Genuity
by Genuity
What is Genuity?
Genuity is an IT management platform combining help desk ticketing, asset management, vendor contract tracking, and network monitoring. It gives IT directors and managers a single pane of glass for technology operations without multiple disconnected tools.
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Genuity Features
Ticket management
Knowledge base
Automated workflows
Customizable dashboards
Sla management
Multi channel support
View All 34 Features
Reporting and analytics
Asset management
Self service portal
Email integration
Live chat support
Mobile access
User management
Role based access control
Incident management
Problem management
Change management
Service catalog
Customer satisfaction surveys
Third party integrations
Inventory management
Self service portal
Customizable branding
Compliance management
Audit management
Network monitoring
Interaction tracking
Multi channel communication
Document storage
Reporting/analytics
Knowledge base management
It asset management
License management
Alerts / escalation
Genuity Resources
Genuity Screenshots
Frequently Asked Questions
Is there a free plan or free trial for Genuity?
Genuity may offer a free plan or trial for new users. You can sign up to explore available options.
How much does Genuity cost?
Genuity offers flexible pricing plans depending on your business needs. Check their official website for the most current pricing details.
What does Genuity integrate with?
Genuity integrates with popular tools like Slack, Microsoft Teams, Zapier, Google Workspace, Salesforce, Jira, Outlook, and Active Directory, making it easy to connect with your existing workflow.
Who is Genuity best for?
Genuity is ideal for small to medium-sized businesses, IT teams, and support departments that need an all-in-one solution for help desk tickets, IT asset tracking, contract management, and compliance. It's particularly useful for companies looking to streamline operations without multiple tools.
What are the best alternatives to Genuity?
Top alternatives include Zendesk for robust ticketing and automation, Freshdesk for affordable multi-channel support, ServiceNow for enterprise-level IT service management, Jira Service Management for agile teams, and Help Scout for personalized customer service.
Is Genuity GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact Genuity directly or check their security documentation.
Does Genuity have a mobile app?
Genuity may offer mobile access through a responsive web app or dedicated mobile applications. Check their website for the latest mobile options.
What do real users say about Genuity?
Users praise Genuity for its comprehensive integration of IT assets, contracts, and help desk features in one platform, noting easy ticket management and strong reporting tools. Some mention a learning curve for advanced features, but overall satisfaction is high for teams needing centralized IT support.
How does Genuity compare to its top competitor?
Compared to Zendesk, Genuity stands out by combining help desk ticketing with IT asset and contract management in a single platform, offering better inventory and compliance tools for IT-focused teams, while Zendesk excels in pure customer support scalability and AI-powered automation.
Does Genuity offer customer support?
Yes, Genuity provides customer support through email, live chat, a knowledge base, and possibly phone support for higher plans, ensuring help is available when you need it.
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