Groove Help Desk

VERIFIED

by Groove

Help Desk

What is Groove Help Desk?

Groove is a shared inbox and help desk platform built for small businesses. It converts customer emails into trackable conversations, enables team collaboration with private notes, provides a customer-facing knowledge base, and connects with Slack and CRM tools.

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Groove Help Desk Features

Ticket management

Email integration

Knowledge base

Customer portal

Live chat

Automation rules

View All 31 Features

Canned responses

Reporting and analytics

Team collaboration

Customizable branding

Sla management

Multi channel support

Mobile app

Third party integrations

Custom fields

Macros

Customer satisfaction ratings

Task management

Internal notes

Time tracking

Customer database

Self service portal

Live chat system

Surveys & feedback

Alerts/escalation

Automated routing

Contract management

Inbox queue management

Known issue management

Multiple brands products

Third party integration

Groove Help Desk Pricing Plans

Starter

Free

Multi-Channel Support
Collaboration Features
Collision Detection
Canned Replies
Native Integrations

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POPULAR

Team

$15 /Agent/Month

Starter+
Unlimited Agent
Automated Rules
API
Custom Profiles
Groups
Reports
Customer Satisfaction Ratings

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View full pricing on Groove Help Desk website →

Groove Help Desk Resources

Frequently Asked Questions

Is there a free plan or free trial for Groove Help Desk?

Yes, Groove Help Desk offers a free Starter plan. Additional plans start with Team at USD 15 per agent per month.

How much does Groove Help Desk cost?

Groove Help Desk offers a Starter plan for free, and a Team plan at USD 15 per agent per month.

What does Groove Help Desk integrate with?

Groove Help Desk integrates with Slack, Zapier, Google Workspace, Mailchimp, Salesforce, Intercom, Trello, and Segment.

Who is Groove Help Desk best for?

Groove Help Desk is best for small businesses and growing teams in customer support roles. It suits industries like e-commerce, SaaS, and professional services where simple, shared inbox management is key for support agents and customer service managers.

What are the best alternatives to Groove Help Desk?

Top alternatives include Help Scout for a similar shared inbox focus with better reporting, Zendesk for enterprise-scale features and automation, Freshdesk for affordable multi-channel support, Front for collaborative team inboxes, and Gorgias for e-commerce specific tools.

Is Groove Help Desk GDPR / SOC 2 compliant?

Compliance information not publicly confirmed.

Does Groove Help Desk have a mobile app?

Yes, Groove Help Desk has a mobile app available for iOS and Android.

What do real users say about Groove Help Desk?

Real users love Groove Help Desk for its simplicity, fast setup, and intuitive shared inbox that works great for small teams. Common feedback highlights excellent email integration and customer satisfaction tracking, though some mention limitations in advanced analytics and customization compared to larger platforms.

How does Groove Help Desk compare to its top competitor?

Compared to Zendesk, Groove Help Desk is simpler and more affordable for small businesses with its free plan and focus on shared inboxes, while Zendesk offers greater scalability, advanced automation, and multi-channel support for larger enterprises.

Does Groove Help Desk offer customer support?

Yes, Groove Help Desk offers customer support through email, live chat, a comprehensive knowledge base, and community forums.