iSupport

VERIFIED

by iSupport Software

Help Desk

What is iSupport?

iSupport is an IT service management and customer support platform for technology teams. It manages IT incidents, service requests, change management, and customer help desk tickets with self-service portals, asset tracking, and detailed reporting.

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iSupport Features

Incident management

Problem management

Change management

Knowledge management

Self service portal

Service level management

View All 37 Features

Asset management

Configuration management

Reporting and analytics

Workflow automation

Email integration

Mobile access

Customer satisfaction surveys

Task management

Calendar integration

Customizable dashboards

Multi language support

Role based access control

Third party integrations

Live chat support

Document management

Self service portal

Customizable branding

Billing & invoicing

Alerts/escalation

Automated routing

Known issue management

Ticket management

Issue tracking

Service level agreement (sla) management

Network monitoring

Interaction tracking

Multi channel communication

Document storage

Real time chat

Knowledge base management

It asset management

iSupport Resources

Frequently Asked Questions

Is there a free plan or free trial for iSupport?

iSupport may offer a free plan or trial for new users. You can sign up to explore available options.

How much does iSupport cost?

iSupport offers flexible pricing plans depending on your business needs. Check their official website for the most current pricing details.

What does iSupport integrate with?

iSupport integrates with popular tools like Slack, Microsoft Teams, Google Workspace, Jira, Salesforce, Zapier, and email services such as Gmail and Outlook, making it easy to connect with your existing workflow.

Who is iSupport best for?

iSupport is ideal for technology teams, IT departments, and small to medium-sized businesses handling ITSM and customer support. It's particularly suited for roles like IT managers, support agents, and help desk teams who need robust ticket management and incident tracking.

What are the best alternatives to iSupport?

Great alternatives include Zendesk for broader customer service focus, Freshdesk for affordable multi-channel support, Jira Service Management for agile IT teams, and Help Scout for conversational help desks with strong email integration.

Is iSupport GDPR / SOC 2 compliant?

For specific compliance certifications, it's recommended to contact iSupport directly or check their security documentation.

Does iSupport have a mobile app?

iSupport may offer mobile access through a responsive web app or dedicated mobile applications. Check their website for the latest mobile options.

What do real users say about iSupport?

Users praise iSupport for its intuitive ticket management, automated routing, and knowledge base features that streamline IT support. Common feedback highlights reliable incident tracking and self-service portals, though some note room for more advanced reporting options.

How does iSupport compare to its top competitor?

Compared to Zendesk, iSupport excels in ITSM for technology teams with strong incident and change management, while Zendesk offers more versatile customer-facing tools and extensive app marketplace integrations for general support needs.

Does iSupport offer customer support?

Yes, iSupport provides customer support through email integration, real-time chat, a knowledge base, and self-service portal, ensuring users get help quickly alongside features like ticket management and SLA tracking.