ProProfs Knowledge Base
VERIFIEDby ProProfs
Help Desk
What is ProProfs Knowledge Base?
ProProfs Knowledge Base is a self-service documentation and help centre builder for businesses. It enables support teams to create internal wikis, customer-facing FAQs, and product documentation with templates, SEO tools, and analytics to measure deflection impact.
Starting at
$30
/Per Month (Annually)
Deployment
Cloud-based
API
✓ Available
ProProfs Knowledge Base Features
Customizable templates
Wysiwyg editor
Version control
Access controls
Search functionality
Analytics and reporting
View All 90 Features
Multilingual support
Integrations
Mobile friendly
User feedback
Sso (single sign on)
Roles and permissions
Content categorization
Seo optimization
File attachments
Collaboration tools
Automated workflows
Custom branding
Api access
Knowledge base migration
Email integration
Knowledge management
Project management
Task management
Call center
Online activation
Social media integration
Onboarding
Self service portal
Customizable branding
Offline form
Real time monitoring
File sharing
Workflow management
Collaboration
Feedback management
Dashboard
Community forums
Multiple brands products
Help desk management
Online forums
Problem management
Third party integration
Routing
File transfer
Project tracking
Forms management
Rules based workflow
Data management
Blogs
Team management
Website visitor tracking
Feedback collection
Customer engagement
Mobile access
Cataloging / categorization
Web traffic reporting
Chat / messaging
Customer support tracking
Team chat
Approval workflow
Document management
Spam blocker
Whitelisting / blacklisting
Live chat
Faq
Guided problem solving
Self learning
Filtering
Prioritization
Reporting/analytics
Canned responses
Proactive chat
Content management
Real time chat
Pre built templates
Gdpr compliance
Archiving
Multi language
Knowledge capture
Activity / news feed
Real time chat
Ticket/issue tracking
Wysiwyg rich text editing
Customer complaint tracking
Activity log
Sla management
Transfers/routing
Backup management
Sla monitoring
ProProfs Knowledge Base Pricing Plans
TEAM
$79
/Per Month (Annually)
- Pages - 200
- Public Views - Unlimited
- Knowledgebases, Manuals & Docs - Unlimited
- Authors - 1
- Staff Users - 1
- Import Sites
- Page Templates
- Revision History & Version Control
- Private Site
- Groups & Teams - 2
- ProProfs Survey Maker - Basic $180/y value
- Customer Support - Phone Support
- Integrations - Advanced
POPULAR
BUSINESS *most popular
$129
/Per Month (Annually)
- Pages - 300
- Public Views
- Knowledgebases, Manuals & Docs
- Authors - 1
- Staff Users - 50
- Private Site
- Groups & Teams
- ProProfs Survey Maker - Professional $480/y value
- Multi-Lingual Support
- Tooltips, Lightboxes & Pop-ups
- Conditional Content
- White Label
- Single Sourcing
- ProProfs Chat - Bronze Plan $120/y value
- Customer Support - Premium Support
- Integrations - Advanced
ENTERPRISE
$299
/Per Month (Annually)
- Pages - Unlimited
- Public Views - Unlimited
- Knowledgebases, Manuals & Docs - Unlimited
- Authors - 3
- Staff Users - 200
- Import Sites
- Page Templates
- Revision History & Version Control
- Private Site
- Groups & Teams - 5
- ProProfs Survey Maker - Business $1680/y value
- Merge Tags & Content Snippets
- Multi-Lingual Support
- Tooltips, Lightboxes & Pop-ups
- Conditional Content
- White Label
- Custom Domain
- ProProfs Training Maker - Essential Plan $1200/y value
- ProProfs Chat - Silver Plan $240/y value
PROFESSIONAL
$30
/Per Month (Anunualy)
- Pages - 100
- Public Views - Unlimited
- Knowledgebases, Manuals & Docs - Unlimited
- Authors - 1
- Staff Users - 1
- Import Sites
- Page Templates
- Revision History & Version Control
- Customer Support - Email Support
- Integrations - Basic