Faveo HelpDesk
by Ladybird Web Solution Pvt ltd • Founded 2009
What is Faveo HelpDesk?
Faveo HelpDesk is an open-source ticketing system available as self-hosted or cloud for businesses and IT departments. It supports email-to-ticket conversion, SLA management, canned responses, knowledge base, and ITIL-aligned features with an affordable licence model.
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Faveo HelpDesk Features
Ticket management
Email integration
Knowledge base
Sla management
Customizable ticket fields
Automated ticket routing
View All 39 Features
Multi channel support
Customer portal
Reporting and analytics
Canned responses
Task management
Time tracking
Collaboration tools
Mobile app
Third party integrations
Custom workflows
Role based access control
Service catalog
Escalation management
Asset management
Customer database
Self service portal
Billing & invoicing
Surveys & feedback
Alerts/escalation
Contract management
Incident management
Known issue management
Service desk (itil itsm)
Help desk management
Issue tracking
Problem management
Service level management
Service level agreement (sla) management
Change management
Multi channel communication
Release management
Knowledge base management
It asset management
Faveo HelpDesk Pricing Plans
HELP DESK ENTERPRISE
$5,500
/Onetime
- Use on one domain/site
- Unlimited Agents
- Installation & Configuration
- Plugins Multi platform integration
- Source Code
- Premium Support
POPULAR
SERVICE DESK ENTERPRISE
$7,000
/Onetime
- Help Desk With KB Pro+
- ITIL / ITSM Ready
- Asset Management
- Premium Support
- Source Code
- Unlimited Agents
Help Desk Freelancer
Free
- Lifetime Free
- 2 Agents
- Advance Features
- API documentation
- Perpetual License
- Use on one domain/site
Faveo HelpDesk Resources
Faveo HelpDesk Screenshots
Frequently Asked Questions
Is there a free plan or free trial for Faveo HelpDesk?
Yes, Faveo HelpDesk offers a free plan called Help Desk Freelancer. It also has paid enterprise plans like HELP DESK ENTERPRISE at USD 5500 one-time and SERVICE DESK ENTERPRISE at USD 7000 one-time.
How much does Faveo HelpDesk cost?
Faveo HelpDesk offers the Help Desk Freelancer plan for free. The HELP DESK ENTERPRISE plan costs USD 5500 one-time, and the SERVICE DESK ENTERPRISE plan costs USD 7000 one-time.
What does Faveo HelpDesk integrate with?
Faveo HelpDesk integrates with Slack, Zapier, Gmail, Outlook, Microsoft Teams, LDAP, Google Workspace, and Salesforce via its API.
Who is Faveo HelpDesk best for?
Faveo HelpDesk is best for small to medium-sized businesses and enterprises in IT and customer support industries. It suits IT teams, help desk managers, and organizations needing self-hosted ITIL-compliant solutions.
What are the best alternatives to Faveo HelpDesk?
Top alternatives include Zendesk for cloud-based scalability, Freshdesk for user-friendly interfaces, Zoho Desk for affordable multi-channel support, osTicket for free open-source options, and Spiceworks for IT-focused free tools.
Is Faveo HelpDesk GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does Faveo HelpDesk have a mobile app?
Yes, Faveo HelpDesk has a mobile app available for Android devices.
What do real users say about Faveo HelpDesk?
Users praise Faveo HelpDesk for its open-source flexibility, ITIL features, and self-hosting capabilities. Common feedback highlights strong ticket management and customization, though some note a learning curve for setup.
How does Faveo HelpDesk compare to its top competitor?
Compared to Zendesk, Faveo HelpDesk offers self-hosted open-source deployment with one-time enterprise pricing starting at USD 5500, while Zendesk is cloud-based with monthly subscriptions and more out-of-the-box integrations but less customization control.
Does Faveo HelpDesk offer customer support?
Faveo HelpDesk provides customer support via email, a knowledge base, community forums, and paid enterprise support options including phone assistance.
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