPRISE
$299
/Per Month (Annually)
- Pages - Unlimited
- Public Views - Unlimited
- Knowledgebases, Manuals & Docs - Unlimited
- Authors - 3
- Staff Users - 200
- Import Sites
- Page Templates
- Revision History & Version Control
- Private Site
- Groups & Teams - 5
- ProProfs Survey Maker - Business $1680/y value
- Merge Tags & Content Snippets
- Multi-Lingual Support
- Tooltips, Lightboxes & Pop-ups
- Conditional Content
- White Label
- Custom Domain
- ProProfs Training Maker - Essential Plan $1200/y value
- ProProfs Chat - Silver Plan $240/y value
PROFESSIONAL
$30
/Per Month (Anunualy)
- Pages - 100
- Public Views - Unlimited
- Knowledgebases, Manuals & Docs - Unlimited
- Authors - 1
- Staff Users - 1
- Import Sites
- Page Templates
- Revision History & Version Control
- Customer Support - Email Support
- Integrations - Basic
ProProfs Knowledge Base Resources
ProProfs Knowledge Base Screenshots
Frequently Asked Questions
Is there a free plan or free trial for ProProfs Knowledge Base?
ProProfs Knowledge Base does not offer a free plan, but a free trial is available for new users to test the features before purchasing.
How much does ProProfs Knowledge Base cost?
ProProfs Knowledge Base offers several plans billed annually: Professional at USD 30 per month, Team at USD 79 per month, Business (most popular) at USD 129 per month, and Enterprise at USD 299 per month.
What does ProProfs Knowledge Base integrate with?
ProProfs Knowledge Base integrates with popular tools like Zapier, Slack, Salesforce, Gmail, Microsoft Outlook, Zendesk, and Intercom, plus it supports email integrations and its API for custom connections.
Who is ProProfs Knowledge Base best for?
ProProfs Knowledge Base is ideal for small to medium-sized businesses and enterprises in customer support, IT, e-commerce, and SaaS industries. It's particularly suited for support teams and help desk managers looking to create self-service knowledge bases that reduce ticket volumes.
What are the best alternatives to ProProfs Knowledge Base?
Top alternatives include Zendesk for comprehensive ticketing, Freshdesk for affordable multi-channel support, Help Scout for email-focused help desks, Guru for AI-powered knowledge sharing, and Document360 for advanced documentation management.
Is ProProfs Knowledge Base GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact ProProfs Knowledge Base directly or check their security documentation.
Does ProProfs Knowledge Base have a mobile app?
ProProfs Knowledge Base may offer mobile access through a responsive web app or dedicated mobile applications. Check for the latest mobile options with the provider.
What do real users say about ProProfs Knowledge Base?
Users praise ProProfs Knowledge Base for its intuitive interface, easy content management, and effectiveness in reducing support tickets through self-service. Common feedback highlights strong customization and search features, though some mention occasional limitations in advanced reporting and higher-tier pricing.
How does ProProfs Knowledge Base compare to its top competitor?
Compared to Zendesk, ProProfs Knowledge Base stands out for its focus on self-service knowledge bases at a lower cost, making it better for teams prioritizing ticket deflection. Zendesk offers broader omnichannel support and automation but at a higher price point and steeper learning curve.
Does ProProfs Knowledge Base offer customer support?
Yes, ProProfs Knowledge Base provides customer support via email, live chat, phone for higher plans, and its own comprehensive knowledge base, ensuring help is available when needed.
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