Faveo HelpDesk
VERIFIEDby Ladybird Web Solution Pvt ltd • Founded 2009
Help Desk
What is Faveo HelpDesk?
Faveo HelpDesk is an open-source ticketing system available as self-hosted or cloud for businesses and IT departments. It supports email-to-ticket conversion, SLA management, canned responses, knowledge base, and ITIL-aligned features with an affordable licence model.
Faveo HelpDesk Features
Ticket management
Email integration
Knowledge base
Sla management
Customizable ticket fields
Automated ticket routing
View All 39 Features
Multi channel support
Customer portal
Reporting and analytics
Canned responses
Task management
Time tracking
Collaboration tools
Mobile app
Third party integrations
Custom workflows
Role based access control
Service catalog
Escalation management
Asset management
Customer database
Self service portal
Billing & invoicing
Surveys & feedback
Alerts/escalation
Contract management
Incident management
Known issue management
Service desk (itil itsm)
Help desk management
Issue tracking
Problem management
Service level management
Service level agreement (sla) management
Change management
Multi channel communication
Release management
Knowledge base management
It asset management
Faveo HelpDesk Pricing Plans
HELP DESK ENTERPRISE
$5,500
/Onetime
- Use on one domain/site
- Unlimited Agents
- Installation & Configuration
- Plugins Multi platform integration
- Source Code
- Premium Support
POPULAR
SERVICE DESK ENTERPRISE
$7,000
/Onetime
- Help Desk With KB Pro+
- ITIL / ITSM Ready
- Asset Management
- Premium Support
- Source Code
- Unlimited Agents
Help Desk Freelancer
Free
- Lifetime Free
- 2 Agents
- Advance Features
- API documentation
- Perpetual License
- Use on one domain/site