Epos Now

Epos Now at a Glance

Epos Now Overview

Epos Now is an all-in-one Point of Sale platform serving retail, hospitality, and multisite enterprise operators. The vendor reports more than 80,000 locations across the globe running on the platform.

The core positioning covers three tiers: Retail (clothing stores, convenience and grocery, gift shops), Hospitality (pubs and bars, restaurants and fine dining, cafe shops), and Enterprise (AI-driven multisite for operators running multiple POS systems or opening additional locations).

The newest hardware is Countertop 2 , positioned as "performance meets simplicity" with introductory hardware pricing that reduced the previous UK RRP.

Enterprise capabilities center on the centralised platform, staff and business management, and 24/7 support that multi-location operators need to run distributed retail or hospitality operations.

Capabilities and Named Features

The Epos Now thesis is that most independent retailers, hospitality operators, and growing multisite chains want one vendor for POS hardware, software, payments, and integrations rather than assembling separate stacks.

Retail coverage spans clothing stores, convenience and grocery, gift shops, and general merchandise with inventory automation and marketing tools built for the retail workflow.

Hospitality coverage syncs front and back of house, integrates with delivery apps, and processes payments quickly for pubs and bars, restaurants and fine dining, and cafe shops.

The Enterprise tier is where the platform grows up. AI-driven multisite POS with a centralised platform lets operators running multiple locations manage inventory, pricing, staff, and reporting from one system rather than reconciling per-store spreadsheets.

Staff and business management capabilities in the Enterprise tier support the operational complexity of running multiple locations: shift scheduling, permissions, cross-store reporting, and multi-outlet analytics.

The 24/7 support model matches retail and hospitality operational reality: stores run outside business hours and support that stops at 5 PM local time creates costly downtime during peak trading.

Countertop 2 hardware modernizes the physical POS terminal with performance improvements while preserving the ease of use that non-technical staff need in a retail or hospitality environment.

Named feature list

• All-in-one retail POS
• Hospitality POS with front and back of house sync
• Enterprise multisite POS with AI capabilities
• Countertop 2 POS hardware
• Cloud POS platform
• Integrated payments
• Inventory automation
• Marketing tools for retail
• Delivery app integrations for hospitality
• Centralised platform for multi-location operators
• Staff and business management
• 24/7 support
• AI-driven Enterprise capabilities
• Cross-store reporting and analytics
• Multi-outlet permissions
• Retail verticals (clothing, convenience, grocery, gift shops)
• Hospitality verticals (pubs, bars, restaurants, cafe)
• 80,000+ locations installed base
• UK-based with international deployment
• Hardware peripherals bundle

Pricing and Plans

Epos Now offers hardware and software bundles rather than pure per-user SaaS pricing.

Countertop 2 hardware is available at a promotional starting price with the previous UK RRP reduced during the launch period.

Software subscription, integrated payments, and multisite Enterprise pricing are quoted based on business size, vertical, and location count.

Prospective buyers Talk to sales through the vendor website or click Learn more for scoped pricing conversations.

Pros

• 80,000+ locations installed base across retail, hospitality, and enterprise creates real ecosystem depth in integrations, hardware peripherals, and vendor support maturity.
• Enterprise tier AI-driven multisite POS with centralised platform genuinely handles multi-location complexity that SMB tablet POS solutions struggle with.
• 24/7 support matches retail and hospitality operational reality; peak-trading downtime cannot wait for business-hours support.

Cons and Trade-offs

• Very small home-based sole traders can operate on phone-only tap-to-pay apps at lower cost; Epos Now hardware bundles are over-scoped for that use case.
• Highly specialized verticals (dental, veterinary, salon, spa, fitness) get better fit from vertical POS suites purpose-built for those workflows.
• Quote-based pricing slows self-serve evaluation versus published-price competitors like Square.

Epos Now vs Alternatives

Who Should Choose Epos Now

Retail, hospitality, and multisite enterprise operators wanting all-in-one POS with hardware, software, payments, and integrations from one vendor.

Growing multi-location operators benefit directly from the AI-driven Enterprise tier and centralised platform.

Not appropriate for very small home-based sole traders (phone tap-to-pay apps fit better) or highly specialized verticals (dental, veterinary, salon) where vertical POS suites fit the workflow better.

Named Alternatives to Epos Now

• Square for Retail. Tablet POS for small retail with strong hardware ecosystem. Chosen for SMB single-store operators wanting low-friction setup.
• Lightspeed Retail. Multi-vertical retail and hospitality POS with broad integration ecosystem. A better fit when the buyer wants a marketplace of third-party integrations.
• Shopify POS. Ecommerce-first retail POS with strong online integration. Preferred for retailers running heavy ecommerce alongside physical stores.
• LivePOS. Enterprise cloud POS for franchise and chain retail. Chosen for franchise operators needing SKU and Category Control across brand-consistent locations.
• Toast POS. Restaurant-first vertical POS with deep hospitality workflow. A better fit for restaurants wanting hospitality vertical depth over horizontal retail POS.

Implementation and Deployment

Epos Now deployments typically run 2-6 weeks for a single location, or 8-16 weeks for multisite Enterprise rollouts depending on location count and integration scope.

Standard sequence: hardware setup (Countertop 2 or tablet POS), software configuration for the vertical (retail, hospitality, or Enterprise multisite), inventory catalog import, integrated payments enrollment, staff training, and phased go-live.

Multisite Enterprise deployments phase in locations sequentially with the centralised platform serving as the source of truth for inventory, pricing, and reporting.

AI-driven Enterprise features add configuration time for the specific business rules the operator wants automated.

What Real Buyers Say About Epos Now

Operator discussions on Reddit r/retail POS discussions and Reddit r/pos operator threads surface the following themes.

UK and international retail operators discuss Epos Now as a mainstream candidate when they want one vendor for POS hardware, software, payments, and support rather than assembling separate stacks.

The 80,000+ locations installed base is frequently cited as reducing procurement risk; the vendor has operational maturity that newer POS entrants lack.

Multisite operators specifically highlight the AI-driven Enterprise tier and centralised platform as the reason they moved off SMB tablet POS platforms that could not handle multi-location complexity.

Common critique from small operators: hardware bundles add upfront cost that phone tap-to-pay apps avoid; very small single-location operators should consider that trade-off carefully.

Hospitality operators discuss the delivery app integrations and front-back sync as decisive against generic retail POS platforms retrofitted for restaurants.

The 24/7 support model is repeatedly praised in hospitality communities where evening and weekend trading cannot tolerate business-hours-only support windows.

Vendor references: Epos Now all-in-one POS platform overview, Epos Now Enterprise multisite tier, Epos Now Countertop 2 hardware.

Related Epos Now Comparisons and Categories on SaaSRat

Explore related products and categories on SaaSRat to compare Epos Now against alternatives.

• Point of Sale on SaaSRat
• Retail Management on SaaSRat
• Hospitality Software on SaaSRat
• Square for Retail: tablet POS for small retail
• Lightspeed Retail: multi-vertical retail POS
• Shopify POS: ecommerce plus retail POS
• LivePOS: enterprise cloud POS for franchise
• Toast POS: restaurant-first vertical

The Bottom Line on Epos Now

Epos Now is a strong fit for retail, hospitality, and multisite enterprise operators wanting all-in-one POS from one vendor rather than assembling hardware, software, and payments separately.

80,000+ locations installed base creates real ecosystem depth in integrations, hardware peripherals, and vendor support maturity.

The Enterprise tier AI-driven multisite POS with centralised platform genuinely handles multi-location complexity that SMB tablet POS solutions struggle with.

Very small home-based sole traders should evaluate phone tap-to-pay apps for lower cost.

Highly specialized verticals should evaluate vertical POS suites purpose-built for their workflow.

Verified on 2026-08-04 against vendor website.