CGM Medisoft

CGM Medisoft at a glance

CGM Medisoft is a long-running US medical-billing and practice-management product, owned since the end of 2020 by CompuGroup Medical, a publicly traded German healthcare-IT company. It was first known simply as Medisoft, a desktop patient-accounting program that built its name in the late 1980s by undercutting bigger vendors on price. Ownership passed through NDCHealth, Per-Se Technologies, McKesson, and then eMDs of Austin, Texas, before CompuGroup Medical SE & Co. KGaA bought eMDs for about $240 million and folded the Medisoft, Lytec, and Aprima product lines into its US business on December 31, 2020. The product is sold and supported through a value-added reseller network rather than a direct sales motion, which is one reason it still suits small US medical practices and third-party billing services that prefer a hands-on partner over a pure-cloud vendor.

The current 2026 release, branded CGM Medisoft v30, ships in three perpetual-license tiers (Basic, Advanced, Network Professional) and a hosted Medisoft Cloud subscription. Pricing data verified on 2026-05-26 from Microwize Technology and ITQlick puts Basic at $675 one-time, Advanced at $1,749 one-time, and Network Professional at $4,839 one-time. Medisoft Cloud starts at $235 per month for a single user and scales down to as low as $55 per user per month at 25 to 39 users, with a 10% discount for annual billing. The cloud bundle includes the underlying Network Pro feature set plus remote access, technical support, unlimited training, annual upgrades, and backup. See more options in our medical billing software category.

Who CGM Medisoft is for

CGM Medisoft is built for solo and small-group US medical practices, specialty clinics that bill commercial and government payers, and independent medical billing services that run claims for multiple clients. Capterra reviewers describe themselves as chiropractors, primary care offices, small specialty practices, and freelance billers who have used Medisoft for fifteen years or more. The product is not aimed at hospitals, multi-state physician groups, or digital-first virtual care startups. Those buyers usually need a different stack and should look at cloud-native EHR platforms or larger ambulatory suites.

If a practice's main job is to capture charges, submit clean claims, post remits, send statements, and collect from patients, Medisoft handles those workflows with the kind of keyboard-driven efficiency that experienced billers tend to prize. The natural CGM Medisoft buyer also wants a one-time-purchase option, the ability to run on premises, and a reseller relationship for training, conversion, and tier-one support. Practices that want a deeply integrated all-in-one EHR plus PM plus engagement stack with a single vendor relationship are often better served by Tebra or another modern competitor.

Core practice management features

CGM Medisoft covers the daily revenue-cycle workflow with patient demographics, insurance and authorization tracking, an appointment scheduler with an enhanced calendar and facility view in v30, charge entry with MultiLink transactions and transaction-entry alerts, electronic claims submission and remit posting through the eMEDIX clearinghouse, patient statements with per-patient delivery preferences across email, text, and paper, and a reporting library that ranges from 20+ canned reports in Basic to 100+ reports in Advanced and Network Professional. Network Professional adds a patient intake form and iPad-friendly access for the front desk. The Cloud edition bundles the Network Professional feature set behind a browser session on Windows or macOS so a practice can run Medisoft without owning its own server.

Integrations and the wider CGM stack

The most-used integration is eMEDIX, CGM's own healthcare EDI and claims clearinghouse. eMEDIX powers electronic claims, electronic remittance advice, real-time eligibility, and the QR-coded statements that direct patients to an online payment portal. CGM also lets buyers bundle Medisoft with CGM APRIMA EHR or CGM eMDs EHR when they want a single-vendor practice management plus electronic-health-records stack. Behind the scenes Medisoft runs on Microsoft Windows with a Microsoft SQL Server back-end, which means it slots into the kind of small-business IT environment that resellers like AZCOMP, Microwize, Medipro, DAS Health, and Walker Tek already manage for their clients. Buyers shopping the broader space should also browse clinic management software.

Pricing in plain English

Medisoft is one of the few 2026 practice-management products that still offers a real one-time purchase price. Verified figures on 2026-05-26 from Microwize and ITQlick: Basic at $675 for a single-user perpetual license, Advanced at $1,749 for a single-user perpetual license, and Network Professional at $4,839 as a multi-user license covering up to five users. Medisoft Cloud is the SaaS path. The starting subscription is $235 per month for a single user and tier discounts kick in fast (2 users at $189 per user, 3 users at $135 per user, 4 to 5 users at $109 per user, 6 to 10 users at $89 per user, 11 to 20 users at $79 per user, 21 to 24 users at $65 per user, and 25 to 39 users at $55 per user). Annual billing trims another 10%. None of those numbers include the optional reseller bundle of data conversion, training, and concierge support, which buyers should price separately during demos.

Customer reviews and reputation

Independent review evidence is concentrated on Capterra and TrustRadius rather than G2. On Capterra (verified 2026-05-26) Medisoft holds a 4.4 out of 5 rating across 37 verified reviews with 86% positive sentiment. The most-cited strengths are an easy, keyboard-friendly layout, a short learning curve for biller staff, and dependable annual updates from CompuGroup Medical. Reviewers also call the product cost-effective relative to fully hosted competitors. KLAS Research does not publish a stand-alone score for CGM Medisoft practice management, but CompuGroup Medical's ARIA ambulatory RCM service, which uses Medisoft and Lytec as the underlying PM, won Best in KLAS for Ambulatory RCM Services (EHR-Associated) in 2024, 2025, and 2026.

Limitations buyers should weigh

Reviewers are open about where Medisoft falls short. Reporting is the most-cited weakness: canned reports are described as generalised and custom reports as prone to accuracy issues. Stability is the second pain point. Capterra reviewers report Medisoft and the Office Hours scheduler freezing during peak load. Native patient communication is thin, so practices that want two-way text reminders, online intake on par with modern competitors, or integrated patient-engagement tools typically bolt on a third-party app. The integration between Medisoft PM and a CGM-owned EHR (APRIMA or eMDs) is not always tight, and EHR Guide notes that the companion mobile app rates poorly on Google Play and the Apple App Store. Practices that need a polished modern UX, deep analytics out of the box, or a single end-to-end cloud platform should treat that gap as a serious shortlist filter.

Best alternatives

Worth shortlisting alongside CGM Medisoft: Tebra (formerly Kareo), AdvancedMD, NextGen Office, eClinicalWorks, athenahealth athenaOne, Practice Fusion, DrChrono by EverHealth, RXNT, CollaborateMD, and Greenway Health Intergy. Tebra is the closest small-practice cloud alternative. AdvancedMD, NextGen Office, and athenaOne fit slightly larger groups. RXNT and CollaborateMD compete directly on price for independent billers. Greenway and eClinicalWorks come up when buyers want a tightly integrated EHR-plus-PM stack from one vendor. Practices weighing a desktop-first product against a fully hosted competitor should price both the year-one and the five-year total cost of ownership, because Medisoft's perpetual-license model and the cloud subscriptions break even at different points depending on user count.

Frequently asked questions

Who owns Medisoft today? CompuGroup Medical SE & Co. KGaA, a German healthcare-IT company headquartered in Koblenz, Germany. Its US arm, CompuGroup Medical, Inc., is based in Phoenix, Arizona. CGM acquired the Medisoft product line as part of its $240 million purchase of Austin-based eMDs, which closed on December 31, 2020.

Is CGM Medisoft cloud-based? Both. Medisoft Basic, Advanced, and Network Professional are perpetual-license desktop or local-server products. Medisoft Cloud is the hosted SaaS subscription that runs in a browser on Windows or macOS.

How much does CGM Medisoft cost? Perpetual licenses are $675 for Basic, $1,749 for Advanced, and $4,839 for Network Professional, verified 2026-05-26 from Microwize Technology and ITQlick. Medisoft Cloud starts at $235 per user per month for a single user and drops to $55 per user per month at 25 to 39 users, with a 10% annual-billing discount.

Does CGM Medisoft include an EHR? Medisoft itself is a practice-management product, not an EHR. CGM sells Medisoft bundled with CGM APRIMA EHR or CGM eMDs EHR for buyers who want a single-vendor PM-plus-EHR stack.

How does CGM Medisoft handle claims? Through eMEDIX, CompuGroup Medical's own EDI and claims clearinghouse. eMEDIX powers electronic claims, electronic remits, real-time eligibility, and QR-coded patient statements that link to the CGM online payment portal.