VisionFlow
VERIFIEDby VisionFlow • Founded 2001
Help Desk
What is VisionFlow?
VisionFlow is an integrated platform combining help desk ticketing, project management, and CRM for organisations that manage both support and delivery. It connects customer issues to project tasks and account records for full operational visibility.
VisionFlow Features
Ticket management
Knowledge base
Self service portal
Email integration
Sla management
Reporting and analytics
View All 34 Features
Customizable dashboards
Automated workflows
Multi channel support
Asset management
Incident management
Problem management
Change management
Service catalog
Time tracking
Customer feedback
Mobile access
Role based access control
Third party integrations
Escalation management
Document management
Customer database
Self service portal
Live chat system
Surveys & feedback
Alerts/escalation
Automated routing
Community forums
Contract management
Inbox queue management
Known issue management
Multiple brands products
Service desk (itil itsm)
Service level management
VisionFlow Pricing Plans
Small
$15
/User/Month/Billed Annually
- Issue and case tracking
- PM reports and statistics
- Search
- Users and permissions
- Group calendar
POPULAR
Medium
$26
/User/Month/Billed Annually
- Small+
- PM reports and statistics
- Financial capabilities
- Resource allocation/management
- Project tracking
- Template projects
Large
$37
/User/Month/Billed Annually
- Medium+
- Email notifications
- Ticket system
- Ticket system
- Documents
VisionFlow Resources
Frequently Asked Questions
Is there a free plan or free trial for VisionFlow?
VisionFlow does not offer a free plan. Paid plans start at USD 14.93 per user per month billed annually. Free trial information is not available in our database, so check their website for the latest details.
How much does VisionFlow cost?
VisionFlow offers three pricing plans: Small at USD 14.93 per user per month billed annually, Medium at USD 25.94 per user per month billed annually, and Large at USD 36.94 per user per month billed annually.
What does VisionFlow integrate with?
VisionFlow integrates with popular tools such as Slack, Zapier, Salesforce, Google Workspace, Microsoft 365, HubSpot, Gmail, and Outlook to streamline workflows and enhance customer support.
Who is VisionFlow best for?
VisionFlow is ideal for small to medium-sized businesses in customer support, IT services, and SaaS industries. It suits roles like support agents, IT managers, and customer success teams needing an all-in-one help desk, project management, and CRM solution.
What are the best alternatives to VisionFlow?
Top alternatives include Zendesk for enterprise-scale ticketing, Freshdesk for affordable multi-channel support, Jira Service Management for IT-focused ITSM, Help Scout for conversational email support, and Intercom for sales and support integration.
Is VisionFlow GDPR / SOC 2 compliant?
Compliance information not publicly confirmed.
Does VisionFlow have a mobile app?
Mobile app availability is unknown. No app store ratings are available.
What do real users say about VisionFlow?
Users praise VisionFlow for its comprehensive features combining help desk, projects, and CRM, noting easy ticket management and knowledge base tools. Common feedback highlights strong automation but mentions occasional learning curves for advanced setups.
How does VisionFlow compare to its top competitor?
Compared to Zendesk, VisionFlow stands out with built-in project management and CRM alongside help desk features, making it more all-in-one for smaller teams, while Zendesk excels in scalability and extensive app marketplace for larger enterprises.
Does VisionFlow offer customer support?
VisionFlow provides customer support via email, live chat, a knowledge base, and community forums, ensuring help is available for setup, troubleshooting, and feature usage.