Velaro
by Velaro
What is Velaro?
Velaro is an enterprise live chat platform for regulated industries including financial services and healthcare. It offers PCI-compliant chat, co-browsing, screen sharing, agent performance analytics, and integrations for enterprise-grade customer engagement.
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Velaro Features
Real time visitor monitoring
Customizable chat widgets
Proactive chat invitations
Canned responses
File transfer
Chat routing
View All 20 Features
Co browsing
Chat transcripts
Crm integration
Analytics and reporting
Mobile compatibility
Multi language support
Agent performance tracking
Visitor information
Chat queuing
Custom branding
Third party integrations
Security and compliance
Offline messaging
Chatbot integration
Velaro Pricing Plans
STARTER
$18
/Per Month
- Maximum Paid Licenses- 4
- Click to Chat
- Social Network Integration
- Pre & Post Chat Surveys
- Personal Canned Messages
- Push Pages
- File Transfer
- Agent Roles
- Instant Canned Messages
POPULAR
SMALL BUSINESS
$60
/Per Month
- Unlimited Named Accounts
- Real Time Visitor Tracking- Unlimited Visitors
- Real Time Visitor Dashboard
- Visitor Page Navigation History
- View Previous Chats & Survey Submissions
- Advanced Geo Targeting
- Skill Based Routing- 5 Agent Groups
- Agent Scheduling
- Bulk Chat Availability
PROFESSIONAL
$137
/Per Month
- Shared Canned Messages
- Proactive Chat Invitations- Unlimited
- Advanced Geo Targeting
- Skill Based Routing- Unlimited
- Advanced Workflow
- Queue Based Routing
- Canned Message Auto Suggestion
- Customer Segmentation & Personas- unlimited
- Email Support
- Phone Support
- Queue Based Routing
Velaro Resources
Velaro Screenshots
Frequently Asked Questions
Is there a free plan or free trial for Velaro?
Velaro does not offer a free plan. Paid plans start at USD 18 per month.
How much does Velaro cost?
Velaro offers three pricing plans: Starter at USD 18 per month, Small Business at USD 60 per month, and Professional at USD 137 per month.
What does Velaro integrate with?
Velaro integrates with popular tools like Slack, Salesforce, Zapier, HubSpot, Zendesk, Microsoft Teams, Google Workspace, and Microsoft Dynamics.
Who is Velaro best for?
Velaro is best for enterprise and mid-sized businesses in regulated industries like finance, healthcare, and e-commerce. It suits customer service managers, sales teams, and support departments needing advanced live chat with compliance features.
What are the best alternatives to Velaro?
Top alternatives include Intercom for conversational marketing, LiveChat for affordable SMB plans, Zendesk for comprehensive ticketing, Drift for AI-driven engagement, and Tidio for budget-friendly chatbots.
Is Velaro GDPR / SOC 2 compliant?
Compliance information not publicly confirmed. Visit Velaro's website for official details on GDPR and SOC 2.
Does Velaro have a mobile app?
Whether Velaro has a dedicated mobile app is unknown. It likely supports mobile-responsive chat interfaces.
What do real users say about Velaro?
Users generally appreciate Velaro's enterprise-grade reliability, co-browsing capabilities, and compliance tools. Positive feedback highlights seamless integration and support, while some mention a learning curve for advanced features.
How does Velaro compare to its top competitor?
Compared to Zendesk, Velaro excels in co-browsing and enterprise compliance for live chat, while Zendesk offers a more extensive ticketing and helpdesk ecosystem at potentially lower entry costs.
Does Velaro offer customer support?
Velaro provides customer support through email, phone, live chat, and dedicated account managers for higher-tier plans.
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