Usersnap
by Usersnap
Live Chat
What is Usersnap?
Usersnap is a visual feedback and customer communication platform for product and support teams. It allows customers to annotate screenshots when reporting issues, combines feedback collection with live chat, and integrates with Jira and development tools.
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Usersnap Features
Real time chat
Screen sharing
File sharing
Visitor tracking
Customizable chat widget
Chat history
View All 29 Features
Automated messages
Chat routing
Canned responses
Mobile app
Multi language support
Integrations
Analytics and reporting
User feedback
Team collaboration
Offline form
Visitor insights
Chat transcripts
Notifications
Security and privacy
Social media integration
Agent scheduling
Assignment management
Call me option
Persistent chat
Shortcut messages
Real time monitoring
Personal greetings
Automatic chat translation
Usersnap Pricing Plans
Startup
Free
- 150 active contacts
- 1 seat included
POPULAR
Pro
$9
/User/Month
- More than 150 active contacts
- Support and customization
Usersnap Resources
Frequently Asked Questions
Is there a free plan or free trial for Usersnap?
Yes, Usersnap offers a free Startup plan, which is great for teams just getting started with visual feedback and live chat features.
How much does Usersnap cost?
Usersnap provides a free Startup plan and a Pro plan starting at USD 9 per user per month.
What does Usersnap integrate with?
Usersnap integrates seamlessly with tools like Slack, Zapier, Salesforce, HubSpot, Jira, Trello, Google Workspace, and Microsoft Teams to enhance your workflow.
Who is Usersnap best for?
Usersnap is ideal for product teams, software developers, startups, and small to medium-sized businesses that need visual feedback tools combined with live chat to improve customer interactions and product development.
What are the best alternatives to Usersnap?
Top alternatives include Intercom for advanced messaging automation, Zendesk Chat for robust ticketing integration, LiveChat for simple real-time support, Drift for conversational marketing, and Crisp for affordable multi-channel chat.
Is Usersnap GDPR / SOC 2 compliant?
For specific compliance certifications, it's recommended to contact Usersnap directly or check their security documentation.
Does Usersnap have a mobile app?
Usersnap may offer mobile access through a responsive web app or dedicated mobile applications. Confirm the latest mobile options directly with them.
What do real users say about Usersnap?
Users praise Usersnap for its intuitive visual feedback tools, easy setup, and helpful live chat features that boost team collaboration. Some mention it shines in capturing detailed bug reports, though larger teams occasionally note limits on the free plan.
How does Usersnap compare to its top competitor?
Compared to Intercom, Usersnap stands out with its focus on visual feedback for product teams, making it more specialized for bug reporting and UX improvements, while Intercom excels in broader customer messaging and sales automation at a higher price point.
Does Usersnap offer customer support?
Usersnap provides customer support through email, live chat, a comprehensive knowledge base, and community forums to help users get the most out of the platform.
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