Back

by Back • Founded 2018

Help Desk

What is Back?

Back is an internal help desk for IT and HR teams that works inside Slack and Microsoft Teams. Employees submit requests without leaving their workflow tools, and Back routes tickets, provides AI-suggested answers, and tracks resolution for internal service teams.

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Back Features

Ticket management

Knowledge base

Live chat

Automated responses

Customer portal

Sla management

View All 64 Features

Multi channel support

Reporting and analytics

Customizable templates

Workflow automation

Integration with crm

Mobile app

Email integration

Social media integration

Canned responses

Asset management

User management

Role based access control

Escalation management

Survey and feedback

Help desk

Knowledge management

Project management

Work order management

Employee management

Collaboration tools

Self service portal

Workflow management

Collaboration

Multi location

Approval process control

Alerts/escalation

Automated routing

Inbox queue management

Service desk (itil itsm)

Help desk management

Service level agreement (sla) management

Third party integration

To do list

Project tracking

Alerts/notifications

Reporting

Business rules management

Business process automation

Multi channel communication

Progress tracking

Auto responders

Approval workflow

Completion tracking

Collaborative inbox for teams

Saas helpdesk software

Create subtasks

Process/workflow automation

Access controls/permissions

Workflow configuration

Pre built templates

Personalization

Recurring task management

Categorization / grouping

Ticket/issue tracking

Collaboration board

Request management

Shared inboxes

2 way messaging

Back Pricing Plans

Business

$45 /Per Month

All features

Frequently Asked Questions

Is there a free plan or free trial for Back?

Back does not offer a free plan, but paid plans start at USD 45 per month. A free trial might be available for new users to test the platform.

How much does Back cost?

Back offers a Business plan at USD 45 per month. Paid plans start at USD 45, with flexible options tailored to team sizes and needs.

What does Back integrate with?

Back integrates seamlessly with Slack, Microsoft Teams, Gmail, Outlook, Zapier, Salesforce, Jira, and various email providers, enabling smooth multi-channel communication.

Who is Back best for?

Back is ideal for small to medium-sized businesses and teams already using Slack or Microsoft Teams for internal support. It suits IT help desks, customer service teams, and collaborative groups needing quick issue resolution without switching apps.

What are the best alternatives to Back?

Top alternatives include Zendesk for robust ticketing features, Freshdesk for affordable multi-channel support, Intercom for conversational messaging, and Help Scout for shared inbox simplicity. Each offers unique strengths depending on your team's scale and needs.

Is Back GDPR / SOC 2 compliant?

For specific compliance certifications, it's recommended to contact Back directly or check their security documentation.

Does Back have a mobile app?

Back may offer mobile access through a responsive web app or dedicated mobile applications. Check for the latest mobile options.

What do real users say about Back?

Users praise Back for its seamless Slack and Teams integration, making internal support fast and intuitive. Many appreciate the easy setup and automation features, though some note it works best for smaller teams and may lack advanced reporting for enterprises.

How does Back compare to its top competitor?

Compared to Zendesk, Back stands out for its lightweight, Slack and Teams-native experience, ideal for internal help desks. Zendesk offers more extensive customization and omnichannel support, but Back provides quicker setup and lower costs for collaborative teams.

Does Back offer customer support?

Back provides customer support through email, in-app chat, a knowledge base, and community resources, ensuring help is available when teams need it.