Deskpro

VERIFIED

by Deskpro Ltd

Help Desk

What is Deskpro?

Deskpro is an omnichannel help desk platform available as cloud or on-premise for enterprise and mid-market teams. It manages tickets from email, live chat, voice, and social with workflow automation, a multilingual knowledge base, and advanced reporting.

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Deskpro Features

Ticket management

Live chat

Knowledge base

Customer portal

Email integration

Social media integration

View All 90 Features

Reporting and analytics

Customizable workflows

Sla management

Multi channel support

Mobile app

Automation rules

Macros

Custom fields

User permissions

Asset management

Community forums

Api access

Single sign on (sso)

Multilingual support

Case management

Knowledge management

Task management

Appointment management

Call management

Performance metrics

Onboarding

Self service portal

Assignment management

Customizable branding

Real time monitoring

Workflow management

Collaboration

Email management

Issue management

Activity tracking

Scheduling

Call logging

Inbound call center

Queue manager

Automated routing

Inbox queue management

Service desk (itil itsm)

Help desk management

Online forums

Service level management

Service level agreement (sla) management

Third party integration

Maintenance tracking

Email monitoring

Network monitoring

Team management

Interaction tracking

Change management

Communication management

Multi channel communication

Template management

Service history tracking

Chat / messaging

Customer support tracking

Notes management

Sell side (customers)

Document storage

Shared mailboxes

Saas helpdesk software

Account alerts

Employee database

Canned responses

Geo targeting

Proactive chat

Real time chat

Knowledge base management

It asset management

Account management

Gdpr compliance

Real time editing

Cataloging/categorization

Real time chat

Discussion threads

Queue management

Alerts / escalation

Recurring issues

Ticket/issue tracking

Customer complaint tracking

Activity log

Shared inboxes

Transfers/routing

Sla monitoring

Message personalization

2 way messaging

Frequently Asked Questions

Is there a free plan or free trial for Deskpro?

Deskpro may offer a free plan or trial for new users. You can sign up on their website to explore available options.

How much does Deskpro cost?

Deskpro offers flexible pricing plans tailored to different business needs. Visit their official website for the most current pricing information.

What does Deskpro integrate with?

Deskpro integrates with popular tools like Slack, Salesforce, Zapier, Jira, Microsoft Teams, Google Workspace, QuickBooks, and Mailchimp, making it easy to connect with your existing workflow.

Who is Deskpro best for?

Deskpro is ideal for small to large businesses that need a robust help desk solution, especially customer support teams, IT departments, and companies in e-commerce, SaaS, or any industry handling high volumes of customer inquiries.

What are the best alternatives to Deskpro?

Top alternatives include Zendesk for its user-friendly interface and extensive app marketplace, Freshdesk for affordable multi-channel support, Help Scout for email-focused teams emphasizing personalization, and Intercom for live chat and proactive engagement.

Is Deskpro GDPR / SOC 2 compliant?

For specific compliance certifications, it's recommended to contact Deskpro directly or check their security documentation.

Does Deskpro have a mobile app?

Yes, Deskpro has a mobile app available for iOS and Android devices.

What do real users say about Deskpro?

Users praise Deskpro for its powerful omnichannel features, customizable workflows, and reliable ticketing system that helps teams stay organized. Some mention a learning curve for advanced setups, but overall satisfaction is high for its scalability and automation capabilities.

How does Deskpro compare to its top competitor?

Compared to Zendesk, Deskpro stands out with both cloud and on-premise deployment options, stronger focus on self-hosted security for enterprises, and comprehensive omnichannel support including community forums, while Zendesk excels in quick setup and a vast ecosystem of third-party apps.

Does Deskpro offer customer support?

Yes, Deskpro provides multiple support channels including email, live chat, phone assistance, a detailed knowledge base, and community forums to help users get the most out of the platform.