HelpCrunch
by HelpCrunch
What is HelpCrunch?
HelpCrunch is a customer communication platform for SaaS and e-commerce combining live chat, email marketing automation, in-app messaging, and a knowledge base. It helps product teams engage users, reduce churn, and support customers from one platform.
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HelpCrunch Features
Real time live chat
Automated messages
Chat history
Customizable chat widget
Mobile app
Email integration
View All 51 Features
Knowledge base
In app messaging
Visitor tracking
Canned responses
File sharing
Chat ratings
Team collaboration
Chat routing
Proactive chat
Chat transcripts
Analytics and reporting
Multi language support
Crm integration
Custom chatbots
Google analytics
Webmaster & sitemap
Agent scheduling
Assignment management
Customizable branding
Knowledge database
Offline form
Persistent chat
Proactive invitations
Shortcut messages
Visitor targeting
Visitor banning
Real time monitoring
Automatic greetings
Personal greetings
Customer feedback
Live chat system
Analytics
Contact database
Mailing list management
Email drip campaigns
Communication management
Feedback collection
Click through tracking
Event triggered email
Mailing frequency limits
Newsletter management
Subscribe / unsubscribe
Auto responders
Behavior driven rules
Bounce tracking
HelpCrunch Pricing Plans
Standard - Live chat
$15
/Agent/Month
- 1 Agent
- 3 chat auto messages
- Full chat customization
- 1 Domain or app
- Personal onboarding assistant
POPULAR
Premium - Live chat
$25
/Agent/Month
- Unlimited chat auto messages
- Advanced chat customization
- Chat widget unbranding
- Up to 3 domains or apps
- Personal onboarding assistant
Standard - Live chat + Emails
$29
/Agent/Month
- 1 Agent
- 3 chat auto messages
- Full chat customization
- Up to 5,000 emails
- 1 Domain or app
- Personal onboarding assistant
Premium - Live chat + Emails
$49
/Agent/Month
- Unlimited chat auto messages
- Advanced chat customization
- Chat widget unbranding
- Unlimited email auto messages
- Up to 10,000 emails
- Up to 3 domains or apps
- Personal onboarding assistant
HelpCrunch Screenshots
Frequently Asked Questions
Is there a free plan or free trial for HelpCrunch?
HelpCrunch does not have a permanent free plan, but they offer a free trial for new users to try out the features before committing to a paid plan.
How much does HelpCrunch cost?
HelpCrunch has several pricing tiers based on features and agents. The Standard plan for live chat starts at USD 15 per agent per month, Premium for live chat is USD 25 per agent per month, Standard with live chat plus emails is USD 29 per agent per month, and Premium with live chat plus emails is USD 49 per agent per month.
What does HelpCrunch integrate with?
HelpCrunch integrates with popular tools like Zapier, Slack, Google Analytics, HubSpot, Mailchimp, Facebook Messenger, Segment, and Stripe, making it easy to connect with your existing workflow.
Who is HelpCrunch best for?
HelpCrunch is ideal for small to medium-sized SaaS businesses, e-commerce stores, and customer support teams that need an all-in-one solution for live chat, emails, and a knowledge base to manage customer interactions efficiently.
What are the best alternatives to HelpCrunch?
Great alternatives include Intercom for more advanced marketing automation, LiveChat for simple real-time chat focused on sales, Zendesk for comprehensive ticketing systems, Drift for conversational marketing, and Tidio for budget-friendly widgets with AI bots.
Is HelpCrunch GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact HelpCrunch directly or check their security documentation.
Does HelpCrunch have a mobile app?
Yes, HelpCrunch has a mobile app available for both iOS and Android, allowing agents to manage chats on the go.
What do real users say about HelpCrunch?
Users praise HelpCrunch for its intuitive interface, affordable pricing, and seamless combination of chat, email, and knowledge base features. Many appreciate the customization options and proactive chat tools, though some note it may lack depth in advanced analytics compared to enterprise tools.
How does HelpCrunch compare to its top competitor?
Compared to Intercom, HelpCrunch stands out for its lower cost and bundled live chat, email, and knowledge base in one affordable package, making it better for smaller teams, while Intercom excels in sophisticated behavioral targeting and larger-scale marketing automation.
Does HelpCrunch offer customer support?
Yes, HelpCrunch provides customer support through live chat, email, a detailed knowledge base, and video tutorials to help users get started and resolve issues quickly.
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